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December 2023 by David N.
The hand sanitizer dispensers have been empty for months. Day or night. Crunch, please get on it.
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November 2023 by Kelvin M.
Looking to stay fit for your New Years Resolution? LOOK SOME WHERE ELSE!!!!! The members and staff are INCREDIBLY RUDE and DISRESPECTFUL! I entered the dance room to stretch before my workout and a class comes In while I'm already stretching. Then some female shoulder taps me and says, "There's a class about to go on. You need to leave." I said excuse me do you work here? She said the instructor who's about to start the class works there and repeated that I needed to leave. I asked if there was a sign and she pointed at the instructor and said, "There's your sign." So I ignored her and put my headphones back on and proceeded to stretch. I could see the instructor was pointing at me and saying something but if she didn't have the decency to approach me and talk to me then obviously it was nothing worth listening to and was probably going to yell at me across the room. So I waved at her with my headphones and on and kept stretching. An employee approached me and politely asked me to leave. I complied and suggested they put a sign up. Had anyone in the beginning asked me in a RESPECTFUL manner, I would have had no issues leaving. You don't just shoulder tap someone and start with, "You need to leave." As for the instructor, DO BETTER. You are a representative of the company so ACT LIKE IT.
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November 2023 by Ciscoengineer G.
I had a terrible experience with Crunch San Jose. On November 9, 2023, the manager, Jacob Pabley, told me I owed $14.99 and it might affect my credit. Don't share financial info with them. They took a day to respond to my concerns from November 8, 2023, showing poor communication. I give them one star and hope they improve.
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November 2023 by Allthingsmedia
Nasty facilities. Bathrooms are gross and outdated. No toilet paper in stalls trash everywhere. Been to many crunches across U.S this is definitely the worse so far
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November 2023 by Tass S
The place is dirty, there is never soap in the bathrooms, the music is too loud and completely obnoxious. The workers shout over the intercom when bored.
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October 2023 by ARACNO GAMER
It's a good gym, but I already received like two payment that I didn't approve, but I solved it, but something I don't like it's that many times they close without an advice, like today, I just came and it's closed early ?
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October 2023 by Sarah Y.
My Daughter Natalie introduced me, my mother and my mother in law to the Zumba classes. We loooved it, and the people are so friendly. My mother in law is 80 years old. She goes to Zumba 2-3 times a week. Very persistent. Today, she got a perfect score on her medical report. No more high blood pressure, no more high cholesterol, no more high blood sugar. Thank you so much to Crunch and the amazing Team! It is also very affordable and convenient location. For the older people, 60 year and older? The membership may be covered by their health insurance.
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September 2023 by Operations Manager Crunch Van Nuys
Shout out to Dom and Jed to helping my mom virtually and going out of their way to help! He was very friendly and had great energy and I would love him as an employee if I could! -Ops Manager Crunch Van Nuys
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September 2023 by Diamond D.
For the price you are paying, I think the Crunch Fitness facility, group exercises, and its amazing instructors make every penny WORTH IT. This San Jose location offers a variety of classes from Zumba to B30 (weights) to Strong Nation to HIITs. After trying the other classes, I decided to upgrade my membership because I knew coming to Crunch Fitness was worth my time and money. Biggest S/O to ALVIN, MARGARET, JENNIFER L., JENNIFER J., ROSARIO, and the rest of the group exercise instructors for making sure that the members are enjoying and getting a GOOD workout. I found a community in Crunch Fitness, and we are here to better ourselves and support one another!
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September 2023 by Samantha O.
Giving crunch fitness SJ 5 stars for their group fitness classes! The HIIT zone was a nice addition and upgrade the last year. The instructors are amazing, are attentive to your fitness needs, and have solid workouts that will get you sweating! I have definitely seen improvements in my fitness these last few months and am feeling the most healthy I have ever felt in my life. My fave group fitness instructors whose classes I attend are Margaret, Alvin, Trina, and both Jennifers! I'm not a Zumba girly, so can't speak to the Zumba classes - they seem fun though! The classes have definitely leveled up since joining the gym June 2021. I highly encourage attending the group fitness classes! I'm not sure what those grumpy women who copied and pasted one's bland complaint are talking about. I have seen the instructors kindly ask people to exit the group fitness area when the classes are about to be in session. It's understood that there are regular group fitness classes that happen at the same scheduled times...
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September 2023 by Anna L.
Great gym with the greatest variety of workout classes to choose from and best of all, the greatest team of instructors! Never had the experience at any other gym with such an elite and athletic group of instructors - especially ALVIN, MARGARET, Katrina, and both Jennifer. They are always thoughtful, knowledgeable, and enthusiastic team. I always have fun and get a great workout every time. Love all the team and the great staffs!!!
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September 2023 by Aide A.
I had an encounter with MARGARET during my workout. She rudely interrupted me asking me to give up my weights and then move from the area. She mentioned she had all rights to the weights and i had to give her my weight ball. It was not time for her session and she kept pushing me and at the end snatched the weight ball away from me mid workout. She is not supposed to do that jst take my equipment i pay a membership here too!! I told her i wasnt gonna stop my workout for her because i got there first and she said she didint care that i had to leave AND she was gonna take the balls!!!! I went ahead to tell front desk about the situation and she was tryna make dumb jokes about it because she saw me going over to the front! Totally killed my workout so unproffessional of her to get all ghetto with some girls tryna to enjoy our workout! This is one of the only days i can come workout and to be with this BS!! After all she didint even use the area she said "she needed" so what was the point of asking to leave! Rude lady! I am one of the other girls!!
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September 2023 by Abigail R.
I had an encounter with MARGARET during my workout. She rudely interrupted me asking me to give up my weights and then move from the area. She mentioned she had all rights to the weights and i had to give her my weight ball. It was not time for her session and she kept pushing me and at the end snatched the weight ball away from me mid workout. She is not supposed to do that jst take my equipment i pay a membership here too!! I told her i wasnt gonna stop my workout for her because i got there first and she said she didint care that i had to leave AND she was gonna take the balls!!!! I went ahead to tell front desk about the situation and she was tryna make dumb jokes about it because she saw me going over to the front! Totally killed my workout so unproffessional of her to get all ghetto with some girls tryna to enjoy our workout! This is one of the only days i can come workout and to be with this BS!! After all she didint even use the area she said "she needed" so what was the point of asking to leave! Rude lady!
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August 2023 by Khang N.
The gym is inconsistent with their cleaning and the bathroom can smell like sewer on any given day. Management has gone down in quality drastically.
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August 2023 by Dee O.
I've been going to crunch ever since around the time the San Lorenzo one opened up. They're good, affordable options that have convenient locations all around. This location has been disappointing. They have had knobs missing on machines for months that are needed to adjust the heights of seats, the starting point of hand grips (I.e. the seated chest press machine,) & etc. Paper towels are consistently empty on the gym floor in bathrooms--as are the soap dispensers--and machines have a lot of dust on them. Other than that I haven't had any significant problems. Just the day-to-day gym needs and maintenance have to be addressed at some point.