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February 2024 by Roger L.
I usually love DSG but my recent experience this week both in-store and online has left me pretty disappointed. First, I purchased baseball pants online for pickup at the store (also using my $20 rewards) but my son informed I got the wrong size. We went to the store to pick out the correct size (same exact pants, same color just a size smaller). I went to pick up the online order to conduct an exchange but was told they cannot do a straight exchange for online orders. They proceeded to cancel my online order and told me I had to do a separate purchase of the replacement pants. Normally this is fine but I was also told they could not use the rewards certificate as that was used on the online order and will get credited back in a few business days. They admitted this is just a hassle with online ordering and they have no control over it. So I ended basically losing my rewards certificate as I do not anticipate any future purchases at this time and they expire within a month. Next, I had ordered shoes for our son online which had to get shipped as they were not available locally. It took a while for them to arrive and when they did we opened the box to discover that DSG left the Sensormatic tag on the shoe (see photo). So our son cannot wear the shoes until we find time to go to a store to see if they can remove the security tag. Whoever is working at the DSG store shipping these shoes out must really hate their job. These events happened within a day together so my feeling about DSG is not so great and I think once service deteriorates, it signals the start of a downfall, especially for brick and mortar stores.
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February 2024 by Jake S.
I've been in this DICKS on 3 separate occasions looking for gym shoes. And every time I try to ask an associate for a size I am either ignored or forgotten about. That department of the store seems the least busy so I never saw the reason for the lack of help.
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January 2024 by Norah M.
I went with my dad to get a nice, quality bike for school since my old one became faulty. Since getting the bike, I've been able to ride all over campus with ease thanks to Robert! He helped us select a good bike, gave me lots of tips, and he is very attentive to detail! Very thankful.
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January 2024 by Esteban Rodriguez
Purchase your goods at Bass Pro shop on Almaden expressway, they can’t accept returns regardless if you show them your phone account with the online order. Cashiers are clueless and try to push in-store credit instead of cashback!
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January 2024 by Jesus A.
Came to buy my daughters new Bike and Robert was truly amazing. Excellent customer service. We will definitely be back to purchase our future bikes here.
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December 2023 by Yaz M
??♾️
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November 2023 by James Lane
Do not buy hoka shoes here. The retailer will not provide the same return policy.
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August 2023 by Denna g
Yesterday we brought Nishiki bike for my daughter. Robert helped us for assembling I appreciate his friendly approach the way interact with us and our kids.
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July 2023 by Sai
We went here to get a bike and we met Robert who worked there at the bike section. He was one of the nicest person I ever met. He made sure that we had no doubts, the bike was ready to go, explained everything about the bike, and his energy was awesome.
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July 2023 by ruben carrasco
Wanna Thank Robert for the Great Service and Expertise. Great Guy and Very Professional.??
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July 2023 by Martin Reinders
Everything you need sports related in one place! Prices are not bad!
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May 2023 by Mark Sanchez
Large selection of merchandise. Excellent staff, very helpful. The kids and I found everything we were looking for.
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April 2023 by Cristina Juarez
The second I walked into the store they profiled me and mean someone seriously followed me every single place I went it was absurd something has to be done about store treating u this way especially when I never stole anything from them
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March 2023 by Alexander Moreno
I went there looking for hiking shoes. I didn't have much luck as the only thing close was a pair of running style shoes that also doubled as light duty hiking shoes.The attendant that I spoke with in the shoe department was very polite.
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January 2023 by Michael C.
Terrible customer service, sold us a bad treadmill with a known recall then we reached out to them and they never granted any kind of exchange or compensation. Also we're extremely rude about the entire experience as well, never supporting them OR HORIZON treadmills ever again.
