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August 2024 by Import Factory
Excellent experience with Daniel today. Can't wait for my furniture.
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June 2024 by Lillian Nguyen
The quality is going way down but the price is still way more than anywhere else. We mistaken thought their product are high quality as it is expensive. Huge mistake!!! We spent more $7K for a couch. Got issue in a month then after 13 months, right after 1 year warranty over, has another issue with recliner. They don't stand by their quality at all. Charge to come out to look at and then charge per hour to fix. Save your money, buy at Costco.
We spent $7K+ to have a defective couch after a year. :-(-:( We could of buy a $2K at Costco instead.
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February 2024 by mike monette
Lots to look at no pressue
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January 2024 by Greg Chavez
After leaving 1 furniture store because I couldn't get any help to come here, wish I would have skipped here too. It was slow here too several employees around doing nothing. Wasted my time here too.
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January 2024 by Jennifer Schulz
My sister picked out a Pinnacle Recliner. It fits her small body.
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November 2023 by Troy O.
We had the good fortune to be assisted in making our purchases (an automated recliner chair and matching love seat) by store manager Ana. She was extremely well informed, patient, and courteous. We had a lot of questions which she answered cheerfully and with an abundance of patience. All of our questions were answered to our satisfaction. We visited the store a total of 3 times before making our purchases, going back home to take photos for color matching and measurements. Ana encouraged us to do so to ensure we made an informed decision that we would be happy with. It is so refreshing especially nowadays to have that high level of professionalism and true customer service. Our highest customer service rating and recommendation--THANK YOU Ana!
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November 2023 by Ron M.
Customer has been terrible. Placed a number of calls to inquire about our order. did not receive one back!
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October 2023 by Jerome O.
Food was great! Trent the server was amazing helped us out a lot! Would come back with friends and family!
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October 2023 by brett sargeant
Great overall
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October 2023 by Alfonso Garcia
Kind of expensive. And they need to work in their costumer service.
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August 2023 by Roger March
The selection is a little less than the Stevens Creek store but the sales folks were terrific.
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August 2023 by Gill P.
Don't waste your time buying here. I paid $5500 for 2 custom recliners ordered in November of 2022. Recliners delivered in February of 2023 with major problems in craftsmanship. Made in the USA should be embarrassed numerous flaws and no quality control. Here we are in August and we are still ordering parts and rebuilding these recliners. I was better off with MADE IN CHINA. I call the store on Blossom Hill spoke to Eric and all I get is excuses and he never calls back when he says he is. Now I'm try to deal with Ana the store manager who never returns my calls or she is conveniently busy with a customer or she just stepped out. Great customer service selling you custom furniture but horrible customer service trying to get issues resolved. This is pathetic. When the 3rd party came out to repair and disassemble the chair the parts are not made in the USA they are made somewhere else the only American is the shotty assembly work they did with no quality control. Save your self some money go to Living Spaces and get some better quality Made in China Recliners that will at least be put together right. Made in the USA my ass just a scam Lazy Boy should be called Lousy Quality
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August 2023 by Stephen Weessies
Got helped by Peter and he was great. Got 2 recliners we were looking for and got some great deals with fully speced chairs.
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August 2023 by Tatyana Romenskaya
Sectional sofa was all defective and company had not taken any responsibility. Terrible customer service. Stay away from this store and company
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July 2023 by Sakura R.
Our couch was over a decade old and starting to feel lumpy and uncomfortable. We came to lazy boy to look at recliners and was helped my Joseph. He was very patient and let us try out each type of couch until we found the one we liked. This place has good quality pieces and I would recommend this store for anyone looking for a new couch.
