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October 2023 by Annie He
Friendly staff! The 2 ladies at the front desks helped me today. Way better than Plato’s. I will come back to sell my clothes here!
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October 2023 by Tony A
I called the San Carlos, California location and spoke with one of the employees about liquidating large amount of inventory from one of our e-commerce music Merch projects. After speaking to one of the employees for about 30 minutes he indicated that they would be interested, but I would need to speak with the manager.After speaking another 30 minutes with the manager and having to re-explain everything, she indicated that I would need to speak with corporate headquarters based in Berkeley California. She proceeded to take down my contact information, phone, email, and stated she would send me information on who to contact in Berkeley. I checked my email and there was nothing from her. Called back on Sunday and I had to re-explain everything to another employee. She then puts me on hold again, and after five minutes, she stated that I have to call back on Tuesday to speak to another manager. I told her that I was not happy about all my time being wasted, and she proceeded to tell me that's just the way it is and I'm just an employee. Every time I would try to say something she would cut me off by stating I'm just an employee, I'm just an employee, I'm just an employee. Stay away from this company and don't ever do business with them.
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July 2023 by Jasmine N.
I will start out by saying that I've been to this location multiple times before, and this isn't a snap judgment but rather my observations after those visits. The store is clean and well organized, but that's all I'm going to say in the purely positive. They have a list of "red flag brands" but reject clothing that's not on that list or not designer. Normal enough. If I didn't see items from those exact brands hanging on their trend racks, the biggest offender being H&M. Sold for about a dollar off retail price at that. In addition, the staff on all occasions I've gone were passive-aggressive at best and condescending at worst. All times I've gone were after work or the gym, and I wear clothes that don't look like they would be sold there (solid color T-shirt and running shorts without identifiable brand logo). I wear deodorant and ahower after gymming, so I dont smell either. Not fast fashion by any means, but I don't look like I walked out of a fashion TikTok. The fitting room people made me feel infantilized with how they spoke to me like I'd never bought something in a store with a fitting room before, and the people in front looked at me up and down more than once as if I was there to steal. Watched me through the store when I didn't immediately take something off the rack and go to the register. The one time I went to sell, I had a few items, which did not end up being taken. That's fine. The part that convinced me to write this review was the way the person evaluating the sale acted towards me and my items. First, it took about 10 seconds of looking through my bag to call me back and tell me they wouldn't accept anything. Didn't even take the clothes fully out of the bag to inspect the condition or anything. Then it was the closed mouth smile and head nodding as well as the "okay?" at the end of the sentences and slipping the style card into my bag as if I didn't look on the website first. I guess they only wanted those brands on the card even if I'd seen other brands on the racks so clearly they have to accept other names. To sum it up, this location created an unwelcoming shopping experience on multiple occasions as well as made subconscious assumptions and judgments about my character that I did not appreciate. I will not be returning and am writing this review to let all of you know. If you don't dress like them, look like them, have a designer piece to sell, or shop enough to have multiple like-new items, they don't want you and are bad at hiding it.
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June 2023 by Sarah Gaffney
Really friendly staff and great selection of clothes.
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May 2023 by Skylar H.
In need of something above your budget and a bit cheaper than retail price for middle and upper middle class brands like (h&m, free people, madewell, Lilly Pulitzer, etc) then come here. This store is basically Poshmark version in terms of pricing and minus the shipping fee. I'm not sure this is a good or bad thing. If you think of purchasing stuff on Poshmark, perhaps check out this store first! They have a good jeans selection. Lots of stuff are available in bigger size (medium running up) and not too many size S, XS which is my size (1 star off).Staff looked busy and were pretty nice.
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March 2023 by Mary L.
Quick & easy. Enter your info into the screen at front counter. They will text you or you can hear your name being called inside the store when they are ready for you. I didn't have to line up after 1:15 pm Monday. Excellent customer service. Excellent management of the store. They seemed like very happy employees. Huge public parking lot. Didn't feel ghetto compared to the one down the street from Westfield ValleyFair Shopping Mall. Great location. Everything inside the store on the racks looked super clean, colorful, stylish, and beautiful. I cannot say the same for other locations and other stores. They had more than 4 people working inside. That's plenty for these old vintage consignment stores. Love this place for buying & selling used to new clothes and other fashion accessories. As I looked around, I saw a Coach purse for $24. Very organized by size and type. Super clean pieces and their items are pretty much like new! It's nothing like a Goodwill, Savers, or other thrift stores where things can be messy or look very used. This is real business. Well maintained with excellent attention to details. I saw several items that I absolutely loved. This is really not bad compared to what I saw at other stores. Lots of good brand named stuff: French Connection, H&M, Anthropologie, Dooney and Bourke, etc. Sweaters feel & look great too! Got some cute stuff in great condition that you don't need? Look no further. They accept great pieces. Most importantly, it's beautiful, in season, or in style. Try to bring items that are in the upcoming season. I would rate this place a higher end consignment store since they carry great brand names and all are beautiful items. Note, their clothing on the racks are currently selling at around $15-$22 each. More than a decade ago, you would be able to find $6-$10 each. Recession is looming. Overall, this is still a great place with higher end items selling for cheap. Would I revisit and bring in more old bags, clothes, shoes, and more to sell to them? Absolutely yes! They can have my stuff for $2-$15 each if they like. Win win situation. Recycling fashion, saving Earth, getting paid cash on the spot or get store credit, decluttering, lighter loads inside your closets, etc. Perfect for moving. All good. Great experience.
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February 2023 by Margie Ramirez
Good place for smaller people they don't carry larger sizes in there store
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February 2023 by Ayeka J.
When comparing this location to the one in San Jose, I found a lot more options for women's clothing at my size. The brands they also accepted here felt higher quality and more long lasting. A lot of the women's clothing came from brands such as Zara, French Connection, and more. While the one in San Jose had some Shein, Hot Topic, and Forever 21 clothing brands for women. Even though I don't mind purchasing secondhand clothing from Forever 21, it was clear to me that it was more of their recent clothing. Therefore, the quality wasn't as good and felt cheap. It felt like a struggle to find something for me there as opposed to the Crossroads located here. I think it was also easier for me to find higher quality clothing because they do not accept brands such as Forever 21, Shein, Target, or H&M. While the San Jose location did. The prices between the two locations also vary. I felt like the prices offered at the San Jose location were a lot cheaper, but I also think you get the quality you paid for. For instance, the prices for their bags were cheaper and ranged from $9.99-$24.99. They had a lot of coach, Uniqlo, H&M, and Kipling bags as opposed to the Crossroads here. The Crossroads here had bags that ranged from $24.99-$50. But they offered bags such as Kate Spade, Marc Jacobs, Coach, and more. Everything they offered was still a lot cheaper than the full retail price and what resellers on depop and poshmark sell them for. I ended up buying three tops, open toed platform Doc Martins, and a light pink Marc Jacobs bag from here. When comparing the prices online for the Marc Jacobs bag, only one person was reselling it for $175 on Poshmark while Crossraods was selling it for only $47.50. Their bag prices are also cheaper than the Plato's location in San Jose. Over there, they tend to sell their high branded bags for up to $55.The staff were also kind and more attentive than the one in San Jose. I felt more welcomed here and not as brushed off when asking questions. My partner also had a pleasant shopping experience here and claims that this is officially one of his top three spots for thrifting. Overall, I would give this place 4/5 stars as most pricing felt fair and the customer service was great. An important piece of advice I would give is to always search up the clothing you're going to purchase to see if it's a good deal or not. For example, I saw a Plastic Girl graphic crop top that I liked and was debating on buying. It wasn't my size, but I thought I could always tie it from the back to have a snug fit. However, it costed around $25 and searching it up online it was still on sale from the original website for $30. I'm aware that it would still cost more than $30 due to shipping and tax, but it felt kinda dumb to purchase the top in that moment. Why purchase a used shirt that's still so close to the price of a new one that would be my exact size? I'm glad I looked it up or else I would've regretted my purchase. Besides this, everything I ended up buying I am absolutely a fan of and I want to come here more often.
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January 2023 by Alondra B.
A 3% surcharge? I understand living expenses are high because I live here to and I know that everything from rent to essentials is at an all time high. I don't understand why business need to add a surcharge at the register because to me it seems like the business is trying to sneak in $1-3 per transaction. It wasn't until I looked at my receipt that I saw the surcharge instead of being TOLD BEFORE the transaction (no I didn't notice the small poster about the surcharge to the right of the register ). I know that other places do this like in San Francisco but I don't support it. At a time where everything is at an all time high prices should be TRANSPARENT and clear on the price tag. Any other charges besides taxes, added at the register is just a business sneaking in little more money from our wallets.
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November 2022 by Jessica M.
The entire staff is frickin awesome and super friendly! They're always very reasonable/generous with their "buying" prices! Either get cash back, or trade in for store credit! Shoot you can even get the best of both worlds and buy a few things.. use the trade they quote you, and get cash back for whatever you have remaining! Doesn't get any better
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October 2022 by Linda Wallace
This place used to be great but I must confess the last few times I've come have been very disappointing. You used to be able to get some really nice designer things at great prices but no more. Their selection in large and XL sizes are very slim, so if you're larger than a size 12, you probably don't need to waste your time coming here anymore.NOTE: They now slap a 3% charge on top of their prices, with the rather hilarious explanation being that they're doing it in order to keep their prices down. Uh, if your customers are paying it, I would suggest your surcharge gambit is a failure LOL ?.They do have signs posted in the dressing rooms and also below eye level at the registers, along with many other signs, so if you don't try anything on or if you are like 90% of people who shop and don't read all the signs posted at the register before completing your purchase (shame on you), you might be surprised to see the extra charge on your receipt. It doesn't seem like very much, but when you add it to all the price increases due to this artificially induced inflation of everything (how is the cost of second-hand clothes going up?!?) it starts to be a bit much.
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August 2022 by Jennifer B.
The ladies are always sweet & greet you with a smile. They also seem like they really enjoy working together which I think is really sweet & it shows they enjoy coming to work & it shows in the way they treat their customers.
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July 2022 by Irina K.
This is a terrible Crossroads location for selling compared to the other locations I've visited, especially compared to the West San Carlos St location, which is a far superior Crossroads store to sell at in San Jose. Came in on two separate occasions on different days & times with different numbers of bags & they did not accept clothes from either of those times. One time at 6 pm (half an hour til their buying hours stopped) with 4 bags, the second time with only 1 large bag at 2 pm. Also the time it took for the lady to check the items each time was suspect, took the first one only 10 minutes to go thru 4 bags, while at other Crossroads locations (West San Carlos St & the Santa Cruz location), and other stores like Plato's Closet, they took a good half hour to go thru the same number of bags, making me think she never actually bothered going thru the whole thing. However, I thought OK, it was near closing (although I had called earlier in the day & asked if it was okay if I came in at 6 bc that was the earliest I could get there that day (I live an hour away), and they said it was totally fine), maybe she was tired from the day's sorting, I can't hold it against her. So I went again a few weeks later in the afternoon with only one bag of my best items, gave my bag to the lady when my time was up, she said it would be about 10 minutes for her to sort, then she called me back after 3 MINUTES. How can anyone sort a whole bag of clothes in 3 minutes, even I didn't work that fast trimming down my bag of clothes to make one bag?? As I was walking back, I saw her shoving all the clothes back into the bag at once, as if she had dumped the whole bag on the counter & dug thru randomly, when at other locations I've seen the employees actually take the clothes out one piece at a time, and neatly fold them back into the bag. Again, she clearly never actually sorted the items individually, then told me I had older brands & styles they didn't want (i had several Forever 21, a Calvin Klein, a Zara, & new boutique items, etc, but whatever). I don't know whether the employees are taught a different sorting style here & thats why they are so picky accepting items, bc there were items in the first batch that this location didn't accept that the other Crossroads in San Jose (West San Carlos St, I highly recommend them over this place!!) did end up accepting. it's not the styles or brands that's the problem, it's the lazy sorting style & extreme pickiness. Will not be returning to this store again nor spending my money here, don't waste your time here either.
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July 2022 by Dory Jackson
So I went to this location with 3 bags and was hoping to come back with 3 empty bags , there was a girl with green hair, who ask me to leave the bags and go around store until she calls me back. Took her 40 minutes to call me back. Then she took one of my Bcbg dress and couple other things and offered me $67 for trade in or $27 cash???I couldn’t stop laughing.She didn’t even go true the big bag of my shoes.I exactly ask one of the other girls the day before what kind of designers the usually take and put together all of the stuff they told me too .They are confuse .I think they really don’t want to buy anything from you , they just want you to spend 40 minutes in store to buy their stuff that they got from eBay or something. So DO NOT WASTE YOUR TIME .
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July 2022 by Abraham Aguirre
Better off selling stuff online this place is a joke of a thrift shop wouldn’t give me an offer on my stuff because it’s “too worn and not the brands we’re looking for “ sorry that north face and brand new clothes that are just wrinkled aren’t good enough for you. Plus the cashier is one of those girls whose passively nice….. the worst
