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September 2023 by Jonathan Hawkins
Waited over an hour for them to load up the material in my truck
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July 2023 by Timothy M.
Basically chaos in the morning at this location..If you go to will call you will wait forever for a small order..I recommend going to the SF location if you can because they have their sh** together there.. the Santa Clara location not so much. They have big flat bed trucks they are loading that are parked right in front of all the parking spots..they should have those trucks loaded either the day before or before customers start showing up..would make for less chaos. A lot of the workers are nice they just work for a place that could be ran better.
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June 2022 by Juh M.
If I could give this place zero stars I would. Horrible customer service, people judge you by the way you look, and everyone looks like they are forced to work there. You're better off going somewhere else because this ain't the spot alright.
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May 2022 by John D.
White Lies I called Whitecap a few days ago looking for a part, and spoke with one of their salespeople Reynario (Rey) and after some research he was able to locate it and he proceeded to email me the link to the part. After a little haggling, I was able to talk him down in price, and he sent me a cost estimate, which I approved. He then stated the part wasn't in stock at their warehouse but was in stock at their SF warehouse--however, I'd have to pay for the part ahead of time before he can transfer it. I'm a busy guy and really don't feel like making two trips to their North SJ location (one to pay and one to pickup) so I asked if I could call him and pay for it over the phone, and he agreed. After multiple attempts to call him, I was finally able to reach him and proceeded to give him the cc number, and he stated that he'd ring it up and email me the receipt. Well, the receipt never showed up, but I figured it was the end of the day when I reached him, and he'd do it in the a.m. Well, I woke up this morning with a phone call from my CC stating my card had been blocked, and I needed to call them. It turns out there were several attempts of fraudulent purchases (one for several hundred dollars to Angelo Minetti and another for $12 for some other nonsense) that they had blocked. Fortunately, they caught the purchases, and they never went through. Luckily, this is my company CC and not my personal card, so it doesn't affect me too much. But is it a coincidence that the very same day I give this guy my cc that all of a sudden I'm getting fraud on my card? You be the judge, but I'm going with my gut on this. TLDR: Avoid these crooks.
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August 2021 by Alfred S.
I've been purchasing supplies at White cap for at least a decade now I am a commercial contractor general contractor and electrical contractor. This place has pretty much anything you need and the staff is always professional courteous and willing to help. The price is a great.
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August 2021 by Judy S.
Why Is a great place to get all my construction needs Simpson strong ties - masonary drill bits. I have always found the customer service here to be excellent yes you may have to wait in line a bit it is a construction warehouse. That they have it all good prices professional understanding and knowledgeable employees.
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August 2021 by A S.
I've been purchasing supplies at White cap for at least a decade now I am a commercial contractor general contractor and electrical contractor. This place has pretty much anything you need and the staff is always professional courteous and willing to help. The price is a great.
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July 2021 by Alexander G.
Really bad customer service. I went to pick up some materials and one hour after I waited in line and finished paying, they told me that they didn't have enough of the material I payed for. Also the employees barely do anything until you bring up the manager. If you want to buy materials I recommend you go somewhere else. I'd rather go to Home Depot.
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June 2021 by Benjamin Dale
Terrible experience. They were busy, as usual. Asked for help with a product, was told there were 14 of the items that I needed in inventory. Was given a slip to go back to will call, waited for 45 minutes before anyone came up, they were helping other people. Meanwhile I saw two people standing in the back just talking when everybody else is running around trying to find products for the people standing at will call. When it finally came I turn I waited another half hour, literally waited 30 minutes for the person to come back and told me they didn’t have them, well he had one, not fourteen like I was I told and waiting for. Meanwhile the line behind me was building and people were getting impatient. He said sorry for wasting my time, at least there’s that.
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March 2021 by Alfonso Garcia
They have good amount of stock. But when you go to will call they take too long
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December 2020 by Jason Shemasek
Slow at will call even before the pandemic. Good otherwise
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December 2020 by George Ortiz
Great service and personal
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November 2020 by Don Chambers
Short line, long wait
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October 2020 by TealTown 408
Horrible service AVOID AT ALL COST!
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October 2020 by Allen Villacorta
Slow and disorganized
