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January 2024 by Nhat Hoang
Very long waiting time even with appointment. Usually take 3 hours plus to have tire rotation and balances. Their warranty also went down severely when Costco switching their employee bonus to warranty paid out. They tried their hardest to not honor their tire warranty. I witnessed their employee mentioned to a customer that they need to have their tire aligned every six months in addition to following the tire rotation schedule to receive the warranty.
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November 2023 by Lin Stone
One of the worst Costco tire centers ever.made an appointment, arrived at 10 am, and the job was done at 12:50 pm. Right, The young white guy spent 3 hours on a Tesla Model Y tire leak fix. and he left at 12:30 pm without putting the wheel cover back. The salesman had to do it by himself for me. This guy even put a wrong tire cap back on, Where is my original Tesla cap??!!I watched the whole process outside the shop, for 3 hours, the other short girl, working on another car, broke the chain when back the car out of the shop, since she didn't check the back. so dangerous, if the chain was a metal one, the car and the shop door would be damaged.this is a slow shop with a lot of customers, everything everyone so slow, I will never use this shop again.
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November 2023 by Fan G.
One of the worst Costco tire centers ever.made an appointment, arrived at 10 am, and the job was done at 12:50 pm. Right, The young white guy spent 3 hours on a Tesla Model Y tire leak fix. and he left at 12:30 pm without putting the wheel cover back. The salesman had to do it by himself for me. This guy even put a wrong tire cap back on, Where is my original Tesla cap??!!I watched the whole process outside the shop, for 3 hours, the other short girl, working on another car, broke the chain when back the car out of the shop, since she didn't check the back. so dangerous, if the chain was a metal one, the car and the shop door would be damaged. this is a slow shop with a lot of customers, everything everyone so slow, I will never use this shop again.
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October 2023 by Nikhil N
I don't typically write reviews, but the service here was amazing! Special shout out to Daniel, Chris and Johnny. I called the previous day asking for tires for a walk-in as it was urgent, and they precisely told me how I could get it done. Walked in early on a Saturday morning, they got me my tires. Although they said 7pm, it was ready by noon. Spare tire neatly put back, and an extra neatly packaged in a bag. I had a small issue with one of the installed tires, and they happily accommodated my request. Totally 5 star experience!
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October 2023 by Julie K.
I came to Costco because they had the best prices. Ordered tires online and scheduled my appointment for installation on a weeknight. The installation didn't take too long. It was dark when I picked the car up, so I didn't see the wheels until the next day. (My bad for not thinking to examine their work immediately.) The wheels are all scratched up - worse than when I brought the car in. I have lost 2 hubcaps because they weren't put back properly or securely. One fell off within a couple days. After noticing the second one missing this morning, I tried to remove the other 2. One was not secured and came off very easily. The other one won't come off and it appears it's separating! I know how to properly remove and re-install the hubcaps. Tried to file a claim, but I was told that since they have video of me leaving with 4 hubcaps, it's not their fault or their problem. So, after 10 years of losing NO hubcaps, and then I lose 2 after having Costco replace my tires, it's not their fault? I don't think so.Avoid this location! If you do take the risk going there, take photos before you go, examine closely after the installation, and make sure the hubcaps are secure before leaving. Only positives - they have the best prices and the staff and manager at the desk are nice.
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October 2023 by M P.
drop off at 8am, pick up at 6pm FIRST Person of the day to drop of my car at 8am. called at 5pm to see if its ready. Girl on phone says yesI get there, my car is still where it is. No work: donut wheel still on Speak to a manager, wait another 1 hour, and head out after an attitude from the manager. GREAT SERVICE COSTCO,
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August 2023 by Tom L.
Totally whack job. It was Sunday aug 27. My car got punctured. I brought to this Costco for a patch. They're open, but told me Sunday is appointment only. WTF? I need a patch right now. NOO, you have to make appointment. Uh.. Ok Can I make appointment today? Let me see... Uhh no, our next available appointment is 1 weeks from now. Holy shit. Are you expecting me to wait a week for a f**king patch. yeah, sorry there is nothing we can do. Wow.. Stay da f way guys. These guys don't give a rat ass about their customers. (Yes of course I bought all my tires from them). I thought their tires price is a little cheaper (about $5 or $10 bucks) compare to wheelworks or pepboys. Their customer service and policy are shits.
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July 2023 by TL N.
The worst possible service one could ever ask for at a tire center. We get it - you guys are always busy year-round but to not have excellent customer service despite it? It's just appalling to see. No sense of urgency. Your employees and manager treat customers with no respect. This will be the last time we will be coming to this tire center. All I wanted was a nail removed from my tire and I was met with unprofessionalism and they even charged me full price for a new set - no discount - no help.
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June 2023 by Norman DePeau
Dropped off a tire (not the whole car...just the tire) for a simple in-warranty puncture repair through the tread at around 6 pm. After inspecting the tire, the technician explained they were short on technicians and would do their best to patch it by the end of the day and would call when it was ready. No call that night...not a problem since it wasn't a guarantee. Waited until the store had been open for an hour before calling, but the technician who answered said "we have walk-ins" in front of you! I got the feeling that not being in the store meant that every new walk in was "in front of you." Drove to the tire center and found the lobby empty (good news, right?). Spoke to the technician and got a "let me speak to the manager". Tech came back and said "our promise is to fix it by 7 pm." He confirmed that the repair is a 5-minute job but that I was behind all of the customers with scheduled appointments. Very simple job given that I removed the tire and will put it back on for Costco. No appreciation that I am saving them the time and effort of having to bring the car into the shop, put it on a lift, remove it, reinstall and retorque the lugs. Any other shop would fit this request in within an hour. Town Fair Tire will fix tire punctures for free for anyone regardless of where you bought it, but I believe that Costco should honor their warranty. I also assumed that they would take less than two days to do it.
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April 2023 by Richard Aguilar
So when I ordered my tires from here I scheduled my appointment right away for the installation. The confirmation email said that they were gonna call to remind me of the appointment, which they never did. I guess that should have been my first clue. So I showed up to my appointment and when I arrived they checked me in and everything and they told me that they were going to call me when my car was ready. So I went into the Costco just to waste time so I wasn't just waiting outside. They said it was going to be ready within 2 hours and they were going to call me. They never called me, so after waiting a lot longer than I was suppose to I went in and asked and it turns out it has been ready for over an hour.
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April 2023 by Catherine Vo
I had a tire installation appointment for 10:00 am and was told it would take about two hours. My partner and I went shopping in the mean time and came back at 11:45 am to check on the status, and they had just started. They didn't finish until 1 pm. If you're getting something done here, I suggest you drop off your car with someone else so that you're not stuck waiting around for hours for what should be a relatively short process. The staff were nice though and apologized for the delay.
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April 2023 by Kapil Verma
Needs better management of resources and customer service. Waiting for couple of hours even with an appointment, with no work started on car and no communication done for the same is not at all helpful
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March 2023 by Justin Lee
APPOINTMENT ONLY. Website says tire centers should take walk-ins as well. Had a puncture in tire and already had the tire removed and they still would not plug it without an appointment. Ridiculous. Saw them turn away another person because they "only repair michelin, bridgestone, and perelli tires." As if tire punctures are predictable.Costco tire center in NJ were able to plug another one of our tires with no issue... They were just as busy, didn't care what brand, and took care of our emergency within an few hours wait.If you want to get tires, ORDER ONLINE and MAKE AN APPOINTMENT. Person at the desk might as well be a statue. If you order tires in person, you won't even get a tracking number. When the tires arrive they wont install without an appointment so you just gotta guess...
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February 2023 by Hong T.
They are open on the weekends. Everything went smoothly and I saved a ton of money. Also, the car drives really nicely. Thanks guys
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February 2023 by Ngoc Han C.
THE WORST SERVICE EVER!!! Today i walked in for getting a full tire changes in the early morning 7am. The staff there told me that it will be finished around 7pm or 8pm and they will make a call to me when everything is done. Because of this is a walk in option so it took a whole day but still be fine to me. I took off work then staying at home to wait for my car. HOWEVER THERE ARE NO ONE CONTACTED ME until 7:45 so i was trying to make a call with the customer service hotline, they let me on hold 45 mins til 8:30 and hung off my phone because of working hour is over. I have decided to come to Cosco at 9pm and they leave my car at the front parking (JUST ONLY MY CAR AT THE PARKING) and there are no staff be responsible with this conscienceless!! Never come back again