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April 2024 by J S
Don't bother going if you aren't Filipino or Asian teller made us wait a while while taking an older Filipino lady to help her out with her card and payments but when me and my latina mom needed help he just said call customer service yourself this place is just awful
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January 2024 by Jace H.
Bunch of idiots at this location, how hard is a simple wire transfer? Came in 30mins early, need a quick wire transfer should be easy enough. The banker calls me up I'm the first person on the list, he proceeds to help me for 5 minutes then says "sorry I actually have appointments" bro why did you call me up if you're not prepared to help me. He then tries to have me download the citi app which isn't working wtf.. it's literally been 3 minutes and this dude is cussin under his breath and hitting his keyboard out of frustration, the dude somehow messed up his login and now he's locked out of his account and can't help anyone. How tf you lock yourself out of your account first thing in the morning it's 10:10am they literally been open for 10mins. Definitely taking my money out of this bank, I run into problems every single time I come here. Will update this post when I find out his name (way too frustrated to stick around) very unprofessional this bank is ass on god
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July 2023 by Tiffany H.
I'm having a very a very disappointed situation: the banker here was helping me to open an account but missing 1 information. No matter how many times I tried to just submit in the paperwork. For 6 months they said the paper is still missing. I called 4 times , I mailed the paper 2 times, I went into the bank to submit the paper twice. They're still needing that same paper and nail on my money.
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July 2023 by SW Lung (xiuwen)
1 teller working with the rest in the cubes chatting. 5 customers waiting in line. How bad can the service get!
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July 2023 by SW Lung
1 teller working with the rest in the cubes chatting. 5 customers waiting in line. How bad can the service get!
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July 2023 by EDWARD ESPINOZA
Cashiers are very helpful, and quick to deliver.
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May 2023 by Cynthia H. (Debbijaine 820)
I have been a customer over 20 years
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May 2023 by Cynthia H.
I have been a customer over 20 years
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February 2023 by Jeefry Llens
If you're not asian they will treat you different in this branch. Love citi bank not this branch
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February 2023 by Jeefry L.
Horrible service didn't even try to help and if your not asian or look like them they will treat you different this branch sucks
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November 2022 by Chau Nguyen
My partner and I went to this Citi branch twice. We talked to a teller the first time, and a banker the second time. Their customer service was terrible. They both were condescending and judgmental towards us. After the second time, we decided to take our business somewhere else.
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November 2022 by Bao-Chau Nguyen-Huynh (Chau)
My partner and I went to this Citi branch twice. We talked to a teller the first time, and a banker the second time. Their customer service was terrible. They both were condescending and judgmental towards us. After the second time, we decided to take our business somewhere else.
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December 2021 by Yuridia Guzman
This bank has great awesome customer service! especially my teller that helped me today his name was Thien huynh he had a smile on the whole time I was in waiting in line I can see his smile coming out of the sides of his face mask lol I was hoping he will help me and he did!!!! he helped me with the same smile and he was very kind polite professional and I was able to get the help I needed great experience!
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May 2021 by Wel I.
It's a complete waste of time coming to this branch. Bad customer service. It seems they are not training their new business crew how to help their customers. I came with my son to open a Child Account. The guy who's handling the new account make us come back twice and keep asking for new requirements ( which I think doesn't make sense) which he should have told as the first time we talk to him so we should not come back. It's a complete waste of time. At the end we are still not able to open an account. I should have open an online account but then I want to show my teenager son how to transact business at the bank which turn into a bad experience. I told him I'm an existing customer and have a custodial account for my son with Citibank already. But he didn't even bother to check or suggest or give options. He asked for the original copy of the social security card (photo Copy not allowed), if you don't have drivers license then you can show original passport and since passport doesn't have the address then you need to show a phone bill etc..under his name. I said WHAT??? Are you kidding me. He said I can't open an account for my 17year old son if we cannot show and validate his home address. Im not sure if this guy even know what he's doing. Can you at least suggest other option? I even brought his birth certificate showing the address is same as my address. Are they expecting all 17 years old To have drivers license or have bills under their name? Forget it, there are other banks that has better customer service and policy. I'm opening an account not borrowing money. We walked out from Citibank for the third time and went to Chase bank. within 15 minutes we are able to open a Child account with just a Social Security Card and my drivers license as the proof of address.
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December 2020 by Dragon F.
Looks like the atm is broken at eastridge or the touch screen do not work. I start using the app for scan check deposit now. Save time , else, go blossom hill Almaden branch Or north valley .
