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December 2023 by LH
Was supposed to pick up my item that I placed on 12/15 pick up deadline 12/16 I never did but when I looked at my email I got a confirmation that I picked it up on 12/18. I was on the phone with customer service for 20 minutes to prove I did not pick it up. It’s unfortunate to know it was probably a staff member that took the item. Unfortunately I could not get ahold of the actual store.
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December 2023 by Lola H.
Was supposed to pick up my item that I placed on 12/15 pick up deadline 12/16 I never did but when I looked at my email I got a confirmation that I picked it up on 12/18. I was on the phone with customer service for 20 minutes to prove I did not pick it up. It's unfortunate to know it was probably a staff member that took the item. Unfortunately I could not get ahold of the actual store to talk to someone.
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November 2023 by Josh
Expensive and no sale on Thanksgiving day
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November 2023 by Erine Tang
Encountering dismissive behavior, mansplaining, and a lack of support while attempting to exchange a bag that broke within a few months was deeply frustrating.Upon showing the broken part to the cashier, I felt invalidated when the immediate response was to question how I used the item. Despite explaining that I primarily used it for commuting and didn't handle it roughly, there was persistent skepticism. The repeated inquiries and attempts to prevent a "future mistake" felt condescending rather than helpful. It's ironic that someone referred to as an "educator" at Lululemon couldn't even accurately record my email address. Frankly, the term "educator" used by Lululemon amuses me.I'm considering translating and sharing this experience across various platforms and languages, and I've lost trust in this brand. I won't be purchasing their products again.
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November 2023 by JULIA GUAN
Quick and nice services
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October 2023 by Gra Ce
I loved this active wear store super cool and comfortable, pretty expensive but quality is good ?
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October 2023 by Steph G.
Cashier number #99994000093068, working on OCT 11th around 4pm was very unprofessional and rude. She didn't try to accommodate our needs and was very dismissive, she also had a stank face the whole transaction. She was short and seems to be annoyed. I always have a good experience at lulu, I'm honestly hurt by this.
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September 2023 by Nena C.
The staff was great and knowledgeable. Angelica helped me with an exchange and finding leggings that I liked. She checked up on me and even briefed her coworker about my return situation since she was going on her break. Lexi was also helpful and friendly at the fitting rooms!
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August 2023 by James Fung
Crowded
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August 2023 by Usha Dawn
I usually purchase online but since I saw this store, I went to check some of their latest arrivals and brought a hiking pant. I wanted the shorts with six inches but they ran out of their stock. Service is great but maybe because it was the weekend they were really crowded.
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August 2023 by Luigi B.
(Ryan Reynolds voiceover and shopping incognito at Valley Fair Mall)The vibe is fab boutique for chic sports apparel!But I was there on a mission to get a sizeable manly bag for travel and athletic gear to use that same evening. Yes, men have needs. And the truth was I wanted to impress the ladies with my gym bag. Nothing says man like a Lululemon gym bag. Isn't that right, ladies?The item on the display mannequin caught my eye. Sleek, robust, and most importanly fashionably Lululemon! It felt sturdy to the touch. She'll do. Perfect!Caitlin warmly greeted me. (Love that distinctly Irish name.)Pure. My intent was pure. Pure resolve. I was not going to be distracted from my objective to leave with that bag. Just as I was asking the young lady for her assistance, another male patron started caressing the bag. No doubt he appreciated the fine construction. But duelling has been outlawed for some time and so I was wondering how we were going to nonverbally settle the issue. I mean, what would Deadpool do? Caitlin came to the rescue. Without hesitation, she deftly swooped in to release the bag from the mannequin and handed me the product. Wowza! The service! I mean she made me feel very VIP just like Ryan Reynolds...wait. As I absconded with the product to wait behind the oversubscribed cashier line, Nadia warmly whisked me away to the side and facilitated my check out! Another VIP touchpoint! Wow!I ran back to thank Caitlin one more time, but she was gone! No doubt she was somewhere in the crowded boutique surreptitiously helping another customer before it came to blows.Will come back again. (Maybe tomorrow for a pair of yoga pants.)Woohoo!
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July 2023 by Ava Klash
All workers were super friendly and Kat was especially helpful :)
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June 2023 by Abraham Uranga
Good items, but highly overpriced.
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June 2023 by Lore S.
So happy for this location! Staff is always super friendly and helpful. The store is large with variety, however I will say I prefer the layout of the Santana Row location better. This one seems like a bit of a mess as far as organization goes, but it saves me the walk across the street.
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April 2023 by Deepika Ranganathan
Friendly staff especially Nick was very helpful. Exchange and returns were easy.
