-
July 2024 by Jeffrey Yang
The sales associate was extremely rude. He spoke to us in an obviously condescending tone and stared at us with a look of disgust on his face during our entire time in the store. His behavior made us feel very uncomfortable and unwelcome. I would strongly suggest avoiding this location. This happened perhaps one or two months ago, and the lingering foul taste from the experience remains bothersome enough that I am compelled to write this review now. Racist and/or other discriminatory overtones were detected.
-
April 2024 by brian picard
They have the most amazing hiking pants. Employees are super awesome. Lifetime warranty for repairs to your purchase from there. Hard to beat that.
-
November 2023 by Dr. Manuel Kuehner
Nice small shop with similar prices as online.
-
October 2023 by alex carter
I'm very impressed. They have jackets and shirts and pants and even some shoes but mainly bag, bags, and more bags. They have a wall full of Kanken bags in every color, it looks like a giant watercolor palette.I picked out the bag I wanted, the Raven 28, in a few minutes and then looked at all the other little bags they have - they have a lot!Prices are .... well I'd say it's Santana Row but the prices are the same as they are online. And Fjallraven is "buy it for life" stuff.Service was tip-top and the people working there were very pleasant. I'd give them 6 stars if I could.
-
October 2023 by Luigi B.
The vibe is destination boutique for Fjallraven on Santana Row. Malia and Adriana warmly greeted me. The selection was exquisite! Had to leave with a couple G1000 and a backpack that doubled as a stool for the field! Malia and Ariana were sooooo super helpful! Would buy everything again! Woohoo!
-
September 2023 by Maggie W.
Small store front in the Santana row but I love the stuff that they offer! Huge fan of their backpacks and hip packs. Also love that if you order online that you can always pick up in store.
-
September 2023 by Mars Doria
I have 2 favorite outdoor gear brands and Fjällräven is one of them. I have taken their vidda pro trousers through 14 days of trekking in the Annapurna circuit and Everest base camp. After a few years of use it still looks like new and I expect them to last me a lifetime. I can't wait to use them on other trails and mountains.Customer service in this location is also great. The staff members also spent time outdoors and I had a great conversation with their adventures in the wild.I'm not sure how often I'll be back in this store considering how their gear is built to last in tough environments but I will probably be back if my trousers and eco-shell jackets need repair.
-
September 2023 by Katarina C.
Very chill, helpful, friendly staff. We found a lot of nice items
-
July 2023 by Yolly Liu
nice clean store. staff is nice. good selection
-
May 2023 by Jeremy H.
I needed good quality, low-profile hiking shoes that were monochromatic (all black). This was a very specific item that Fjällräven carried. I was so impressed with the experience that I have to give 5 stars. Service I was helped by Devin whom I believe is the store manager at Santana Row. Devin was great! This store is like a high end REI with lots of quality outdoor apparel. And Devin was super helpful and not pushy at all. The shoes I bought ended up not working out for my wide feet after trying them out periodically indoors. They accepted my return a week after my purchase. Ambiance Yes, this apparel store has a great ambiance. You get the feeling you're in a store larger than it actually is because they make the most of the space with neat, outdoorsy decorations and photography. All in all, I will be back for some other hiking items.
-
March 2023 by Nancy C
Really attentive and friendly service.
-
March 2023 by Winston C.
I purchased a Fjallraven28 backpack back in 2016 and just took it in to Fjallraven San Jose for zipper repair. My issue was that the string holding the zipper loosened which prevented any zipping/unzipping. I first submitted an online customer service request for repair since it falls under their lifetime warranty. I recieved an email explaining a 14 business day review process. Surprised by the amount of days, I just went into this store and explained my situation. The workers accepted my request and explained the process. All free of charge. My backpack was sent to SF since that's where the repairs happen. I was informed it can take up 2 weeks depending on the queue. I had the option to have my backpack sent to this store or my home. I recieved a FedEx tracking information the day I dropped off my backpack. Within 14 days, I received my backpack fully repaired. This was actually my second time going in for a repair. First time was in 2021 for the same backpack and same zipper issue. Both experience and interaction with this store has been positive. Friendly and respectful staff. Highly recommended.
-
December 2022 by Kimbria F.
Thanks to Adriana, Kii, and Devin for their fantastic customer service during my first visit to Fjallraven. I had stopped in because the window advertisement mentioned Fjallraven carrying a variety of warm-warmer-warmest jackets. Of course, with my bony self, I needed THE WARMEST. Adriana, Kii, and Devin listened to my needs and offered some options that they felt would best suit my needs. I ended up purchasing the Abisko Trail Fleece :).
-
November 2022 by Steven Paul
Fjallraven's styling is old, boxy, itchy and gigantic. But that won't stop Santana Row goers from trying to look like they fit in with the latest trends.
-
October 2022 by vannie
My experience at this specific store was amazing! Employees were considerate and friendly! Specifically there was an associate name of Peter M.He was nice and friendly to all customers that walked it! I definitely had the best experience at this store. I hope the business continues to grows and for those who is considering to shop at Kanken, check out the location at San Jose on Santana Row!!
