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February 2024 by Alice B.
Lab Corp will not see me again. I wasted my time. A dozen patients waiting and no one being called. Understaffed no place to sit. We left after an hour. They need to shut down.
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February 2024 by Claire W.
I've been to the Good Samaritan location twice, and each time there were major unsafe and unprofessional issues that contributed to my negative review. 1) The collection room, in which they store lab samples, is left unlocked and open as patients walked, unescorted, through the hall to complete their various exams in the exam rooms and bathroom. This is already an unsafe practice at the lab, but the Good Samaritan location is seemingly not staffed well enough for anyone to be paying attention to the lab collection room while leaving the door open. 2) Patients are required to handwrite their own information on their urine collection bottles, so if one struggles with handwriting, their sample may become lost. (My sample was not lost, but I was significantly worried it would be.) Furthermore, there is no secure urine sample collection. Patients are asked to deposit their urine samples in a basket placed in the hallway where all patients walk past. 3) Walk-ins are permitted no matter if the appointment calendar is full or if there are already a significant number of walk-ins currently waiting. There is, therefore, no way to know, though, how long you might have to wait as a walk-in. You may also have to wait a long time even with an appointment due to their disorganized system of admitting patients. 4) There is no notification while scheduling appointments online that if you need an exam that requires a wait in between the beginning and end of the exam (like the glucose exams for pregnant people), the lab will not perform your exam if the end of the exam would fall after their closing time (5pm at the Good Samaritan location). 5) The armrests on the chairs used for blood collection are so significantly worn that the are taped together.
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January 2024 by Daniela Camargo
The people were kind and the service was fast.
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December 2023 by Linda and Rick C.
I was going to make an appointment here until I saw all of the one star reviews! I really think Stanford has the best staff. Always courteous all the years I have been going there. I think the Patient relations director at Stanford should look into the two rude staff members ! They could give Stanford a bad name which they would never deserve !
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November 2023 by Y. Qiao
They have 5 rooms with beds. The process was fast though it wasn’t too busy that day. The actual draw was almost painless !
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November 2023 by Cavan Howay
Had me sit around for 20 minutes before they said I need a physical copy of my referral. Waste of time.
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October 2023 by Susie Q Wang
Front desk team was superb, male lab tech asked me flat out “whats wrong with you?” Before he drew my blood. That was mildly funny and shocking. Though I was impressed how efficient and didnt prick me many a times. so that’s appreciated
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September 2023 by Elly M.
One of the most unorganized, confused, and at some points unfriendly labs. This was my second time but I will never come back here.
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September 2023 by HAITAO ZHU
The lab opens at Sat 7am - 12pmCheck in process is fastBut it does not do my test on Saturdays:QutantiFERON-TB Gold Plus
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July 2023 by Anda van Bergen
We came here for my daughter's one-year-old blood draw, her first blood draw ever. And they take from the arm, same as adults. We were prepared for the worst and our baby DIDN'T CRY. The nurse's name was Anahid & I can't recommend her enough. I don't know how she did it but our daughter watched the needle go in and sat there quietly as they took 3 tubes.
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July 2023 by Sunil R.
I am working with a concierge doctor who follows the Peter Attia school of medicine and he sent me here for some tests. It was super easy to make an appointment and the check-in was pain free. They had a bit of trouble finding my order but all good, the lady who helped me at the front and doubled up as the lab technician was great.
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July 2023 by Shreya Mandanna
Terrible customer service, the staff is slow and inefficient. The young lady with long black hair (wearing a bandana on 6/23/23 in the evening at around 4/4.15PM) was extremely rude. I waited for 50 mins with my 13 month old baby after self-check in very patiently and when it was my turn, the rude lady was very annoyed to answer my question about the form she was filling. She asked me if I was deaf for asking her to repeat something she said. SO RUDE! I told her that I want to get things right the first time and not come back with my little one... she was vicious and said she doesn't care if I leave. She should really quit her job if she cannot be nice to people she is employed to provide service to. Never going back
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July 2023 by Salim Ali Khan
To begin with parking can be a bit challenging depending on the time of the day though there are ample spots right behind in the Good Samaritan hospital parking that one can utilize as well.Usually is a quick in and out whether you have an appointment scheduled with them or not. I have always got my appointment ahead of time. One important note to keep in mind is the fact that they usually loose information that is sent to them about 6 months in advance and thus I have dinged them a star for that in my rating, which essentially means that you would be better off printing your blood work details that your doctor’s office would have faced over to labcorp.Once in there you get through a quick checkin on the kiosk where your insurance details etc are verified after which your name flashes on the screen or if there is an error in the process you are directed to talk to the front desk folks .Once the appointment details have been ironed out and the payments done you are directed to the room where the well trained phlebotomist would draw the blood after verifying your details and all of this happens in a quick fashion.All in all a 5* though due to them not being able to retain records older than 6 months I had to ding them one. The service is fantastic and so are the folks that run the show.
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June 2023 by Salim K.
To begin with parking can be a bit challenging depending on the time of the day though there are ample spots right behind in the Good Samaritan hospital parking that one can utilize as well. Usually is a quick in and out whether you have an appointment scheduled with them or not. I have always got my appointment ahead of time. One important note to keep in mind is the fact that they usually loose information that is sent to them about 6 months in advance and thus I have dinged them a star for that in my rating, which essentially means that you would be better off printing your blood work details that your doctor's office would have faced over to labcorp. Once in there you get through a quick checkin on the kiosk where your insurance details etc are verified after which your name flashes on the screen or if there is an error in the process you are directed to talk to the front desk folks . Once the appointment details have been ironed out and the payments done you are directed to the room where the well trained phlebotomist would draw the blood after verifying your details and all of this happens in a quick fashion. All in all a 5* though due to them not being able to retain records older than 6 months I had to ding them one. The service is fantastic and so are the folks that run the show.
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June 2023 by S K.
Fast check in for appointment holders. Too much time for paperwork. Easy lab draw. Open on Saturdays is a bonus.
