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January 2024 by Tan D.
Snooty sales people, they act like they own the place. Very cold and unfriendly, they look down on people. They'll only be nice to you when you tell them you're ready to pay. LV has better customer service. No wonder Gucci is not doing as well. I like Gucci products but not the sales people. Just because I don't come bedecked with expensive things doesn't mean I can't afford them, I bet my wallet is fatter than yours.
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January 2024 by ziet sky
Please read the review first before come to the store and don't come and post the review
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January 2024 by SX
A staff gave us bitter face whole time with Very very bad attitude
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December 2023 by Ly T.
Horrible customer service... We wanted to bring a pair of shoes i received as gift for possible exchange ( we called before coming to the store and the girl said just to bring it in and see what we could do/ or maybe repair) When we came in, a skinny gentleman helped us and was really rude. Told us that he couldn't do anything since it was purchased over 14 days. He could've been more nice and polite about it. I never seen a rude guy like him especially in a high end store like this. He shouldn't be working there, he belongs in the flea market.
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November 2023 by omar perea
Fast and amazing service ??
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October 2023 by bluerOcks m.
I'm very picky, and not a generous grader. I don't write many reviews. But I think both Chelsea, and Victoria totally deserve it, and have earned it. I ordered a pair of Gucci loafers through the website, for pick up in store. The size wasn't quite right and I was chasing a tight date for an event. Chelsea made sure that the replacement was delivered on time and keeping me updated through out the process. Even texted me on an off day to make sure I was aware of when the replacement was coming in. When I got to the store a second time, Victoria made sure that I tried in on, had me even try a size smaller to ensure that what I got was indeed the "perfect fit". I'd like to thank both these ladies for going above and beyond. I could see how these folks went above and beyond to ensure 110% customer satisfaction. Job well done Chelsea & Victoria! Great hires @Gucci.
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October 2023 by H K.
Had a very pleasant experience conducting a couple of transactions with our SA Travis. He was friendly, accommodating, funny, and patient. (The security guard was welcoming as well.) My husband and I are happy with our purchases and the service we received.
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October 2023 by Rainbow Gold
I had a Great First Experience visiting Westfield Gucci. My Father purchased a Gucci Wallet. My Mother purchased a Gucci Bag & Wallet as well. This is the biggest Gucci Store I have Visited with a Wide Variety of Items. I highly recommend this place to Gucci Lovers. Thank you and God Bless Santa Clara!
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October 2023 by Lijuan Yan
I had a disappointing experience with this store. Their 14-day exchange policy is incredibly strict, and they showed no flexibility when I wanted to return or exchange a pair of sunglasses. The design of the sunglasses was flawed; the excessively wide side frame obstructed my vision, making it unsafe for driving. Despite this clear design flaw, they refused to accommodate my return request just because I missed their tight deadline. As a long-time fan of Gucci, it's disheartening to say they've just lost a loyal customer due to this poor customer service experience.
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October 2023 by Claire Y.
I had a disappointing experience with this store. Their 14-day exchange policy is incredibly strict, and they showed no flexibility when I wanted to return or exchange a pair of sunglasses. The design of the sunglasses was flawed; the excessively wide side frame obstructed my vision, making it unsafe for driving. Despite this clear design flaw, they refused to accommodate my return request just because I missed their tight deadline. As a long-time fan of the brand, it's disheartening to say they've just lost a loyal customer due to this poor customer service experience.
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September 2023 by sachin irukula
If you want to make any changes they will ruin it and won’t take it back. We asked to punch an extra hole into our belt they made one massive hole which is too loose. Service is poor and not worth your money.
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July 2023 by Zhenqi Wang
Terrible experience. I am here to pick up my order, not shopping, they won’t allow me in and have me wait at the entrance. While it’s basically empty in the store. How hard is it to simply get me my order?!
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June 2023 by Evelyn k.
Great service wanted to get belt but maybe next time . Staff is very helpful will come back to get belt
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May 2023 by Tatiana Maskaron
What kind of luxury experience is this when you have to wait 30 min to get into the store? Before you tell me that you don’t have enough people, shouldn’t you staff up for a major holiday??? Terrible. Why wouldn’t I just order stuff online??
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May 2023 by Ryan T.
Great experience with this store! The sale associates are all very sweet and understanding and they are accommodating. They have great product knowledge and will provide the best service for their customers. Thank you Juan, Jennifer, and Laura for helping me! Definitely check out this Gucci location because it's a great store with a great team! Thanks everyone who helped me.
