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November 2023 by Luna M.
We've been coming to this store for years. We spend more than we should at PFE on merchandise, we do not used the wash service. Over the years, the service has been consistent. However, there was an event where a woman, who brought a dog with aggression problems, who was socializing with the white haired manager. They were hanging out at the front cashiers desk. My dogs were barking but under control. They both are thoroughbreds and are stubborn. I had a watch dog and a hunting dog with me. If a dog is growling they will bark! The dog kept growling as the owner *pet* it like it was good to growl! I was not petting my dogs I was trying to get them to settle down. None of that is what bothers me, but what did ensue was a deal breaker. The woman with the growling dog threatened my dogs, saying her dog will bite my dogs if I continue barking ensued. My dogs were smaller and would not survive an attack from a dog that size so I left (totally disgusted) and told then the manager that she should be handling the situation in a responsible manner when someone says something like that and has a large dog who is being encouraged to be aggressive. She said she knew the dog, that is it. I sensed she just did not like us for a while, I have no idea why nor did I take it personally. But she was NEVER nice to us and when this happened she was completely dismissive like it didn't matter that this woman was threatening us with a dog attack, it was unreal! And they stayed their plastered to the cashier's desk chatting! No apology, nothing! It was like, we don't care, bugger off! The regional manager called me and did not have a lot to say. No one took responsibility which was so lame. I go there rarely now without any dogs to pick up something but we order now online and look for discounts! Now they are contacting me because they want to fix it! Well you had your chance and you chose to blow us off with some conciliatory phone call from their regional manager. I am not responsible for PFE and how they manage things, they are. Hopefully they will GET the message. It's not acceptable. I am still shaking my head when I think about it. Pathetic.
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July 2023 by Jennifer K.
This outlet only stocks the best quality food. You won't find brands that use a lot of fillers, chemicals, and subpar ingredients in their food at Pet Food Express.
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July 2023 by Kimberley Mae M.
Pet food express is my go-to pet store! A lot of healthy, clean treats and foods for my fur baby. Everything is organized and reasonably priced. No matter which location I go to, staff is always helpful and does not mind taking their time to explain items and answer questions. For this visit, Julius meet all expectations and more! Helped me find some yummy, healthy, long-lasting treats for my pup. Julius, big thank you from me and my little Touille :)
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June 2023 by Claudine B.
This review is specifically for one of the employees in all of South Bay and this location that stood out to my fiancé and I -- and that is Julius! My fiancé and I have gone to multiple locations for our frenchie Leo's needs whether it's for dog food/treats or supplements that benefit his health. With owning a Frenchie, what a lot of people don't know is they're a lot of maintenance. And of course with ours, he has 19 different allergies so it can be extremely hard to find food and treats he can actually eat. It was not too long ago we had to restock on his kibble since he was running low... just to find out that it had been discontinued across all Pet Food Express stores. You could only imagine how frustrated we were having to figure out an alternative for Leo to eat! After a couple of minutes of searching through some aisles--- we met Julius. Greeted with a warm smile, he approached us and asked if we needed any assistance. After letting him know the food situation, he helped search all bags, looked at the ingredients thoroughly with us until we found the best option which was frozen raw food from Tuckers. During this whole process we were left speechless with the amount of product knowledge he had. Besides being able to do the obvious,as an employee, which is being able to locate where a certain product is and tell you tell the deals of what specials are happening in store-- Julius was able to clearly communicate details about products, he was also able to find alternatives if one product didn't work out and knew a whole bunch of history of the companies! Because of this great experience, this location is the only location we go. He's always on top of his game and the consistency never changes! Thank you for being so great Julius!
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February 2023 by Meaghan V.
I love their products especially for cats, but their small dogs toy options could be better. Considering this is part of the Bay Area where lost owners have small dogs.
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January 2023 by John H.
Found the dog wash station to be unique, but I couldn't find the puppy food I was looking for.Can't win them all.
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December 2022 by Luis C.
Cortney and Ileana gave me great service and reassurance that I could return a certain nail trimmer with ease. Ileana I believe was her name also gave me good advice on how to file the nails with the machine and recommended to have excess comfort treats at hand. This facility has always been my favorite to self wash my dog and I was also given advice that there's a professional clinic team that can assist with vaccinations, mail clippings among a few other things! Thank you for the friendly service I hope to have your team in mind as the friendly service is warm and welcoming and that deserves acknowledgement. Thank you and God bless!
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December 2022 by Francesca A.
The folks at the Stevens Creek Store are terrific. I'm sorry the written word can't convey the depth of my sentiment. I tell you this story with tears in my eyes.Last year one of our beloved cats contracted cancer. Sundance progressively lost weight no matter what food we fed him or how much he ate. Everyone at the store was so helpful making suggestions and accepting back products that Sundance wouldn't eat. One particularly empathetic staff member suggested a product that your store doesn't carry. It turned out to be the only food Sundance would eat at the very end. The staff recognized me the next time I came in and inquired after Sundance. He had passed away. Their empathy was real. It helped.This dedication to customer service is rare these days. Putting customers - 2-legged and 4-leggged - ahead of profits. It is what makes us loyal Pet Food Express customers. It's also good business. We still feed Sundance's brother Hunter and a new kitten Robie from Pet Food Express offerings. We wouldn't go anywhere else. Other things we like: 1 the staff are knowledgeable about products, helpful, friendly, and welcoming2 the food is among the healthiest we can find3 the price is the best around (4 for price of 3)4 there's a wide variety (our cats get tired of the same offerings and let us know it)5 new products appear periodically (Rawbble is a new product we are trying out)6 products are well organized7 the store is cleanIt must be a challenge to offer reasonably priced high quality food when manufacturers' prices have gone up and supply is still somewhat limited. But Pet Food Express has managed to do just that. An excellent place to shop for the pets you love.
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December 2022 by Thena D.
Favorite place to shop for my cat and dog. They are very knowledgeable/friendly here. Quality products.
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September 2022 by d d.
Ordered online and picked up in store. Very smooth and easy. Nice staff. Not much else happened.
