La-Z-Boy Furniture Galleries is a business that offers a wide selection of comfortable and stylish furniture, including sofas, sectionals, chairs, and recliners. Customers appreciate the variety of styles available, with many options that can be customized to match their individual look and needs. The furniture is known for its high quality construction and craftsmanship, helping customers create the home of their dreams while living comfortably. The staff at La-Z-Boy is generally helpful and patient. Customers have praised the salespeople for taking the time to assist them in testing out different recliners, ensuring they find the best fit for their needs. For example, one customer spent a long time trying out various chairs before choosing the right one, and staff supported this process. However, experiences with the service and delivery have been mixed. Some customers encountered difficulties with ordering, such as issues with color matching and delays in delivery. One customer ordered a custom lift chair but received the wrong color due to a miscommunication and faced challenges with the store's management when trying to resolve the issue. The delivery process was also sometimes hurried, with one customer feeling pressured to sign without thoroughly inspecting the furniture. Despite these challenges, some customers received excellent support from regional managers who helped with returns and refunds, demonstrating the company's commitment to customer service. Overall, La-Z-Boy provides good value for money, with helpful staff and quality furniture, though customers should be mindful of potential delays and communication issues.
