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February 2024 by Kanchan J.
We are very happy with our European kitchen cabinets done by Demetra. Sneha from sales worked with us patiently and the owner gave us valuable and creative recommendations to create more storage space in our kitchen. We appreciate the beauty, the quality, and the load capacity of our cabinets, not to forget the reliability of provided on time delivery!
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November 2023 by Bennett Charles
Great value for the dollar, if you are looking for 1-2 steps above the cheapest grades. I used Demetra for bathroom cabinets in 2022, then later when it came time for a kitchen remodel, I switched to Ronbow. I regret that, I should have stayed with Demetra - their assembly quality is better, there were zero mistakes, and their customer service and communications (on the part of all staff, from sales/design to post-sale service) was significantly better. And the pricing is comparable, although at the lower price levels Demetra had more options.
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October 2023 by Joanna Z.
We purchased a set of showroom display they want to replace. The sales person was very nice. They gave us the small parts for free. We had a very good deal. Check it out their showroom first if you need.
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September 2023 by S V.
We placed an order on August 10th, and the sales representative said that the delivery time is usually 6-8 weeks, but they could expedite it to 6 weeks. However, I received an email from production saying that the delivery time is 10 weeks. I have been trying to reach customer service, but they are not answering my calls. Our project is getting delayed because of this, and I also emailed Zoe, but no response. I would really appreciate it if you could expedite and deliver the order sooner. Thank you!
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September 2023 by Neetika Gupta
Their cabinet is absolutely garbage, very poor quality and extremely terrible customer service. Don’t worth the money you pay, please stay away.
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August 2023 by Ping W.
I recently had the pleasure of working with Demetra Cabinetry for a custom cabinet project, and I am absolutely thrilled with the results! From start to finish, the experience was top-notch and truly exceeded my expectations. But it's not just about the cabinets - the service provided by Demetra Cabinetry is equally exceptional. I am especially thankful for Fan Wang, their employees, who took my initial kitchen design and transformed it into a reality. From the initial consultation, where they patiently listened to my ideas and offered valuable insights, to the regular updates throughout the project, the team's professionalism and communication skills shone brightly. They ensured that I was involved in the decision-making process every step of the way, making me feel like a valued partner in bringing my vision to life. Moreover, the project was completed within the agreed-upon timeframe, a true reflection of their unwavering dedication to fulfilling their commitments. Thank you for your support Maxie and Brian!! It's not often that you come across a business that excels in both craftsmanship and customer service, but Demetra Cabinetry truly stands out. If you're looking for custom cabinets that are a perfect blend of functionality and artistry, backed by a team that genuinely cares about your satisfaction, look no further. I wholeheartedly recommend Demetra Cabinetry for anyone seeking exceptional cabinetry and an unforgettable experience. Thank you for turning my vision into a reality Demetra!
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June 2023 by naho K
Never received any proposals. I got an email from the sales lady said she is working on my project a month ago.
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February 2023 by Chris Branstetter
I cannot speak highly enough of their commitment to quality, both in terms of materials and workmanship.The team was incredibly knowledgeable and helped me choose the perfect materials for my cabinets, ensuring they would not only look beautiful but also withstand the test of time. The attention to detail in the craftsmanship was evident in every aspect of the cabinets, from the smooth and seamless finishes to the precise and sturdy joinery.Not only were the results stunning, but the team also exceeded my expectations in terms of service. They were always available to answer my questions, offer suggestions, and provide updates on the project. The pricing was very reasonable and offered great value for the level of quality and service provided.Overall, I highly recommend Demetra to anyone looking for a custom cabinetry solution. They truly embody the ideal of quality, service, and affordability, and I will not hesitate to use them again if I ever need cabinet again in the future.Service: Cabinet installation
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February 2023 by JimmyJames E.
My 3 star review is the average between 5 star quality cabinets and 1 star customer service. It was not clear to us, although perhaps it should have been, that the vanities do not come assembled. Reccognize that you either need a contractor to install your cabinets or a tablesaw and the skill to cut and assemble your cabinets. 1 star Customer Service - Demetra required full payment before ordering our vanity facings. Ok, no problem. After finalizing the dimensions of the vanity, we replied to the request to confirm our order with an email. After the five week turnaround time for the order, we called to see if the vanity would be ready for pick up on time. We were told we had not confirmed, so they had not ordered the vanity. The blame for the error was thrown totally on us. We checked our email and YES we had confirmed. Shame on us for not double checking, but if a company already has your money and is awaiting a final confirmation, even a mediocre company would check back if they had not heard from you in a short period of time and they would most certainly not with attitude blame the customer for the delay. IF YOU CONFIRM AN ORDER WITH DEMETRA, BE SURE YOU GET A REPLY THAT YOUR CONFIRMATION WAS RECEIVED. Our order was then available for pickup in three weeks, but the pulls (handles) we ordered were not there. They had forgotten to order them. I give them an A on quality and an F on customer service.
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December 2022 by Rein D.
Demetra's cabinet quality is one of the best around here in the Bay Area. Kevin, MT and Sneha helped us through the design and answered all the questions. Their timeline for delivery is very reasonable. Premium quality, well design cabinets at fair price. Very knowledgeable and helpful staff. Very willing and helpful factory people as well.
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November 2022 by Ryan Summe
The designers are hit or miss (we started with a great one, then she left and we were assigned another one who did not provide much in terms of advice). The service was great though - I had issues with a few pieces and they kept in touch with me until it was replaced at their cost.Services: Custom cabinet design & installation
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November 2022 by Jon Do
Friendly staffs, great quality cabinets.
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November 2022 by Jon D.
Nice showroom. Great quality cabinets. Great Staff. Acknowledge us right away even though they were busy.
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September 2022 by Jeanie C.
This is always the place we go to for cabinets, we have been using them since 2013, and they are always so reliable. Kevin who has been helping us all this year give us excellent support and ideas, we would highly recommend this store to any friends who are looking into renovate their home.
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September 2022 by Tofaerieland Z.
It has been more than twenty days after reaching out to the support team regarding one defective door we had. After back and forth more than 12 emails with multiple video and pictures provided per their request since Sept. 9, we are still waiting for solution as of today, Sept. 29. We are so confused why to have the technician "on-site" (per email) would be the key to solve the problem after all the information provided and 2 years of pandemic. Or do you mean to come to our house? In fact, we already had terrible experiences during the design and purchase process at very beginning, but due to our limited window of time and the particular size of the double oven cabinet we were looking for, we still put our trust in their hands. Unfortunately, it was a nightmare to deal with the sales, Shirley, and her manager, Mengting (MT) Chen. During the whole process even after we received the products, it was a very unpleasant and annoying experience until Ulises stepped in in the mid of July. We had been with the sales with the great patience since we noticed that she was a newly hired part-time, but her manager was a total failure to perform her job and responsibility in term of review and approve the poor paperwork that her staff had done. She did not know how to pay respect to the customers either. Basically, she told us all kind of %$%^ excuses to cover herself and her staff's mistakes and treat us like idiots, some are listed below: 1. After we signed initial contract and paid 50% of down payment, we were told the products we picked from their showroom were already discontinued. -What a joke. 2. After we provided all the appliances model numbers and sizes, plus video and pictures, they still wanted to be on-site for the measurement. During the visit, manager told us it was their courtesy to be on-site and we would still need to confirm all the size of the cabinet with our contractor - Seriously, after 50% down payment, multiple revisions, and already confirmed with our contractor, who know your products the best? 3. After we pushed them to finalize the contract before the sales was on vacation, we got a call and were told the back of the panel color is still pending. We reviewed and signed the final contract at midnight. Later, we found it still contains mistakes, e.g. the 24 inch cabinet was shown as 30 inch on other page., a lot of the reference numbers were no shown - What a shame! 4. After we received the cabinets and reported the dented panel and bubble we found to the sales and manager, the sales totally ignored our message. And again, the manager, MT, was so bureaucracy and rude, kept pulling the image of the contract with our signatures and the highlighted terms to remind us what we had signed. The joke is we really could not find the term that literally mentions as she wrote "dent" and scratch is not defective products in the contract. We asked her to provide the abstract or snip from the local industry standard policy as she mentioned "general industry standard" rather than her own language, she was unable to provide. A picture is worth a thousand words. Attached is one of the communicaiton with the sale manager, which her writing is in black and our replies started with [Client] and in purple. We would still like to thank two individuals, one is Kevin, without him, it could be more troublesome during the installation and result more delay if we did not order the parts that he recommended. The other person is Ulises from support Team. His quick turn around really made positive direction and earned 1 star review, otherwise, this review would be posted 2 months earlier.
