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January 2024 by Olga Stavinskaya
Great and efficient service. Tech came by during the time promised. Was professional and helped solve our alignment issue. He also recommended some things for us to do to avoid wear and tear.
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January 2024 by Andrew Nugent
On time, reasonably priced and knowlegable. Very clean and neat installation. Took away the old door and left the garage in better shape then when they arrived. Very highly reccomended.
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January 2024 by Oksana Gearheard
The most prompt and amazing service I’ve ever had. I called them on Tuesday at 3, technician came to my home the same day an hour later and arranged to come back to do the job the next day. He showed up on time, worked fast and I can not tell you how happy I am with the service. My garage door opens smoothly and quietly, I’ve got a new opener installed with all the bells and whistles.Very reasonably priced!technician Tuan was very polite and professional!I’ll be using this company for all my real estate clients in the future!Thank you!
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November 2023 by Kenny Kim
Tuan did a great job!
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October 2023 by Hi Tech Steamer (Hi Tech Steamer)
Excellent customer service
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July 2023 by Jr W.
Replaced an old wood garage door with a new Amarr garage door. Tuan was very responsive to phone calls, came out within a few days to see old door and provide a quote. I recommend doing your homework on what door, style, color and window (optional) style you want so you can discuss when they arrive. We are very happy with the new door and motor. The whole process was very easy! Highly recommend!
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June 2023 by Pinakin V.
Dishonest. The guy who cam kicked the sensors out of Alignment and tried to trick me in to replacing the whole system.
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June 2023 by koh Kay Yew
Professional and courteous. Removed all debris and old door and related. Competitively priced with value for money.
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June 2023 by Jeff S.
On time service, gave quotes before work, and reasonable rates. Please with responsiveness and work.
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May 2023 by Taiping W.
Great service Referee by friends multiple timeSolved my garage door issue in one hourNot pushing to buy more
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May 2023 by Paul Nguyen (Dukie Travels)
Amazing service. My garage door spring broke. They sent a technician out the next day. They said 9 am. He arrived 5 mins early. I had plans for 11am so needed the repair to be done before then. He finished the work in 32 mins. Amazing. Highly recommend.
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May 2023 by Javrya M.
My 20 year old garge door opener was starting to have issues and I was looking to replace it. Manny came out the same day as my call to look at the opener. He made a recommendation to use a chain drive opener because I have a heavy garage door. He came out the following morning and installed the new garage opener in a few hours. Very pleased with the customer service provided.
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May 2023 by K L.
Hi Khoi,We need you to see our job through to completion. It's going on 7 months since the installation of our factory-defective garage door panels by Elegant Garage Doors. We NOTIFIED YOU IMMEDIATELY after our new garage door installation in November 2022 of these factory-defective panels and you still haven't resolved this to completion.You need to HONOR WARRANTY to replace the dented and the factory-defective scratches found on the four panels on my newly-installed garage door. We left you many voicemail messages but your voicemail box is full and most times we cannot leave messages. And, the email address where we made our initial purchase is no longer working and came back as Failure to Deliver Email so we had to involve Jeff Heidrick (manufacturer of Elegant Garage Doors). In January 26, 2023 email, you corresponded with Jeff Heidrick and us that the four factory-defective panels were going to get replaced. Your exact email response to all of us to honor warranty said this......"Jeff, please send the sections and make sure I don't get charge and I shouldn't Be charged with the section with a dent . Before you ship them please take photos on your side before you wrap them in cardboard ." With that January 26, 2023 confirmation email correspondence between Jeff Heidrick and us to replace all four factory-defective panels, we have been patiently waiting for the replacement panels. Jeff Heidrick (562) 458-3904, Vice President, who is in charge of all Elegant Garage Door sales said he just needs you to call him to claim warranty coverage. We spoke with Jeff directly and Jeff has been cc'd on all our email correspondences with photos. Jeff promised to replace all factory-defective panels at no charge to you since this is covered under warranty. Jeff promised to honor warranty on our new garage door so we need you to do YOUR part. We even called the office of Avi Lavian (818) 764-3366, the owner and CEO of Elegant Garage Doors. He should care about his business and end users like us. However, Avi Lavian's assistant, Ann, refused to connect us with Avi Lavian.This is easily solved. You and Jeff Heidrick need to take responsibility for the factory-defective panels and HONOR YOUR WARRANTY to replace the four factory-defective panels as confirmed on January 26, 2023 email correspondence between you, Jeff Heidrick and us. Happy to give more stars once everything is completed.
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February 2023 by Rebecca M.
We had a 23 year old garage door opener that stopped working correctly after our garage suffered a huge flood, and since I had used 5 Star Garage to replace the very large spring for our garage door and then a tune up many years before, I decided to call them since they were great to work with in the past. Just like the other times, they were quick to respond to my call, and I got an appointment for the very next morning! Tuan arrived, we talked about my concerns, and given that we open and close our garage door about 10+ times each day, I was surprised it had lasted as long as it did! A garage door opener's life span depends on factors like having the right size motor for the weight of the door, keeping everything properly maintained, and how much you use it. The springs that work with them have a lifecycle of about 10,000 cycles. Their life is not measured in years, it's measured in cycles, so depending on how much you use your door opener, it and the spring may last a longer or shorter amount of time. I was ready to put our OLD garage door opener out to pasture, and the new openers have so many more features like MyQ, wireless keypads, LEDs, etc., so Thuan recommended a Liftmaster, and I could get all the bells and whistles I needed. He could even take out our old and put in the new one the next day! You will never know what you are missing until you get a new, modern and supremely quiet garage door opener with more features than I have time to list here. Thuan was fantastic, and just to get it done the day he said it would be done, he worked straight through dinner time so we could finally put our cars back in it. LOVE it! Thuan is very focused, and I understand he's on a tight schedule, so I can see why he may seem unfriendly, but I've had the opposite experience and liked him and the work he did. The ONLY CON to all the pros is now that our garage door opener is so quiet, I no longer can hear when my husband's car pulls in which makes it hard to surprise him on special occasions :D
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February 2023 by Paul robles
Great service, Manuel was a real professional and the repair was perfect thanks
