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June 2024 by Nisha “Kristine” Fa
Employees are always friendly and helpful
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March 2024 by Suyash Bhogawar
Ladies here are very disrespectful of procedures.
They locked me out of the account to access my locker. Won't recommend it to anyone.
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November 2023 by Rafael Rodríguez
Not all stores cash checks, they put it back and forth...
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September 2023 by 五十弦
Horrible banker, highly doubt they have fraud. Require collect SSN scan copy and ID copy when open the bank account. I called customer service, they don’t require physical SSN, and customer service on the phone ask me to change a branch.
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July 2023 by Gaby Lopez
Do not bank at this branch. The ladies there will not treat you with dignity. We opened a bank account and we were locked out of our Acct; the ladies at this branch refused to help resolve the issue and then added notes to our account to make things worse. They told us we had to wait for a letter in the mail! We called customer service and they told us to go to a branch! Citibank is holding over 7k and have no valid reason for doing so other than we chose to transfer funds out and close the account due to the hassle of trying to access our cash. The location on Meridian is customer service friendly, a guy there was so helpful and treated us with dignity. My entire family will be closing our accounts with Citibank since we can't trust them to access our cash at anytime with proper identification. I've never had this issue with it BOFA or Capital one. I feel stupid for recommending Citibank to my family.
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July 2023 by Gualberta Islas - A
I love it because they serve you very well in any branch you go to.
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January 2023 by Gunhee Han
Thao Bui, the branch manager really supported the products what I was looking for, and provided appropriate answers to my all questions. Thank you!
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December 2022 by Arya
Positive customer service experience on phone & in person. Thank you Thao Bui (Manager) for all help you provided and answered all my questions.I’m very happy with the services and employees. Extremely helpful and friendly.
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November 2022 by Jiayi Lai
Horrible customer service. Sofia Perales served us. She told us to bring SSN to open a checking accounts. We drove back home to fetch it ASAP and came back at 1:30 pm. She saw us when we were waiting her but left us alone until 2pm, which is close time on Saturday. And then let us go! During our waiting time, her colleague tried to help us but stopped when knew Sofia already served us. Not sure why, guessing she didn’t want to touch her business. Hope Sofia’s manager saw this comment. Your report didn’t value customer’s time and feeling at all!
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August 2022 by Aakanksha Arya
Positive customer service experience on phone & in person. Thank you Thao Bui (Manager) for all help you provided and answered all my questions.I’m very happy with the services and employees. Extremely helpful and friendly.
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July 2022 by Lilly M.
horrible horrible service dont allow me to cash my own check they say i have to deposit first when i have money on my account literally d*** as f*** the other citi has no problem doing it i dont know whats yall issue
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May 2022 by Uwe Guerra
I was scammed on Citibank account and bank just closed my account and they will issued any money in 60 days I trusted this bank and just sharing my story for those who wants to open account with this bank. Also I went to alum rock bank and teller was rude and didn’t care about my problem
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April 2022 by Howie F.
Citibank phone support is the worst thing I've ever had to deal with. Call. On hold. Get someone after an hour that doesn't speak English in a recognizable form. Get put on hold. Get hung up on. Chat. Nobody answers. Why call it customer service? There's no regard for the customer at all. If someone tells me to call them to discuss, I would say that's pretty indicative of how incompetent these people are.
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March 2022 by cindy777s
The tellers are so slow!!!!!!!
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June 2021 by Julia Ballin
Great bank.
