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April 2024 by Diana Chen
Staff is super friendly and helpful.
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March 2024 by Susanna Sun
Although the brand itself contains well quality clothes, the workers there on the day I went definitely did not match the memo. I recently went to this Lululemon to exchange some clothing as it came damaged and the lego was peeling off, even though the refund and exchange policy clearly stated that my complications were acceptable; the workers denied what their website had stated and that I wasn't applicable for an exchange.
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March 2024 by Alu GH
I went in looking for a rain coat. Marcella is so kind and helpful, she patiently listened to me and answered all my questions. Thank you for your patience and for helping me find the perfect coat!
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January 2024 by Paul Hembey
The employees at the Hillsdale Shopping Center location were terrific. It was very, busy and still helped. Very helpful and knowledgeable.
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January 2024 by Dung Phuong Nguyen
No one was available to assist me and I was frustrated bc I wanted to see the sale items and had questions
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December 2023 by LH
Was supposed to pick up my item that I placed on 12/15 pick up deadline 12/16 I never did but when I looked at my email I got a confirmation that I picked it up on 12/18. I was on the phone with customer service for 20 minutes to prove I did not pick it up. It’s unfortunate to know it was probably a staff member that took the item. Unfortunately I could not get ahold of the actual store.
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December 2023 by Lola H.
Was supposed to pick up my item that I placed on 12/15 pick up deadline 12/16 I never did but when I looked at my email I got a confirmation that I picked it up on 12/18. I was on the phone with customer service for 20 minutes to prove I did not pick it up. It's unfortunate to know it was probably a staff member that took the item. Unfortunately I could not get ahold of the actual store to talk to someone.
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November 2023 by Josh
Expensive and no sale on Thanksgiving day
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November 2023 by Erine Tang
Encountering dismissive behavior, mansplaining, and a lack of support while attempting to exchange a bag that broke within a few months was deeply frustrating.Upon showing the broken part to the cashier, I felt invalidated when the immediate response was to question how I used the item. Despite explaining that I primarily used it for commuting and didn't handle it roughly, there was persistent skepticism. The repeated inquiries and attempts to prevent a "future mistake" felt condescending rather than helpful. It's ironic that someone referred to as an "educator" at Lululemon couldn't even accurately record my email address. Frankly, the term "educator" used by Lululemon amuses me.I'm considering translating and sharing this experience across various platforms and languages, and I've lost trust in this brand. I won't be purchasing their products again.
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November 2023 by JULIA GUAN
Quick and nice services
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October 2023 by Gra Ce
I loved this active wear store super cool and comfortable, pretty expensive but quality is good ?
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October 2023 by Steph G.
Cashier number #99994000093068, working on OCT 11th around 4pm was very unprofessional and rude. She didn't try to accommodate our needs and was very dismissive, she also had a stank face the whole transaction. She was short and seems to be annoyed. I always have a good experience at lulu, I'm honestly hurt by this.
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September 2023 by Nena C.
The staff was great and knowledgeable. Angelica helped me with an exchange and finding leggings that I liked. She checked up on me and even briefed her coworker about my return situation since she was going on her break. Lexi was also helpful and friendly at the fitting rooms!
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August 2023 by James Fung
Crowded
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August 2023 by Usha Dawn
I usually purchase online but since I saw this store, I went to check some of their latest arrivals and brought a hiking pant. I wanted the shorts with six inches but they ran out of their stock. Service is great but maybe because it was the weekend they were really crowded.
