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December 2023 by Belle A.
The slowest Citibank I've been to. Even if you're the next one in line, expect to wait at least 15 minutes, maybe longer. It's aways frustrating to go to this one, but it is conveniently located across from a large shopping center. As it is, I've been the next person in line for over 10 minutes. There is only 1 teller at 2:30PM on a Tuesday. Better customer service is needed!
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December 2023 by Ирина Каленюк
To start with I've been Citi bank customer for 12 years, but I will stop using them ASAP. The most horrible experience ever! Daniel and his supervisor (or co-worker, he never told us his name) didn't allow us to open the bank account because he has no idea what are the accepted Federal documents are that Government issue as a proof of address! Incompetent workers, that can't even read their own documents. Can't explain why they will not accept the official document and can't show the proof that document is invalid from the Bank perspective. I strongly suggest to Daniel and his supervisor to read the Federal document to whom can be send SSN card. If you can open an account in another place - do it. You need to understand guys, that you are not alone in your field, we opened account in another bank, and that you lost a business with us. And hopefully other people that will read this post.
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December 2023 by Ben Clark
Was able to get to the atm for service
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April 2023 by James S.
I was sleeping in my Jeep taking a nap in the parking lot and the security guard threatened to call the police on me for sleeping. F*** that place
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March 2023 by stephen w.
I've had a Citibank credit card for over 30 years. Because they had great fraud protection. Well not any more. They said I had fraudulent activity on one of my 2 cards. I called in. They could not verify my account unless I gave them my bank account number. I told them no. If you need this cancel my card then do it. So they canceled not 1 but both my cards. Goodbye Citibank
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March 2023 by weit
This branch is designed to waste your time:- No receptionist at front so good luck if you need to see someone (even with an appointment)- Incompetent. Messed up my account and assigned my newly opened account to someone else. Promised to fix it EOD, but never did.
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November 2022 by Yijing C.
Choosing Michelle Bui (NMLS ID: 332553) as mortgage loan agent is the worst decision I've ever made in my life. She's incapable of her work and it took us 294 emails, 48 days, 2000 dollars late penalty, countless phone calls and sleepless nights to finally close our loan. As a loan agent, she's incapable of her work and with bad working attitude. What a treasure to have in citi bank! She has no idea what documents that we need to prepare for the underwriter and that's the main reason we're going back and forth several times which eventually leads to the delay of our loan. I understand that loan is complicated because it's different from case to case but doesn't that the reason we need loan agent to help educate us on why the bank needs certain documents to approve our loan?! If we know that ourselves, why are we paying you to gather our materials?! Besides that, there are a few documents that she has asked us for more than once... I cannot imagine how she organize the previous documents that we sent her, but it must be a mess... There are only less than 30 documents needed, and she still can't sort them out to find the thing she need, how impressive! When we asked her why she kept asking us to send her the same documents, she said that it was because her assistant was on vacation so she can't find the previous documents. If she can't work without her assistant, why don't we just fire her and hire her assistant instead?! Besides her incapability in her job, what annoys me more is her working attitude. She doesn't even try to pretend that she cares about her job. Someone has mentioned in the reviews below that when you call her, she will just say that she's busy and she will call you back and she will never return the phone call after that. When our loan was delayed, we tried to call her to ask about the status, what we can get is " I DON'T KNOW". There's no estimated timeline, no solutions, no plans to get the process speed up, only the F****** I DON'T KNOW! A F****** AI can do better than this!!! If you ask further, she'll cc her manager and her manager's manager in the email and say that they can deal with it and I should stop asking her. I honestly don't know why citi doesn't fire her because obviously what she can bring to the bank is angry customers and 1-star reviews. Don't hire her as your loan agent. I wish I've read the previous yelp review about her before I decided to hire her. Please read this review and the other review complaining about the similar things about her on yelp and think carefully before you decided to get loan from citi bank.
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September 2022 by Tony Zhang
Very nice and patient staff helped my international wire transfer. Thanks!
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July 2022 by Ajoy Mallik
Bigger newer branch
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June 2022 by Terisa C
This bank does not exchange cash for quarters for non-banking customers anymore. It doesn't matter if you have a citi credit card. I'm guessing the policy must have changed because I used to come to this branch regularly for quarters. The staff was always willing to help me exchange as much as they have. One of the managers was perfectly fine with exchanging up to $500 worth. I considered opening an account with them because of how friendly they were. Today, the teller said she wouldn't be able to log the exchange into the computer if I wasn't a customer. The Bank of America across the street was able to help me exchange as much as I needed and I will start banking with them.
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February 2022 by Paige I.
Pretty ridiculous when there is 1 teller and many people in line and the excuse is everyone is on lunch. There are other employees around that should try to help.
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January 2022 by Thomas L.
Went to the brach at 10am right when they opened. Greeted and got helped by the staff immediately. The staff was straightforward and helped with my banking needs quickly. Overall a good experience for me.
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May 2020 by JuLia D.
Awful branch. Manager miss Choy takes zero pride in her branch. Called with a concern and have yet to receive a return call from her. The employees act like its your pleasure to bank there. Frankly when this COVID virus is over I'm pulling all my money out and bringing over to Chase. Looking at the dissatisfied customers, I'm not quite sure why Citibank wouldn't fire Miss Choy for her low performance, apparently they have low standards for this branch.
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April 2020 by Jim J.
Horrible customer service. I went into this branch and requested they print and provide copies of 'some' past statements. I attempted to view/print statements online prior to going to branch however, this option was unavailable. Teller informed me they could not print out statements(REALLY!) and would have to order them. In addition, I would have to pay $5 for each copy. Extremely absurd and ridiculous!
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April 2020 by Srin B.
Update 05/12 - Second appraisal report came in as promised by appraisal company on 05/06. Now comes one more twist. After appraisal came in, I have asked what's the ETA. They tell me it's with QA, it should take 2-3 days & we should send it to underwriter. 05/07 - they say appraisal is released & I asked when it would be released to underwriter for final approval for which they reply "submitted for review & will get the loan out of CITI ASAP". Manager (Amanda - NMLS ID - 722667) promised such thing. 05/11 - Pinged for updates.. no response 05/12 - pinged for updates.. responded in the night saying they are still waiting for appraisal to be reviewed ! Hope these guys are serious. Even after Manager is looped in, no signs of loan closure. Time & again, dodging the answers without providing the actual answers. This whole thing is based off on false promises! They submit the case to CITI complaints team & they say it's normal and promises to finish on time.. But nothing moved form that date.. And the lady doesn't pick up calls after the first call. I should have expected this is the new normal for them. But my bad.. I had too much hopes on CITI ! Today marks the 90th day in the refinance process. It just shows CITI's & these lenders inability to complete the loan. Adding to it, I have added this review to ZIllow on Amanda's profile & they have so much connections that Zillow prompted me saying I wrote a review on an incorrect profile. How can people think we wont match the NMLS ID. Very very shady practices. Update -04/30 - second appraisal that was done on 4/22 & no signs of movement on the loan. Very stressful environment these guys create. Latest ETA for any update is 05/06. They dont have the decency to rush the second appraisal by paying extra fees even after their mess up had the first appraisal shot down. Following up everyday & she doesn't answer. Looped in her manager Amanda Ly & she is trending in the same way - Day after day - NO updates ! Strongly avoid these guys ! This is regarding Michelle Bui (NMLS ID: 332553) mortgage lending officer. Avoid processing any loans with her. Please avoid her at any cost. We started the refinance process in February 2020 and I'm still waiting to close my loan (Apr.18 2020) - Promises a rate on email/SMS - Never sends out a loan estimate. Have to reach out multiple times to get that things. Guess what, that loan estimate doesn't have all the details she lists in the email - Appraisal - As I raised concerns regarding COVID, she said her management has decided to go with external only appraisal & asked me to **work** with appraiser saying lender is asking such way. I have insisted her to get me an email proof saying such but she skipped it saying I'll get it in a day or two. I went ahead & asked the appraiser if it is possible & he did the same as I requested. Now, the underwriter has shot down the appraisal & I have to re-do the appraisal again. Now pushing the loan closure till June.2020. - Initially she responds timely but as you get stuck in the process.. she never communicates well and doesn't respond timely. - Chose citi initially since their rate was better & my rate lock at other lenders have expired now due to so much lengthy processing both due to CITI & Michelle. Now all the rates have went up atleast by 1%. - Very shady since she says different things differently on SMS/email/loan estimate. It's just a waste of time to deal with her in your refinancing needs.