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November 2022 by SJ Zookeeper
Terribly bad customer service, period. I had to shop at this store for my daughter’s dance wear but will never go back again.
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October 2022 by Ajavinder kaur
They definitely need to improve there customer service horrible experience
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September 2022 by Lena A.
Came in today and the owner who I assume since I always see there has an attitude, and is simply rude, she always gives looks she needs to work on her customer service! I shopped here multiple times the service is so bad the cashier just looks at you, dosent even say thank you acknowledge when your checking out. The store has cute clothes but the service here is terrible and they just stare at you. Work on it
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June 2022 by Jovana P.
Went in and the young girl at the register was rude! And just ghetto... Must have been about 17 to 18 years old. She legit wanted to fight me since I told her boss to fire her for being rude lol while I was talking to her boss she kept making comments on the side and laughing lol which I found it funny too how these hoodlums get jobs. LOL
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November 2021 by Destiny P.
customer service is so rude! i came to the tropicana one and they gave me a hard time returning a ripped shirt that i couldn't even wear! and the boss! was extremely rude and wouldn't exchange it till i told her that on the receipt it says 60 days! she told me it's common sense to come in earlier!?!??! lol excuse me i almost got disrespectful but i demanded my exchange and left there with it! never again giving them my money!
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August 2021 by Sabina Adhikari
I have one star for choices of clothing they offer. Costumer service was terrible. And I didn’t like the fact they don’t offer refund. There fitting room was closed I couldn’t try any clothes so Went there next day to exchange pant I bought from them they didn’t had my size still they were refusing to refund. They were saying Instead get something else.I have never seen any store they won’t do refund, that’s strange
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April 2021 by Surabhi I.
I wish I could rate higher, but poor customer service. They did not even let me buy clothes and told me to put some back. Poor business skills. I was shopping for my new job and found they had a good selection of cardigans, blouses, and blazers. Right now with the pandemic unfortunately fitting rooms are closed, very understandable. I'm not reviewing them based on that. I was asking the lady who was working what would be a better fit - a small or a medium - it was unclear to her as I was wearing a sweater, so I decided to buy both. She refused and wouldn't let me buy both sizes as "other customers cannot buy it if you take both". What's the point? If I buy both sizes, aren't I giving you business? It makes no sense to me that I was denied here, I wonder if it was discrimination...
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February 2021 by Denise H.
I have slightly "larger" proportions for an Asian gal. My work friend told me about this place and said it's like a Forever 21, only better quality and lower price. Really surprised at the selection of clothes. Didn't have a lot of time to try on a lot of stuff so only picked up a cardigan and pants. Sales girl also said they just opened another store at the Northridge Mall in Salinas. Maybe will stop by on my way to Monterey this summer.
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December 2020 by Liana Mukhanova
Poor quality of clothes. The worst customer service. Thin materials.Not recommended.
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December 2020 by M M.
Really poor customer experience. You are not able to return money to your credit card or get cash refund. So if buy an item and at home you realized that you don't want it, you won't be able to get your money back even though you never worn it and all tags are in place. When you would want return it for cach or credit refund, staff will look at you like you are a "studip" customer that did not read return policies. DON'T GO OR BUY ANYTHING THERE, otherwise you will get some such headache!!!
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December 2020 by Liana M.
Poor quality of clothes.The worst customer service.Thin materials. Not Recommended!!! Don't waste time to shop here. Not satisfied.
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August 2020 by L W.
I love this store. I think most of my clothes are from here. I think the mall may have shut down again! I hope they open back up. Returns are for store credit only.
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February 2020 by Soo K.
They have pretty clothes that are reasonably priced. I always find something that I like. However, they don't refund the money, but allow exchange or give store credit. I wish they have more clothes for older women age 30s and 40s.
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August 2019 by Amber Burrell
I'd give it zero stars if i could. Prices went up so high for cheap clothes. They never want to help you. Girls just sit at the register talking about their personal lives that shouldn't be talked about in front of customers. They don't even stop talking while their ringing up customers. They had a clearance price on a tag and refused to price match it. Wasn't even the $1 difference that it was a big deal. Just that its the LAW to give the customer a price the STORE clearly marked incorrectly. I used to shop here alot. I won't in the future.
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August 2019 by Grand Diva
Hidden treasures to be discovered. Cute, affordable, stylish clothing & jewelry & other accessories.