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June 2024 by Amal
They didn't say over the phone they only accept brand name clothing, and clothing that looks completely brand new. I waited in line only to have my entire big bag of clothing be rejected.
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June 2024 by Olivia Reichenbach
Refused all merchandise coach lulumelon White House black market- not a single thing purchased, never told me about app to check in faster, ridiculous and the clothes on the wall were in worse condition and brands.
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April 2024 by Brady Reynolds
do they got vintage skater clothes baggy jeans, skater shirts etc.
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March 2024 by Esmeralda Gijon
Its very expensive
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March 2024 by Tina L.
Checking in and responded back within 15 minutes. First time here and I understood the girl at the counter tell me they're looking for spring clothing and Nordstrom type of brands. I had brands ranging from Shein, H&M to Uniqlo. Brought in about 6 black bags. Told her we will be back so I went next door to grab a bit to eat but within 10 minutes of dropping them off she said she went through all the bags and none of them fit their store. I had some pieces that still had price tags on them. Even heels but she said since Covid they're not taking them. Oh my gosh. I rather get a little something than nothing so water my time and giving up my good condition clothes I can't fit into anymore to Goodwill. Pretty sad. Granted I saw some heels behind their counter of Jimmy Choo but still, are you sure you went through full 6 bags and nothing was good material. The clothes I saw on their racks didn't look high end to me. It was not my lucky day. Now I know...
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February 2024 by Anne Z
Favorite place to shop and staff is awesome ?
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February 2024 by Ryan T.
Crossroads remains one of the best places for thrifting, I prefer this location to the Stevens Creek one because the people working here are more friendly and less pretentious than the other location. They usually have a good selection for men and women. This is also one of the better smelling thrift shops around, I'm not sure what is going on with Black and Brown and don't get me started with Savers. To the lady that's been working here for the last 15 years props to you and your crew! This is the true crossroads being the closest to a real railroad and real savings...
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January 2024 by boba yanti
Horrible judgment as a thrift store. The wait was reasonable considering how busy the store is. However, they didn’t take in any of the clothings i’ve brought in, including brands such as banana republic, fila, zara, levi’s, adidas, etc. I understand if they’re only taking in a few items but nothing? seriously?
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October 2023 by Annie He
Friendly staff! The 2 ladies at the front desks helped me today. Way better than Plato’s. I will come back to sell my clothes here!
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October 2023 by Tony A
I called the San Carlos, California location and spoke with one of the employees about liquidating large amount of inventory from one of our e-commerce music Merch projects. After speaking to one of the employees for about 30 minutes he indicated that they would be interested, but I would need to speak with the manager.After speaking another 30 minutes with the manager and having to re-explain everything, she indicated that I would need to speak with corporate headquarters based in Berkeley California. She proceeded to take down my contact information, phone, email, and stated she would send me information on who to contact in Berkeley. I checked my email and there was nothing from her. Called back on Sunday and I had to re-explain everything to another employee. She then puts me on hold again, and after five minutes, she stated that I have to call back on Tuesday to speak to another manager. I told her that I was not happy about all my time being wasted, and she proceeded to tell me that's just the way it is and I'm just an employee. Every time I would try to say something she would cut me off by stating I'm just an employee, I'm just an employee, I'm just an employee. Stay away from this company and don't ever do business with them.
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September 2023 by Justina D.
I have been coming here for YEARS, but unfortunately after today I will never be back. I was treated with such disrespect by one of the cashiers because I did not like the offer she gave me and decided to keep my items. They like to hurry up and put sensors on and get the items they're taking out of your sight so you can then be offered pennies for Burberry sunglasses, a Louis Vuitton bag, rare nike dunks, brand new western boots etc... but not really go over what they took so you can actually take the time to assess weather the sale is worth it or not. Once I decided the cash offer was not worth the sale and said I would pass, the girl got so upset and made a few snarky comments that "next time I should ask them not to process the items if I don't plan to sell them because it saves both of us time" .. I replied with the fact that I didn't know they "process" anything as I have yet to agree to the sale or sign anything. She responded once again with a crap attitude that they do it every time.. I told her I was sorry to be such an inconvenience and no one at the front intervened to maybe explain the process in a kinder way. What a bummer.
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August 2023 by Julie E.
This is my favorite crossroads! Linda and Meg are especially friendly and all the staff is super helpful. I've found some great pieces here and they always are friendly and fast when sorting through my clothes.
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July 2023 by Jasmine N.
I will start out by saying that I've been to this location multiple times before, and this isn't a snap judgment but rather my observations after those visits. The store is clean and well organized, but that's all I'm going to say in the purely positive. They have a list of "red flag brands" but reject clothing that's not on that list or not designer. Normal enough. If I didn't see items from those exact brands hanging on their trend racks, the biggest offender being H&M. Sold for about a dollar off retail price at that. In addition, the staff on all occasions I've gone were passive-aggressive at best and condescending at worst. All times I've gone were after work or the gym, and I wear clothes that don't look like they would be sold there (solid color T-shirt and running shorts without identifiable brand logo). I wear deodorant and ahower after gymming, so I dont smell either. Not fast fashion by any means, but I don't look like I walked out of a fashion TikTok. The fitting room people made me feel infantilized with how they spoke to me like I'd never bought something in a store with a fitting room before, and the people in front looked at me up and down more than once as if I was there to steal. Watched me through the store when I didn't immediately take something off the rack and go to the register. The one time I went to sell, I had a few items, which did not end up being taken. That's fine. The part that convinced me to write this review was the way the person evaluating the sale acted towards me and my items. First, it took about 10 seconds of looking through my bag to call me back and tell me they wouldn't accept anything. Didn't even take the clothes fully out of the bag to inspect the condition or anything. Then it was the closed mouth smile and head nodding as well as the "okay?" at the end of the sentences and slipping the style card into my bag as if I didn't look on the website first. I guess they only wanted those brands on the card even if I'd seen other brands on the racks so clearly they have to accept other names. To sum it up, this location created an unwelcoming shopping experience on multiple occasions as well as made subconscious assumptions and judgments about my character that I did not appreciate. I will not be returning and am writing this review to let all of you know. If you don't dress like them, look like them, have a designer piece to sell, or shop enough to have multiple like-new items, they don't want you and are bad at hiding it.
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June 2023 by Monica Cecile Angulo
What is the point of selling used, if not going to take them in good condition.
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June 2023 by Sarah Gaffney
Really friendly staff and great selection of clothes.
