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January 2023 by Cecilia Y.
This review is months overdue but I wanted to write it to make sure Lauren was recognized for her amazing customer service. She was so helpful in helping me get the shoes I needed to try on. I am an extremely indecisive person and was in the store for almost 45 minutes before I ultimately decided to not purchase the shoes. I felt bad about not purchasing since Lauren really took the time to make sure I was taken care of. Shout out to Lauren if she still works there!
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October 2022 by Ter L.
I came here to exchange a pair of tennies that were a little bit snug on my toddler and ended up walking away with a 2nd pair on top of that! Great customer service from the sales associate last night. I didn't feel rushed or pressured one bit and the staff actually took the time to go in the back and located the specific size I needed- box looked absolutely terrible but the shoes inside were untouched!! Just what i wanted!!Although the store seems small in size, there is a good variety of shoes to chose from. Bonus points because the toddler/kids shoes are so damn cute! There are certain designs only found at Journeys. Highly recommended.
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November 2021 by Robert C.
The service here is pretty darn good. Came in to get my daughter some Dr. Martens for her birthday. The style she wanted in her size had a broken buckle, and it was the only one in her size. Sarah was nice enough to direct us to another store instead of making my daughter wait mid week to get her shoes. Gotta give props to a store that handles these situations like that. Losing a sale to take care of a customer is always a plus in my book.
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June 2021 by Sharyn S.
Great selection of shoes online and in the store. The sales people are friendly and efficient. I love buying shoes from them and the refund policy is 6 months. Thank you Journeys.
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August 2019 by Patricia A.
Came in for some back to school shoes. Bought a pair went home and they were a little tight on the heel. Came back and got an exchange for something else. The girl who helped us was very helpful and friendly, measured my grandsons foot to make sure we got the size we needed. She gave suggestions and asked what he would like. The staff was very helpful in getting my transaction done as smoothly as possible. The store is small however they do have a lot it shoes to choose from. They also Cary backpacks and socks. Their prices are reasonable too.
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March 2019 by Tim Jew
Never been here
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January 2019 by Yvonne Baity
I needed 2 pairs of timberlanda or the like. Went into store looked around, a young African American male standing behind the counter never asked if I needed help, never said a word after being there a good solid 3 to 5 mins or more. Left and bought somewhere . Why spend my money here if I have to ask you to help me
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December 2018 by C. C.
Typically I don't like writing negative reviews but this one was pretty bad and would like to avoid anyone else having to go through the same. We purchased/ordered a pair UGGs at journeys Blossom Hill Oakridge mall San Jose before Christmas paid nine dollars extra for 2 day shipping. We shoe that was shipped was completely the wrong shoe. We called the store and the co-managers "tried" calling customer service for two days to see if they could overnight the correct shoe and could not get through. After the run around and only one day left to put the gift under the tree, we resorted to finding and buying the shoe at another store Hansens.Today we came back to Journeys to return the wrong shoe and the co-manager gave us the amount to be refunded. My husband asked about the 9.00 shipping charge and she asked that we come back the next day because she didn't know how to process that refund. We asked if she could call someone, she did, then told us that they do not give shipping refunds, even though they took the shipping fee and referred us to call customer service (the same customer service they could not get through for 2 days!) to top it off, the attitude behind the process made it worse. Poor customer service and worst management!
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November 2018 by Sukanya B.
The worst customer service. The girl at the counter acted like she did a favor by selling us a pair of shoes. Argh! You get no business from us EVER.
