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January 2024 by Azadeh Nolan
If I could give 0 stars I would.... Grow a heart Costco Tires, and care about people's safety.I purchased tires and made the appointment same day, they were booked almost 2 weeks out. My son's tires ended up being a lot worse than expected and we got a rain storm about 8 days after ordering... he got a flat and it was unrepairable. So we put a spare on, very scary to drive in the rain on highways, especially Hwy 17 where we live. the other 3 were just as bad on the inner tires that were not visible before, till we looked under the car.We went in and asked for same day since our tires were there and I already had an appointment just a couple days later. We explained the urgency and safety concerns, hard no. I mean, who does that? We went back again, still hard no....Our only option to get it done before appt was to wait in line AN HOUR before opening to get a slot (in the rain, 17yr old kid). I find that unacceptable.They wouldn't even take the car to get to it next day b/c "We can't do paper work unless it's same day" If we left the car, we still had to come back next day before opening...I get they are busy, and backed up... but come on... where has humanity and empathy gone? Tires are THERE, I HAVE an appt, AND this is a kid's car that's absolutely unsafe to drive in a rain storm with a spare on...On top of all that, we did go at 8am, checked in the car in 3rd place for walk in and he didn't get the car back till nearly 9pm!!!! they close at 8:30pm mind you... I find that absurd...I have friends that say it's not a bad experience when they go in at appointment, so likely would have had a different view if we could have made it to then... but just the sheer fact that they had NO empathy for the safety and uniqueness of our situation will ensure I never get tires at Costco again... back to America's Tire Co. it is... where they do everything they can to be helpful... I thought Costco would have high standards, I was mistaken...
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December 2023 by Radovan Bauer
Service extremely slow, just spent an hour waiting in line and my problem still didn't get solved since they ran out of walk-ins.
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December 2023 by Nick Ko
I won't recommend to do tire installment here. I got serious issue after new tire installation, tried to call but they never pick up the phone call. I can only come to tire center directly, but technician's feedback was useless and they didn't do any inspection even I addressed my concern.
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December 2023 by Kindchia W.
Clearly they do not want your money. Don't waste your time. Incompetent workers who will refuse service and find any way possible to not honor the warranty.
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December 2023 by Jon C.
I am compelled to share my deeply disappointing experiences with Costco Tire, particularly at this location, where I've purchased two sets of tires for my Tesla in less than two years. What should have been a reliable and peace-of-mind service has turned out to be a nightmare.My first encounter with this Costco Tire branch was about two years ago when I got a flat tire on Highway 85. Being in close proximity to the shop, I had my car towed there, and I decided to invest in a set of four brand new Michelin tires at a substantial cost of $250 each, plus installation fees. My belief in Costco's reputation for quality service and products led me to expect lasting performance and reliability.However, reality hit me hard about nine months later when the tire pressure sensor indicated a leak. Upon bringing my car to the shop, I was informed that the tire was beyond repair and the others were excessively worn. Shockingly, the three-year tire warranty only covered manufacturing defects, not normal wear and tear. This revelation left me frustrated, as it seemed like an oversight not adequately communicated to customers.Hoping that the initial incident was an anomaly, I purchased another set of Michelin tires for my Tesla. Despite being more cautious about tire maintenance, I found myself facing yet another problem last week. When I attempted to schedule an appointment with Costco Tire, I was informed I had to wait a week for availability - an inconvenience in itself.Upon arriving for the scheduled service, I requested a tire repair and rotation. To my dismay, I received a call stating that the tires were beyond repair, and I should consider buying a new set. This was the final straw for me. I decided to pick up my car, which they returned with a tire at 0 psi, To add insult to injury, I discovered a hole the size of a screwdriver head that tire couldn't hold any air pressure.This experience has been nothing short of a nightmare, and I urge potential customers, especially Tesla owners, to exercise caution when considering Costco Tire for their needs. The lack of transparency regarding warranty coverage, coupled with questionable practices, makes this location a risky choice for anyone seeking reliable tire services. Consider yourself warned about the shady practices at this Costco Tire location.
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November 2023 by Fernando H.
I have to, again, give a super huge thank you to Eric and Liz, at Almaden Tire Center. After being told I could not repair my tire, Eric and Liz both saw that my tire could not only be fixed but it was handled for me with less than an hour before they closed shop. I can't express how grateful I am to them, both, for their kindness and professionalism in my flat tire emergency. Even though it was so close to close they explained to me that I would likely had to be turned away but they wanted to look at the situation and see what they could do. They did what I was told could not be done. They are tire center rock stars. I can only imagine going to them for my tire needs.
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November 2023 by James J.
whacked jobrim ruined lots of scratches they don't care no matter how expensive ur tires is.
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November 2023 by Juniper Moon
This review is for MARIANO & TONY.Outstanding and super friendly service with them. I was searching for a tire that was out of stock, so I had to call a handful of Costco’s to locate one. Mariano was so helpful and friendly on the phone. Tony was so nice and helped me carry the new tire to my car and even put it in a plastic bag to avoid getting my trunk dirty.
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November 2023 by Jennifer J.
This review is for MARIANO & TONY.Outstanding and super friendly service with them. I was searching for a tire that was out of stock, so I had to call a handful of Costco's to locate one. Mariano was so helpful and friendly on the phone. Tony was so nice and helped me carry the new tire to my car and even put it in a plastic bag to avoid getting my trunk dirty.
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October 2023 by Rosalba Ortiz
A few months back, i placed an order for my Lexus. Took forever to arrive, and when i asked an employee if it was safe to leave my car overnight he said "oh its perfectly safe" little that i know a couple of days later my license plates were stolen and they just can't do anything since they don't have safety cameras. Somehow they never EVER answer the phone. In person they are attentive and all, but come on people answer the telephone ☎️.Only reason i don't cancel my membership is because i love going to Costco for my groceries.
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August 2023 by Ninous Safar
The costco for everything is perfect, but I had flat tire and going to almaden tire center and speak with Angel, I don’t know he is supervisor or no and he tell me you need made appointment for tomorrow, the time for this center until 8:30 , I was 6:30 pm there , but so easy to tell customer we are short staff and we can’t do anything, it’s not good , when sell tier, just show best service and any time you have flat tires your welcome, but is not correct, just for sell business. I’m not happy for this kind of services, if you have time for service, you need take care from customer.
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August 2023 by Nga Trinh
STAY AWAY FROM COSTCO TIRE CENTER IF YOU WANT TO GET YOUR VEHICLE BACK WITH SCRATCHED RIMSThey won't own up to scratching your rims, but they also won't show proof that they didn't do it unless you have a subpoena.what a joke.AND STAY AWAY FROM DOMINIC AND DANIEL. They won't even bother to get back to you or answer when you reach out for questions.
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July 2023 by DONG YEUNG KWAK
If you wanna walk in for a day job of the tire replacement, make up a line at 8am would be recommended.
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June 2023 by Eduardo Hernandez
They no joke don’t answer the phone. I ordered a specific set of tires online as it was slightly cheaper than other places. After buying them I tried to book an appointment online and nothing available for 3 weeks. I tried calling a bunch of times, they don’t answer the phone.Finally I just showed up before they opened to a line of 15 people who got there earlier than me. After waiting in line for 30 minutes, I was able to give them my car. The car wasn’t done until almost 4pm that day.Let me be clear these workers are hustling, I’m not calling them lazy. This is just the Costco model. I will never buy tires at Costco again because even though they can fix a flat I’m not going to wait in line that long again so they can take a whole day to fix it!If your time is worthless, this place offers great deals. For me, I’ll pay an extra hundred next time and get much better service from somewhere else.
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May 2023 by Samantha M.
Got new tires from here, the process was very smooth and employees working were very helpful thank you Heriberto for helping me as well!