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February 2024 by Luam T.
I've enjoyed working with Henderson throughout the years and have had a positive experience with Gooder. They have great value for top of the line products. I have not had to return a product once it was in my position so I cannot relate to some other reviews. Their staff are very helpful and I'll continue to frequent this business and I would definitely recommend them
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February 2024 by Alex W.
We worked with Ava and Henderson to come up with these closets from scratch and we love the result. They were great to work with. They were very patient and accommodating throughout the whole process. Would recommend them to everyone.
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January 2024 by Xiaolong Jiang
Service was good before the sales. but then quickly went bad after the sales. It seems not possible to return items if you don't need anymore. Sales just ignore the ask and won't care. If return won't work, please communicate clearly instead of ignoring the ask. Also there is a lot of drama for the refund. Overall, the services after sales are bad and items are also expensive. I also feel they are not organized. There were mistakes here and there after pick up. Items are just missing or wrong. My sale person is Ava Jin.
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December 2023 by Xiaolong J.
Service was good before the sales. but then quickly went bad after the sales. It seems not possible to return items if you don't need anymore. Sales just ignore the ask and won't care. If return won't work, please communicate clearly instead of ignoring the ask. Also there is a lot of drama for the refund. Overall, the services after sales are bad and items are also expensive. I also feel they are not organized. There were mistakes here and there after pick up. Items are just missing or wrong. My sale person is Ava Jin.
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September 2023 by Clarissa Choy
Ning is the perfect plumbing supply store sales person. She gives outstanding advice about the products she has to offer. The best customer service that I have ever had! She is also extremely responsive. She contacts u immediately. And the prices there r unbelievable- u can’t beat their prices. She supplied me with my master bath shower and bath supplies, including a great Toto toilet and washlet. We remodeled my daughters bathroom and again used Ning. When Ning was out of town, her colleague responded to any questions I had. Goodner is outstanding. Use them, u will not be sorry! Love dealing with Ning. Outstanding customer service and always a smile on her face! Can’t tell u how much I appreciate her! Great deal/ great service. I would give her 10Stars!!!
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April 2023 by Thuy Lan Nguyen
We have used Gooder twice, one in 2020 and one in 2023, for our home remodeling. We bought their custom cabinets and bathroom fixtures. We like the quality of the cabinets and their customer service is good, their responses are fast, prices are competitive, and if something is wrong, they'll try to correct it. We highly recommend Gooder.
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April 2023 by Emmet C.
Ning is the perfect advisor if u r looking for any bath related product. I went in there not knowing a thing about what I want. She helped me pick up the best grohe plumping products- and a grohe bath filler and a Toto toilet and washlet. When I needed an inexpensive toilet for my daughters bath, she identified a 300.00 Toto! My daughter also decided to purchase all of her plumbing from Ning. We r so happy. Ning is responsive and friendly. I r always greeted with a smile. And what great prices!
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February 2023 by Aeril X.
Very helpful team. I got all my restroom parts here. They have the best discount on Newport brasss and DXV. and everyone is responsive and responsible. Highly recommend. I've been to different plumbing places by far they are the best.
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October 2022 by J S (AR)
If I can give 6 stars, I would.I have been doing remodeling and getting help from Gooder since ~Spring 2021, with mostly Ava Jin. Richard also offered quite some help, once for finding the drain pipe for the bathtub of a specific brand, the other time is vanity! Throughout my working relationship with Gooder, I became more and more dependent on Gooder has shown to become very capable and reliable service and consultancy! So far, I have bought most of my bathroom's plumbing related hardware ( faucets, drain pipe, toilets, vanity, sink, bathroom accessories, etc..). Thank you!
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October 2022 by Neel S.
It was a chance find while I was looking into a dealer for our remodel project & Hafele lighting. It turned out to be much more than that and I ended up ordering all our fixtures & faucets, including Hansgrohe shower & kitchen systems, smart bidets systems of Toto, custom shower glass doors, custom vanities, hardwood floor-Vellichor and more. Guys at Gooder are extremely knowledgable at what they sell and prompt in response as well as flexible in helping you out should there be an issue with your orders, materials, timeline & schedule. I have been dealing there with Richard and he's an awesome person to work with. I know that whatever I need, he will be there to help with right advise, will quote at a great price, and ensure the follows up and timely delivery. I have since sent a few friends & families there for their needs and none have come back disappointed. Highly recommended!
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October 2022 by Frank T.
We had great experience purchasing products from Gooders for the remodeling of our bathrooms. We went to the store on Saturday in September, the store was packed with customers with all staff occupied. So we browsed the products on the display by ourselves for a while. Luckily, the general manager, Henderson, noticed us and offered to help us. Henderson knows the TOTO product line very well, and offered great discount to us, we placed the bulk of our orders on the same date. When I returned a week later to finalize the selections of the remaining items, Claire was there to help. She spent a lot time checking on-line to help me find a particular type of faucets that we would like to put into one of the bathrooms. Both Henderson and Claire offered 5 star service that we are really impressed.
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July 2022 by Vivian J.
Great products for my new bathroom! I'm pleased with my plumbing items, toilet, modern vanity lighting and linen cabinet. Richard helped with my order despite getting sick right after we had met. He has great recommendations and helped me to pick out good items for our new bathroom. He worked with me via email to get my items ordered for my bathroom remodel. I ordered a Toto toilet that is beautiful with no rim on the bottom. I got 2 new Grohe faucets, shower rain head, hands free shower, and linear drain. I also got 2 nice modern vanity lights that I love and just made the vanity with LED lights. I later ordered a linen bathroom closet that I love with tons of storage. All arrived on time except the vanity lights but it worked out since we were still waiting for the shower doors to arrive. My contractor recommended him to me. It was also nice since my contractor was able to pick up all the items and bring them to the job as well. The prices were reasonable and it was nice to do via email and order online. I love my new bathroom!
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June 2022 by Fred T.
We are hunting for some new fixtures for our Eichler. Thus it takes alot of time poking about different Kitchen and Bath centers to find something that works in our quirky Mid Century modern. This place was just okay. The staff to be fair was busy so we were left alone to wander. There was a general sense of disorganization to the place as well. That being said, they did have a decent amount of stuff out and easy parking.
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May 2022 by Clarissa C.
I'm very pleased with all my plumbing supplies order. Ning is excellent and provided great advice for a grohe shower system, bath Filler and Toto toilet. I've ordered and paid for all products in full in April and now waiting for delivery. Just emailed them to request status of the items. They also agreed to Hold the items for me since I probably will not be able to get a contractor on-site until November. I found this plumbing company while shopping at Porcelanosa. Great find. Ning was very efficient- response was immediate with estimate.
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April 2022 by Mic C.
Run and don't buy here! First they lured you into signing with them by saying the turn around time is 8 weeks while the fact is 8 months. Kitchen cabinets don't even have shelves inside, fillers are not properly given, and picture can say much more than words. 1.After merely 2 months of usage, the cabinet is cracked out due to their countertop's short length plus the low quality of their cabinet. 500 dollar ikea stands better than this 2k vanity. 2. Water never drain
