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October 2023 by Matthew Heffelfinger
Very helpful & friendly. Very nice gentleman explained to me that I ordered my jewelry @ NY store (queen’s Diamond)& they are chain stores so long story short he requested to ship my order to San Jose store (Classic Diamond)??
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October 2023 by rahim julayha
Great service I purchased a pandora bracelet and I'm up to ten charms.My lady loves them all.Thanks.
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August 2023 by Puja Thapa
I’m a gold lover, and I’ve been shopping all different gold shops. Finally I found my favorite gold store “Classic Diamond & Jewelry” in San Jose, excellent customer service, so many different jewelry design, main thing I like about is, store is very organized, clean and always try to make customer happy. In any business customer service is very important, Karuna has best customer service skills, she is amazing.
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August 2023 by Binod KC
We bought the gold chain today. Quality and service both are best in class. We loved the design and happy to get the discount as well ?
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June 2023 by Adriana Morin
Great customer service !I needed a graduation gift for my niece and found Pandora charms. They had a great selection to chose from
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June 2023 by Darleen Kaur
I got my nose and ears pierced at this place!! They both are healing very well, the jewelry is very pretty and the customer service was top notch!! Really enjoyed my experience and will be coming back for more jewelry!!
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June 2023 by Yvette De La Torre
I was looking for a specific Pandora charm and I saw that this place was an authorized retailer. I called to see if they had any in stock and they only had one left. I asked if they could hold it for me for a few hours and they gladly said yes. The ladies were really helpful and nice in person as well.
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May 2023 by Sangbo Sherpa
Timeless,modern and one of a kind jewellery collection with exceptional workmanship !They also repair right away which was mine favorite part of itMy experience was fabulous with classic diamond jewelry - Ms karuna helped me in choosing and shared some amazing tips as wellI really appreciate the entire teamOne stop shop for dream jewels !!!
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May 2023 by brian mckissick
Classic Diamond & Jewelry did a beautiful job on my wife’s wedding ring. She lost the diamond a while back but I was able to surprise her with a beautiful new diamond in her ring. They cleaned and polished it and it looked brand new. She was very happy and pleased with her “new” wedding ring!
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May 2023 by Toby Saiz
Great experience! They had exactly what I was looking for and if they didn’t they were willing to make a custom piece on the spot and ready within 2hrs!! I appreciate the hospitality and business I definitely will be back soon.
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May 2023 by Yub Raj Basnet
Today I personally visited this shop to buy Jewelry stuff. I found the shop owner were so much polite, stunning and looked positive. If anyone want to buy some jewelry stuff I recommend this place. I promise After visiting this jewelry shop no one will regrets. ????
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May 2023 by Kasie Nguyen
The person helping us select this product was very helpful and guided us the entire way. Very quick and easy.
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March 2023 by Anita Khadka
This review is long due. I wish I could rate them 0 star.At first me and my husband went to buy diamond ring, we were pretty impressed with their service.Second time, we went to purchase necklace, owner told me that he will send me some design and I can select design. We even asked him weather he needs some deposits. He suggested that he will work on design, he will contact us within a week and we will go from there.Third visit, my husband have to fix his silver ring with Opal so he went to the store. The sales person from store asked him to come back after a week. My husband reminded him about our conversation that we have with the owner and ask him to remind him about our order. When my husband went back to collect his ring, opal was broken. The sales person was not even sorry about it. He was just trying to defend himself and his owner and trying to explain their own personal problem which we have nothing to do with. Then he asked about the design but he was blabbering about their own problem.Later somehow owner contacted me and apologize for their customer service and he send me some design on my WhatsApp. We work on the design and place an order on Jun 02 2022. He assured me he will do his best and contact me once necklace is complete. After that, till today I have never heard from them.
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March 2023 by Nicholas H. Pham
Nice jewelry store, we keep coming back (3 times) to get earrings.
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February 2023 by Oscar Ibarra
I'm buying my next watch there, definitely. I was just a little bit peeved that I had to stand around several minutes for one of the girls to finally talk to me. Yes, the two available employees were helping a group of people, but then you take a second and acknowledge the person waiting, right? "We'll be right with you!", or something. They just need to upgrade a little their customer service etiquette.
