April 2023 by A B
Horrible service. I scheduled an online appointment weeks ago, and they were 20 minutes late - after I called/emailed them during that 20 minutes to remind about our appointment! Given incorrect advice/explanation during the appointment. The worst part was that they SENT MY TAX DOCUMENT TO THE WRONG EMAIL. All of my SSN, address, phone, income, family status was in that file. I was fortunate that the wrong email was invalid, but they didn't even check the reply Gmail sent back when their email didn't go through?? They only figured it out after I called them 3 days straight to ask where was my document in the mail. Charged me $300 for this service?? I have been using their service for many years, but I'll use other service next year and let my family know to avoid this place as well.Edit 1 after the response: Please read my whole post. The main cause of my bad review was that your employee sent my tax documents with all my personal info and SSN to the wrong email address. I was lucky that it was an invalid email, but that person didn't even bother to check the notification when the email didn't go through, so irresponsible in many levels. If that was a real email, and someone got my tax documents, how would you assure me that they wouldn't break the encrypted password and got my information? How can I trust you with my confidential information after this? That and all of the hassle to contact you even when I got an appointment, and calls to remind you to do your job after I already paid for the service.
