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January 2024 by Timothy Smith
Bought a used jeep here, salesman was nice, no high pressure tactics. Car didn't have current registration so they paid it and said they'd send me the stickers.... never got the stickers after several attempts of getting them from the sales dept. Also, definitely get an extended warranty on any car you get from them. My jeep has oil issues in less than 2 months, I should have taken it to a mechanic when I bought it but ran out of time. Buyer beware.... would look elsewhere for used cars.
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January 2024 by Jessica Alvarez
It was my first time coming to Dgdg. Juho was very professional and was able to answer all our questions and went above and beyond to ensure that we had a great experience while looking at cars. Fell in love with my car and the whole Dgdg team was super attentive while we processed the paperwork. They treated us like family. Will be recommending family and friends going forward. Once again thank you Juho for all the support and encouragement during our experience with you.
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January 2024 by Angie Espinoza
Hand to GOD this company SUCKS. They sold me a LEMON back in 2020, I went back to the dealer to ask them to take the car back and let me trade it in because of the constant clicking sound from the engine, manager told me it was nothing and he couldn’t hear it, told me I could leave it there but they wouldn’t give me anything for it… 1 year later (2021) I finally got a recall notice about that clicking sound, got it fixed then my hyundai elantra recently had an attempted theft, where they ruined my connection from the key fob to the car so it currently does not lock unless I do it manually, I came once to try to fix it, no dice, EST $150 for diagnosis, told me i had to leave my car 2 weeks and they could not provide me with a loaner so I decided i’d come back after my trip to LA as I was taking my car. Now my car is EST at $264.88 and when i questioned why i was told it was Miscommunication and if I can find the RO that says $150 they will change it. Isn’t it illegal to withhold RO’s??? Why do they not have it in their system!? Told me they weren’t sure when it would get fixed hopefully today, but they refused to provide a loaner and told me I’d have to pay. Makes no sense. Every other dealer i’ve been to provides with a free loaner or rental car except DGDG.such a greedy selfish company. so many better companies out there PLEASE do yourself a favor and steer clear.
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October 2023 by Stephen Toumi (6thGoal)
On August 31st, I visited Capitol Mazda with the intention of purchasing a used 2014 Toyota Prius Plug-in Hybrid priced at $10,888. This decision was made for my girlfriend's son's transportation needs. However, this seemingly straightforward purchase led to a series of distressing events.Shortly after leaving the dealership, a parking brake warning light appeared, leaving me stranded at an intersection. I contacted Mr. Steve Valentone, our salesperson, who promised to help, but two Toyota employees assisted before he arrived. The warning light disappeared an hour later but reappeared consistently, triggered by various activities.We returned the car to Capitol Mazda, and they attempted to fix the issue by replacing the battery and sensors. However, the problem persisted. On October 16th, the car's battery drained, and the warning reappeared, causing temporary immobilization. The warning persisted on subsequent journeys.Mr. Valentone advised us to contact General Manager Rusty Bumstead for a refund. After returning the car on October 19th, the dealership refused a refund and encouraged us to explore their inventory, which didn't meet our needs.The Prius spent 38 days at the dealership, surpassing the 19 days in our possession. After persistent requests, on October 26, Mr. Valentone informed us that they would pay off the loan. We received a refund of our initial $550 deposit.Despite this challenging experience, Mr. Valentone's dedication and professionalism stood out, and we were satisfied with our sales experience. Our experience with the Prius did not diminish our respect for the dealership, and we promised to return if we found a suitable vehicle on their lot."
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October 2023 by Jozan Stevens
Bought a used car. Found out it had been in a accident. Talked to the manager. He said they did not know. Never called me back.
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October 2023 by Derek Perez
This is a review that pertains to Capitol Hyundai’s service department. Here's the body of my BBB complaint I filed:I brought my Hyundai Kona EV in for service on Thursday October 19th,2023. An appointment I scheduled for a recall repair online. Upon arrival, Iwas told that "I should have called them to get an appointment before 11"and that my car would have to be there overnight. They did not warn meabout this, they had contact info for me. Having not made plans, Irequested a rental car which they didn't want to do at first, but relented.Multiple days went by without any contact, despite me calling and emailingthe service manager. I've left 4 VMs and 2 emails for the service managerat this point, I finally get a call back saying to pick up the vehicle. I arrive,and the service advisor (Ken) hands me the paperwork and thekey (no walkaround inspection) and I drive off.I arrive home and find that they've damaged my front license plate frame and plate! I tried calling other phone numbers I've found on their paperwork and they ROUTE TO SCAM LINES, they aren't even correct phone numbers on their paperwork!! This service center is a disaster and should not be allowed to provide service if they cannot meet basic expectations of communicationand quality handling of my vehicle.
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October 2023 by Marissa Defratti
They tried sooo hard to sell us a broken car. We took the car for a test drive, and had a mechanic review it who saw that engine parts were rusting. The dealer refused to fix these issues before we signed for the car, and ‘promised’ it would be fixed after. so we left.
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September 2023 by Bri Perry
DGDG has been my go-to car dealer for a long time. Andre has been a great contact throughout the years to my family in helping all of us find wonderful reliable cars! I’ve personally purchased 3 cars from DGDG. In my opinion this is the best used car team in the Bay! I recently purchased a newer car from Eric Wong, one of the sales representatives at the Capitol Hyundai location. He was extremely helpful, transparent, and matched me to a vehicle with everything I was looking for! He was respectful of my budget and ultimately assisted in securing the best option long term for myself & family. He was a pleasure to work with and I would recommend this team to anyone looking for a reliable, affordable vehicle!
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August 2023 by Charles E.
Purchased a sunshade at Capitol Chevrolet for $43.74 they charged my card for $4374. The receipt I was given was for $43.74. When I saw my credit card statement 2 days later I went back and was told it may tale 12-24 days for the refund. Scammers!!!!! They hold onto the money and make a little interest off it be for giving you the refund. Scammer!!!! Big business at its finest. Had to give 1 star to post this. No stars should be an option
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July 2023 by Smriti Srivatsa
Very cool - bought our first car here. Jason Cardenas helped us buy it and we are super happy with how everything turned out.
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June 2023 by Peter Suda
Terrible communication. I purchased a car and traded in a car about a month ago. I still have not received payment for the trade in. It doesn’t seem like they care about getting the issue resolved.
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May 2023 by Ebony Jorgensen
Alphonse was great! Even though I showed up late, he got me going on the paperwork so I could seal the deal ????
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April 2023 by Ben Schaff
I've known del gonde dealer group as a customer and as an employee I have purchased 3 cars from them. Buying cars was not only frustrating but an overall bad experience. Some of the finance. Things they are doing are borderline illegal. It was even worse when I was an employee. I worked at the dealership as a sales associate. My work environment was constantly toxic my fellow employees were rude And would constantly be degrading me I did not feel I could ask Anyone for help if I needed it even worse my manager would randomly blame stuff on me even if I had nothing to do with it he would also call. Me names in abusive manner and not even let me say a word. If I wanted to explain myself I was just expected to listen to him and stay quiet at all times , And this happened on a daily basis. I would get back to the dealership after working with a customer my manager. Would yell at me to come into his office And then he would start yelling at me and calling me names about something. I knew nothing about just cause he could after working there for only 3 months. I became so stressed that it Starting to affect my health so I resigned working with them and haven't wanted anything to do with the company since.UPDATE-I would like to point out that del Grande dealer group commented on this review apologizing for the experience and giving me contact information to resolve the issue. Saying that a specialist would reach out to me right away. I email them thinking that they might be willing to improve however no one responded to me. Despite multiple attempts I am simply horrified that a big company like this would take no effort to improve a very toxic work environment that not only affects. Its customers but the mental health of their employees. This type of conduct in the workplace is severely illegal very disappointed with this company.
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April 2023 by Scott N.
Shaun and Aaron are class acts who made my buying experience feel 100% VIP. Aaron's knowledge while researching truck options based on my needs, suggesting makes and models I hadn't considered previously and finding the perfect fit was smooth, low pressure and an overall wonderful process. Would HIGHLY recommend them for your next purchase. Thank you guys!!
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April 2023 by Cat S.
Go Anywhere Else. This is the worst dealership in San Jose. they don't care because they don"t have to care they are practically the only game in town. Take it or leave it is their customer service policy. Got to any other dealership but stay away from DGDG.