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November 2022 by Herb Hulseman
I did a contract with the Home Depot to have a fence built that involved a special order for material (vinyl boards). I thought I would eliminate deuteriation of the material. The contract required me to pay in advance for the project and at the time I trusted that the job would go as planned.The fence contractor arrived and said they would not do the job because there was not two feet of clearance of the fence line required in the contract and left.I immediately called the Home Depot and requested a refund because the contractor would not do the job. I was refunded for the labor portion of the project but was not refunded for the material because it was a special order.I would need to cut down my Oleander bushes to give the fence line two feet of clearance. These Oleander bushes provide privacy and would take too long to regrow, so we decided not to do this.The real problem is the Home Depot contract can be used as a license to steal and is used this way too often.I later found that many fence contracts say they must have two feet of clearance but since they are paid at the completion of the project, they will do the project anyway so that they can get paid.The terms of a Home Depot contract need to be avoided. My biggest error here was entering into a contract with the Home Depot. My advice to anyone is avoid contracts with the Home Depot, find alternatives. Furthermore, I will not convenience shop at the Home Depot in the future.
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May 2022 by Kyle Lee
I never seen a store so empty. Parking space was very large. The checkout process was painless and easy. It's like this store had a fire-sale. Other then every item required an insane amount of assembly. I would go back for just hardware next time.
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April 2022 by Thomas Van Nuland
This is one of the first Home Depot's in the bay area, i have been in there 100's of times, I saw on the news it burned down yesterday, hope everyone is OK.
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April 2022 by J “AR” S
The building caught on fire. Very unfortunate! But I hope they will build back soon and make it better! After all, Home Depot should have all the material needed ready to go for the remodeling, right?
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April 2022 by William Bowden
After shopping for a good hour here I felt the immense pain of Taco Bell trying to leave my system. I had to quickly rush to the nearest restroom inside Home Depot. The moment I hit that toilet seat the rush of hell came spewing out my starfish. Moment later I heard people screaming “Evacuate The Building, OMG, evacuate the building.” I started feeling really self conscious because I thought for a moment that everyone was in fear of the dook-splosion spicing out of my blowhole. When I looked up the roof of the store was ???. I ran out of the stall in a blinding speed, unable to wipe and just buttering my biscuits. Where was the sprinkler system? At least bidet me before roasting me like a chocolate filled pork.
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April 2022 by Steven Lang
I’ve been here several times and it’s always been a great nearby place to quickly grab my hardware needs when smaller stores (Ace, OSH) don’t have what I’m looking for; sadly the store was gutted by a fire today.
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April 2022 by Tawnya Coogan
This location unfortunately had a 5 alarm fire ? on 4-9-22 so it will be closed for awhile very unfortunate circumstances the fire is still smoldering and emergency personnel are on scene still working
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April 2022 by Noreen S.
Went into the store yesterday for a new back door and Brandon was very helping explaining the differences in various doors and safety requirements. He helped us until we made our decision. Nice guy, knew his stuff. Was encouraging to see sales people genuinely wanting to help. Doesn't happen often enough unfortunately.
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April 2022 by Michael P.
I am a regular customer at Home Depot, about 3-5 times a week. For the most part I think they are a great place to shop for my supplies. But, this store on Blossom Hill is absolutely the worst. Rude employees who do not want to assist you with anything and heaven forbid you should actually ask for some assistance from a manager they will just tell you "NO its not anything we can do". What ever happened to a can do attitude. I will drive an extra 5 miles to go to the Capitol store just so I don't have to engage their attitudes. Now in all fairness there are some employees who have been there for a while that are always nice and helpful but that is a small group of the the staff at that store. I cant believe that the regional management isn't more involved with getting this store on tract because it SUCKS. Michael P
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March 2022 by Dave L
Our daughter spotted hanging baskets for my wife. We went to pickup a shelving unit and check out the garden center. We found out that this location's garden center was smaller than the Hillsdale location, about 50-60%.
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March 2022 by Christopher Gibbs
Love, Love, LOVE this store. They have a huge selection of everything. The staff are the best - knows their stuff and also point to the right person for help. I love their holiday decorations - vast variety with right pricing.
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March 2022 by B. C.
Gotta love home depo for all your home improvement needs. Can almost always get what u need.
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February 2022 by Meridth Griffen
My daughter ordered a sliding glass door several months ago. Her ordered was delayed . She called several times to check the status, it was always delayed. Finally they called saying it arrived so my 7.5 months pregnant daughter scheduled the construction workers. Home Depot said they could deliver within 24 hrs. She called to schedule and they said it would be a week before they could deliver. Disappointed again she arranged for someone else to pick up. The construction crew demolished the wall and went to pick up the door. The warehouse manager said "this door has been here for a long time, see the dust! I was wondering why know one picked it up. It was in the warehouse for at least a month! Then they pulled the door out and it had cracks in several places on the frame!Now my pregnant daughter has a hole in her home, it's cold and not safe!They could not give her a delivery date for a new door!Unacceptable!!
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February 2022 by Christina S.
The employees here are either really nice and helpful or the rudest creatures you will ever encounter. There is no in-between. Today some gorgon who works there told my elderly mother who walks with a cane to get out of her way. Completely unacceptable. To the nice employees: Thank you. To the rude employees: What's your problem? Try to act like decent people; it's not that difficult. I do love the garden center here, but it can be a bit pricey so I usually wait for the sales. Good selections of seeds and vegetable seedlings. Generally a good place to shop at for the average person who needs to buy this-or-that for the home or garden.
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January 2022 by June G.
Using TRE to deny our legitimate return is stupid and will affect customer satisfaction and HD's profit! The return was legitimate per Home Depot return policy as we returned them in 10 days after purchase with receipt and the boxes of items were not even opened at return. These items are NOT listed as non-returnable or non-refundable. I bought Aquasana Whole House Water Filtration System from HD online. Since the installation cost is high and it is heavy, my husband returned it and got store credit card linked to his ID. He then moved to a different city for a new job. He used the store credit to buy some items and asked me to return them in order to get a store credit card linked to my ID, so I can use the store credit. Ten days after purchasing, my return with receipt was denied. The store manager tried to override my husband's ID with my ID, it didn't work. My husband went to return them, it was also denied. Now Neither my ID nor my husband's ID works in the Home Depot system! We were told to call TRE and TRE told us to get RAR and mail it with letter to them, it will take 1-2 months. From RAR, TRE states that the decision is made by Home Depot. We hope Home Depot takes the responsibility to talk to TRE to resolve this issue asap. The two denied transaction # 308557100-666-THD and # 308558896-420-THD are the same and were denied for no reason
