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March 2024 by Elijah K.
Pretty slow. We were here at opening at 8. Two cars ahead of me. That's fine. Took more than an hour for an oil change. Too long. I could have done it faster myself, even going to the store and buying all the items. Low value for the time.
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February 2024 by MERCEDES H.
I had a very positive and quick experience when I visited Jiffy Lube, Oil Change Services at 1902 North Capitol Ave. San Jose, CA 95132, 408-263-4500 to get an oil change for my car on Sunday, February 25th, 2024. However, I was surprised and puzzled by the fact that the technician requested the "DRIVER's LICENSE" of me and every other customer who came in. I wondered why they needed to see our identification for such a simple and routine service.
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February 2024 by Shanshan He
The experience here is that it is fast, convenient, and the staff is very friendly. I will continue to change my oil here next time.
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February 2024 by Benedict Tolero
I would especially recommend this specific location, 1902 N. Capital Ave in San Jose. The staff there is extremely friendly, efficient, and professional. Shout out to the crew at this Jiffy Lube for an excellent job on my vehicle today.
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February 2024 by Robby Hadley
Team is very efficient! The work that was performed was well coordinated. It’s a great place to visit if you need services done to your vehicle.
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February 2024 by Ben Fong
Bunch of hard working people here. Price is a little high but they do it quickly and correctly.
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February 2024 by Stephany Avalos
The guys at jiffy lube are super friendly and very helpful. There's a young man there that has a dog, he is always so welcoming and makes my dog feel comfortable too.
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February 2024 by Rosalie V. Smothers
Was one of the 1st customers. Good people and efficient. Vacuumed my car as well when they were done with oil change. Thank you!
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January 2024 by Dawayne Jordan
Great service and also they alert me with a small issue I need to get taken care of.
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December 2023 by Maria E.
I've been a customer of this Jiffy lube for years everything appeared good until one day I noticed my car making a loud sound. Then I checked the oil and it was bone dry and since my car has a shield under, I never seen the oil leak . When I had it checked out I found out that my drain plug was loose and leaking profusely. I called and spoke with Eric who told me to get it down there and they will take care of it. Upon arrival he offered me a top off in which I requested a full drain for any possible metal shavings. They sent me on my way without any documentation of the visit. I contacted the BAR who advised me to have it looked at by another shop and documented. Which I did! The shop found Metal shavings and the oil was very black and dirty. I waited for weeks to get a response back from Sal and heard back just today that they will not be taking accountability for their actions. I am having to go through the process of filing a civil case now. If I could give them 0 stars I would. I DO NOT RECOMMEND THIS LOCATION TO ANYONE! From my most recent experience with the staff! They have been rude and Eric told me himself "we have to cover our a** too" be advised!!! don't get victimized!
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December 2023 by mikecaliforniausa
Employees are not friendly
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December 2023 by Scîence Woona
I've never been to a Jiffy Lube that wouldn't let me sit in my own car. Especially with a full lobby while it just rained. My options were leaning over the counter or sitting on a wet bench to work. This was an extremely disappointing experience and one I've never encountered before at a Jiffy Lube.
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November 2023 by YYY yyy
Dont trust this guys, I was a regular for more than 5 years, only oil changes, but after this time and not having any issue, they recommend a transmission fluid change and I commit the mistake to trust them and let them do it, well, my transmission is dead, I drive around 3k miles until my car start to stall and slip gears, when I took it to service on a dealership, they found my transmission almost dry, I am not sure if they even try to refill or if they use the wrong fluid or they just forgot, but my transmission is destroy, actually is very impressive that I make it for so long without burning down the car. Cheap transmission fluid change = 5k transmission replacement. Just look in a different place, it cant be worst than this place.
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November 2023 by Kimmo Yx
This was my go-to place for the past 1 year. I usually visit on weekdays and I was satisfied with their service. They always have a nice attitude but now I doubt it.Unlike usual, I went in on a Sunday 2 weeks ago. I was the first customer. Went in for an oil change and transmission flush. Asked for high mileage oil that I always use at their location but they said they never carry those and that surprised me. Ended up using synthetic blend oil. They are quick, only took like 20 minutes but not professional. Left some grease on my door handle and gear stick. Also forgot to reset my maintenance mileage meter. And some bad odor in the car that won’t go away for a day. Didn’t expect this when I paid for this price.The biggest dealbreaker was they told me I couldn’t use my eGiftcard when I showed them on my phone. They claimed that I need to print it out to use it. However, the other option was to manually punch in and the employee didn’t even bother to let me try that option. I was upset and ended up to pay with credit card.File a complaint and their manager reached out. He apologized and offered me a coupon code that anyone with an internet access can have it. Claim that’s the best they can do… lol. What a convenient way to apologize.
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November 2023 by Dee Niko
My visit to Jiffy Lube was very cool the worker's were very welcoming and super cool the oil change was affordable and the work was A1 above and beyond Jiffy Lube keep up the good work