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March 2024 by Q. N
Of all the tax preparers I've used Catherine Shih is the best by far, always positive friendly, and detail oriented. I look forward to our visits every year.
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February 2024 by v l
Thank you to the h&r block office who made the process very easy. My agent took care of everything & I recommend going to h&r block! Thank you!
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February 2024 by Michelle Vallejo
Catherine was very nice and professional.
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February 2024 by Roc Go
It was a peaceful environment nice lady's there
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June 2023 by mehul patel
STAY AWAY!!!! Don’t use this office. Firstly, people here are extremely rude. They said they will mail my documents but did not and the person who had my documents went on vacation. Now when I am calling them they are saying they can’t do anything. This is the worst customer service experience. So, save yourself the trouble and don’t use their services.
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April 2023 by Sofia Castillo
I tried the "Virtual Client" option since I work full time and have an under 1 baby. I was limited free time and thought it was an very convenient way of getting my taxes done. I submitted all my documents on January 31 was didn't get to review and sign my finished taxes until April 10. Extremely poor communication from my tax preparer and I feel like because I wasn't an in-person client, I was put on the back burner. It wasn't until I called to complain several times to the office manager that I was able to sign my taxes. The office manager has to assign my documents to someone else for them to be complete. Add insult to injury, I paid the full price of $350! No itemization on my receipt either. I had to call AGAIN to get an explanation as to why it was so expensive. Never using H&R Block ever again.
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March 2023 by Nayan Suthar
My tax agent at h&r is very professional and knowledgeable. Thank you Catherine Shih.
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April 2022 by Otis Walker
I been doing my taxes at h&r block for the last couple of years and I went inside this location and met some of the rudest women who should have been professional. I needed a copy of my w1040 and they said no we (three ladies) are helping one lady. Then they wanted to over charge me for the service. Told me to go to another location. I know it was because I was a black man.
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April 2022 by Anna Low (iNinjeek)
My person who handled the case was extremely friendly and helpful. Would definitely go here again.
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April 2022 by Lakshmi karthikeyan
Friendly on time appointment and quick service
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February 2022 by David Cummings
We primarily do our taxes with a service out of convenience. H&R Block has been providing good service.
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September 2021 by Mei Lie Chan
The tax preparation did a good job. i am satisfied
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June 2021 by Rick D.
Stay away. Far far away. The tax "pro" I paid for botched my federal taxes. I couldn't get hold of her. I called and found out she is seasonal. I scheduled an in person appointment at this location with Catherine. She called me and was being condescending, telling me I needed to bring in all my paperwork. Wait, I already sent them all my paperwork. What did they do with it? Forget it. You just lost your customer of 10 years. Send Catherine to remedial customer service training.
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June 2021 by j g
Catherine is very professional and extremely helpful. She is always very patient and such a positive person. She explains everything thoroughly and makes sure we understand our returns.
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June 2021 by Mary Pen
I enjoy working with my tax professional.
