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March 2024 by sepi GH
Took my shepherd/Collie few months ago.she came back with cut in her mouth that night vomiting blood. Vet and emergency room follow up couldn’t save her.We looked at cameras nothing was found on phone camera. Talked to nice manners owner and had meetings with rude manager.I am not sure what happened but if any part on them, I hope karma be true!
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February 2024 by R G.
We keep bringing our 2 doodles back to Lush Spaw. They do a great job, do it on time and are very pleasant to deal with.
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February 2024 by Eri M.
Im super disappointed. I scheduled both my puppies. I didn't choose the groomers and I asked for trustworthy and experienced groomers, the person who confirmed my appointment guaranteed all the groomers were. Arriving there I went over a list of things for both my puppies. The first thing mentioned about my 1st puppy (that I paid extra for as she is at the special breed groom category) that requires more attention, the groomer Alejandra doesn't speak English but Spanish and that's fine as we speak Spanish, we communicated everything to her. The first thing we told her was about her dew claw and then the rest less important concerns about her coat style. Coming back after their grooms, Alejandra tells me that she knows it was the first thing we spoke about but she still cut at her dew claw. My younger sister went to pick them up and didn't really check them at first, but she is injured from her dew claw. Apart from that I noticed her nail isn't even clipped there and her sanitary trim wasn't done properly, also I find she still has mats left around still. Alejandra had initially told us if her mats removal took her longer than planned she would charge $1 each minute; but my puppy wasn't that matted and she still didn't remove all of them. Not forgetting mention too that the style I asked for was completely off, everything that we communicated and requested I feel like was useless because Alejandra still did whatever she wanted. It doesn't stop there because I later realized that she was also nicked in her tummy area. As for Richard that did my 2nd puppy's groom, she still has mats in the back of her ears. I came to them because if I was able to do it at home, I would but these people are supposed to be experts and professional in their fields; thats what they are getting well paid for! Baseline: beware and make sure to check them thoroughly if you are to groom here. My review isn't the only one with similar experiences to mine here.
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February 2024 by Artem Danylenko
I’ve been going to Lush on Winchester for about a year and generally had a good experience, but the last week accident completely destroyed my trust in them and I would never be back.I dropped off my dog at 12pm for a bath that normally takes 60-90 minutes. They called me at 2:45 saying that the dog was anxious in the kennel and injured himself. Instead of being apologetic about the lack of care on their side they blamed it on my dog. When I arrived to pick up the dog - I could hear my dog constantly barking (which is extremely unusual for my dog, he is silent all the time) and all of them couldn’t care less about it, they just were going over their normal business.My dog now has a huge chafe on his forehead, which they said he got because he was banging his head on the kennel. He will heal, but this was a total trust buster for this business.
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February 2024 by Jennifer N.
Super easy to make an appointment, they have a lot of techs so you can almost get in the day of but they definitely seem to be busy. Thank you Vincent for taking care of my furbaby! She was a little anxious, but what dog isn't and she probably just needs a little nap from all the activity. Overall, pricing is really reasonable and they offer a 5% discount for cash!
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February 2024 by Theresa Nguyen
Hands down the best groomers! I have taken my Great Pyrenees baby to many different places some were better than others but in all cases she was scared and would be in a state of fear after. Finally found lush Spaw and my girl grew fond of her groomer right away. We will not go anywhere else, even if it is a drive away.
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February 2024 by Niloofar happy-moments
I really don't like to put bad reviews for business, but I'm really unhappy with the service I got from them todayMy trip to LushSpaw for my Shih Tzu's grooming was really disappointing. Even though I asked them to fix the tangled hair on her feet, they didn't do it and still charged me. When I told them about it, they didn't try to fix it. They also didn't listen when I said not to cut her bangs, and they cut them off completely. I wouldn't recommend going there because they didn't do what they were supposed to and didn't listen to what I asked.Her legs are still matted, and the funny part is I tried to dematted with my nail, and it worked, so I'm surprised how they couldn't do anything for herThey didn't even cut her hair in a way that looked good ?now I have to wait until it grows and fine a new place
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February 2024 by Nemesis Nepomuceno
great experience, awesome service!
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February 2024 by kate shen
marvelous
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January 2024 by Julia G.
Can't say enough good things about the great job Christian does grooming our Ayla. Always listens to our requests and makes sure we are happy with the results. Thank you Christian!
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January 2024 by Melanie B.
I've decided to book the appointment with Cristian based on some great recommendations but ended up being very disappointed. We received the call mentioning it would be done in 20 mins when it was only 1 hour, I felt a bit odds and wondered why it's so quick today (usually it took close to 2 hours). Our dog came out ok but not much different, we got back home and I realized he doesn't smell fresh at all, then his paws wasn't shaved and still dirty. I really don't know what they did for the full service grooming!!! Really bad job and not worth the money! Definitely not returning here.
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January 2024 by Caitlyn Siegman
Took my dog hiking and she came back in need of a tick bath. Grooming service was great and affordable. My dog looks great happy and she came back with a cute bandana
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January 2024 by Mariah Marshall
Ray is the best! My dog is not the easiest to groom and I'm always nervous to take her somewhere new. Ray made her look amazing and was super professional and kind. My dog came out beautiful, happy and smelling great! We will for sure be back!
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December 2023 by Matt Alexander
I did not want to write a bad review for a small business, but they have completed ignored my attempts to speak with them. I just moved here and needed a new groomer. I tried them out. I knew he was going to be short, he was semi matted. But he came back skinned. Which is fine, hair will grow back. But he had cuts and scraps all over him. There were loose, long hairs all around. His nails were SO sharp because they did not grind them down. He cut further himself, and me, all over. One of his nails even split in half and fell off. Christian has no business grooming dogs, let alone doodles.I just can't believe they couldn't email me back, after following up 4 times after I was told a manager would be contacting me.
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December 2023 by Azure Yu
Super friendly front desk. Paula did an amazing job with grooming my little one. Will definitely come back again :)
