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October 2023 by Jami S.
Can be difficult to return items but the store is well kept and stocked. The sales associates are very kind.
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October 2023 by Lyn N.
I've been shopping at J Crew & J Crew Factory over the years. Unfortunately the employees here never greet me. I think that is why I tend to shop from their online store. I know the employees see me. I passed one employee when I first entered the store and the other employee crossed my path. Both do not acknowledge me at all (the employee with a pixie hair cut and an older sales associate). A smile or a hello would be a nice gesture/ a show of customer service. I actually have emailed the company to let them know that they should train their employees about greeting customers regardless of age. I may look young, but don't just ignore. They lost a potential customer. I went to the store around 11:50 AM-11:57 AM.
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July 2023 by Sharona Sher
It's a little pricey but high quality and recommended.
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May 2023 by amy c.
Two sale associates crossed path with me twice but neither of them acknowledged my presence. This has happened on multiple occasions. Will not be spending money at this store.
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May 2022 by Fred Luv
For me this is a must enter store. Yes, sometimes nothing worth a buy, but often find a great new deal.
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April 2022 by Serra Ano
nice items even with40 %+ off $$$$overalls $111+most $70+
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April 2022 by B33 M.
This store really need better customer service oriented people. I have been shopping at this location for more than 5+ years and really like this location since it's so convenient. The cashier Named Liv that assisted me today was snappy and rude. She was so sloppy with the clothing when ringing me up and doesn't care to fold them nicely. She asked me about signing up for their new text message service and i asked her if this is only for the factory store or JCrew main stores. She didn't know the answer and got a marketing paper from her colleague and when her colleague asked if she needs help, she said NO, i just need to read something about this campaign she got all snappy with me and said well i wouldn't offer it if it wasn't for this store!!! I said NO THANKS i ll pass she wasn't sure about. She rang me up and didn't even care to fold the clothes nicely and dumped it in the bag. I had to ask her, would you mind not dumping it and place it the bag carefully so it doesn't crease up the shirts. She gave me this look and tried to fold it. I ended up doing it myself. Someone needs to coach her on customer service, don't think she cares about her job. I hope she can improve her level of service.
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January 2022 by Wen Clemnt
A popular American clothing store at Westgate Center. They also offer discounted items .well organized and tidy show area and displays.
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July 2021 by Lauren J.
The manager (I believe her name was Sylvia) was incredibly rude. I went to return a shirt and as I was handing it to the cashier a droplet from my drink got on the shirt. I pointed it out to the cashier and asked if it was okay. She proceeded to ask her manager who then rudely screamed at me that it was NOT OKAY and berated me asking HOW AM I SUPPOSED TO SELL THAT?! She then told me to "go home and use spray and wash" on the shirt. Such bizarre behavior! The poor cashier looked so uncomfortable. Who chose this this lady to the be the manager? The store has good inventory occasionally but will be avoiding from this point on.
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May 2021 by Sunil R.
I was on a gift-buying trip to Westgate and made a stop here after stopping off at Old Navy. I like their clothing but had a experience which reminded me of this. LOL!! I got an outreach from Sterling who is the Mgr and I plan to go back. Thank you Sterling.
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May 2021 by Andrew LD
Friendly staff and a convenient location.
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September 2020 by Ian M.
J Crew is honestly the best mid-upper quality store for men's fashion. Fantastic dress clothes, jeans, and flannels. The service has always been great too, not sure why people in the reviews below have had a problem. I've been here around 12 times at different parts of the day and always thought the workers were good.
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March 2020 by Rizalyn Vargas
If you love J.Crew but not paying full price, this is the place to go. Their pieces will help you look sharp and stylish for work and play...but without going broke! The sales reps always ask if you need help, which you never really do, but nice that they ask.
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January 2020 by Elizabeth Anderson
A great discount J. Crew store. I enjoy popping into this small discount store for J.Crew. There is always something that catches my eye. The store is chock full of merchandise but not disheveled or haphazard in its display of clothing. They offer men's, women's and children's clothing and shoes. The staff is very friendly and accommodating. Prices are good. There is always a sale going on. If you stop in often enough you'll become addicted.
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December 2019 by Dave L.
My daughter received a pull over for Xmas, when she tried it for the first time the metal buttons came off, one on the collar and two off the pockets. As I mention it was a Xmas present, the receipt was not included but we figure we would go to the store and either return it, exchange or get store credit and get her something different. The manager was extremely rude, I mention that it was gift and didn't have a receipt but all he could scream was we need a receipt. This was worse experience with any store I've shopped at, I don't normally go to J Crew and with this kind of service I will NEVER shop there. Am going to tell friends, family co workers to NEVER shop there. There are so many store with a better quality of clothes and a better return/exchange policy. I wish there was a 0/zero rating because that's what this store deserves. Don't waste your money, DONT SHOP AT J CREW!
