-
July 2024 by John Welker
Poor service, rude employees
-
July 2023 by 老钱理财
The automated car wash service at this gas station is just awful! The washing is not clean, the water is also very smelly, and there are frequent strikes☹️☹️
-
December 2022 by Elsa C.
No attendant at 11pm even it states 24 hrs service. The gas pump got our credit card stuck inside credit card slot and no one helped us.
-
June 2022 by Alex P.
I came here yesterday night on an empty tank of gas with my 1 year old son and when we arrived the front door was locked and and back door was wide open so I knocked hoping the employee I seen before approaching would hear me. After several attempts she finally came to the door yelling at me because I was knocking loudly.. I explained why I was knocking and she just kept yelling, I tried to calmly restrain the situation by telling her "look, I'm not hear to argue with you and I'm not gonna stand here continuing to waste my time explaining because I have my son in the car and I just need gas." She then replied "too bad I'm not selling you anything." If this is the worst service you could possibly give someone by denying to sell them gas and practically leaving them stranded on empty having to drive 10 miles hoping I'd make it to another shell WITH A BABY IN THE CAR! I live down the street from this location and I can tell you I'm not gonna stop going to this location because of the employees decision to be disrespectful. I only go to shell as it's what my car asks for, FIRE SARAH! Ps. I should've hit the emergency stop button..
-
May 2022 by J L
Horrible service, slow and incompetent.If you're getting gas and paying at the pump its a no brainier, but if you have to go inside for any reason, be prepared to waste about 15-20min of your time even with the simplest question. Nobody seems to know anything. really confused people.
-
January 2022 by Benjamin Acevedo
There was a Chinese lady named ban or something like that and she yelled at us and threw our stuff the other lady is nice but ban she is mean she even threw the change at us she needs to get fired she worked at the gas station in front and I stopped going there because of her please fire her ASAP this was on January 8 the other lady is nice but she is just mean and disrespectful and she has a attitude
-
October 2021 by Vanessa B.
I was waiting in line for the car wash for at least 30 minutes, just to have the car wash machine break down in the middle of the car in front of me. The notice popped up on the payment screen, so when I went to push the "help" button at the bottom left corner of the screen, it did absolutely nothing. I gave it the benefit of the doubt and waited a few seconds before pressing it again, and it still did NOTHING. I then tried to call the gas station while still waiting in line, with other people behind me mind you, and no answer. I left because of the frustration and I had a lot of errands to finish before the weekend, and tried calling them a total of ten times, with still no answer. I will not be returning to this gas station ever and I would not recommend anyone to waste their time here.
-
October 2021 by Chad Erickson
There are homeless all over, walking up and asking for money. I will not come here again.
-
September 2021 by David D.
I do have to agree that this place sucks . Really for a relatively new location the equipment is always broken. This is my 3rd return to the car wash to redeem my original purchase last week . If they were just will to make a little effort in running a customer service based location . My bad I didn't notice that the car wash was broken ( should have seen the small little cone ) and once I realized too late . Couldn't ask for a refund because impossible for my company booking . They did offer the refund . In the future please post at the pumps so we know at the point of purchase . I won't have a problem in the future because I will never use again . Actually this is pretty common service at all shell loops . So many other better car washes out there . Use them
-
August 2021 by Ter L.
I come here from time to time for a quick fill up but my visits are primarily for snacks and energy drinks. Prices for the most part are on the higher end when it comes to items but the sales that Loop Neighborhood offers are pretty good. Bonus points simply due to convenience. 4 stars because LN always comes through whenever I'm in need of a little pick-me-up. Minus one star because the traffic here can be super terrible especially with the car wash. I've never gotten the chance to personally test out the wash but for something that gets so many complaints about, it sure is popular. Lmao.
-
August 2021 by Arlyn A.
bad customer service the old filipino lady blamed me for breaking the car wash? machine shut down right after it sprayed soap on my car and supposedly it's my fault, i hope a manager or supervisor sees this review and sends me a message i did not come to this carwash to be yelled at.
-
March 2021 by Nhi H.
I've come here for quick car washes, gas, snacks, nothing out of the ordinary for a gas station. They are newly renovated, but what drove me to write this review was today's event. I stopped by to get a few scratchers as small gifts, we came a bit late and the Asian worker in particular had closed up and was in front of the store. He waved to us hinting they were closed and I rolled down the window to confirm. He asked what we needed and upon hearing the scratchers were for lucky presents he opened up again and let us in. Great service and a very kind thing to do when he definitely didn't have to. Although, I would be alert when coming here late into the night, the homeless like to sleep by the trash bins.
-
October 2020 by Brittany C.
Stopped here for air and snacks. There was no sign on the air machine saying it was broken. It flattened my tire almost completely. When I came in and asked the two ladies working there said "sorry it's broken go somewhere else" I explained that I couldn't. They suddenly were extremely rude to me, telling me to just go. I asked for the managers number and they said they couldn't give it to me. Until they finally gave in to give me the store number. I was blown away by the terrible customer service of these ladies. As I am passing through, they managed to tell me I was d*** in another language they thought I couldn't understand. Just impeccable the humanity they had. You never know what another person is going through, please just be nice next time.
-
July 2020 by James T.
I left this same review on Shell's yelp:Two weeks ago, I took my car to their car wash for a simple Express Wash. Turns out the automated car wash machine malfunctioned and the back arm swung wildly into the passenger side back panel numerous times, cause a huge dent. Luckily it hit the same place several times and only caused one big dent. I made aware to the cashier and they closed the car wash immediately. The next day I came and filled out an incident report, when the store manager mentioned that the General Manager was onsite and could meet with me after their phone conference. I waited for 20 mins but ultimately had to leave to go back to work. The store manager sad to me that the GM would call me by end of day. I called the store manager and left a voicemail because nobody had followed up with me. The next day I called again, no response. A few days later I called the main line and the store manager picked up, and responded by saying the General Manager was in a phone conference again and would call me immediately after. Again 2 days later, no call was made to me.By telling them the car wash was broken, i probably saved them 10-15 incidents with other cars being damaged. You would think a big corporation like Shell would cooperate and help me with the car damages that only totaled around $300. A few days later I called them one last time and let them know that I would be reporting them to my insurance, by voicemail of course. Do not go to this gas station for car washes. I do not know who is being unprofessional, but it seems that the upper management team is giving me the run-around for $300. The cashiers inside are very nice and accommodating as Ive been going to this particular gas station for 5 years now.I would not recommend anyone using this gas station to wash their cars, unless you want to take the risk of Shell not taking responsibility for their car wash machine's malfunctions. I would give them 0 stars for this issue and wish them good luck dealing with my attorneys.
-
February 2020 by Leonard I.
This is for the carwash. I normally do not buy car wash things when filling up gas, since I normally wash my own car. I decided to buy one anyways. you have to go inside to get your receipt with the code, there might be a line cause this place is busy. Then you go wait in line for the car wash, usually 8 cars are waiting. I decided to leave. Came back the week after and still 8 cars waiting. So I tried hopefully on a slow day, but 8 cars were waiting so it is busy no matter what, prime location. Any ways I decided to wait and see, the thing did not expire till like 3 months later so I had time, but decided to get it over with. It was only $9 for more than the basics so not bad, maybe that is why it is busy. So basically it took me about 40 minutes to get my car wash, it cleans your car, but not the best, you will have spots on your car after, plus the dryer is weak, does not dry your car so you will have water spots after, just enter the highway to get a better dryer of your car. Overall, I would rather just wash my car then deal with this 40 minute wait.
