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January 2024 by Khilola Begiyeva
I had a great experience at this store. The stuff is very attentive and helpful.
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December 2023 by Kennia Khaleck
Cool place
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November 2023 by Adelaide Paganini
Excellent store to shop! The employees are amazing. The employee called Carla at Chico's on Santana Row, San Jose was really helpful!
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May 2023 by Isabella Markhovsky
I want to thank two wonderful girls from Santana Row Chico Isabella and her partner(sorry, don’t have her name ) for wonderful service. It was the end of Saturday shift on May 27 and they stay late to finish transaction . They were super sweet and professional .Offered me water, helped me to find what I needed, perfectly packed all items in the bag.I’m very impressed and thankful.
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April 2023 by Bev M.
I just wish the store stayed open later than 7:00 p.m. The service is good though and so is the selection. My personal favorite is the Weekend line due to no wrinkles most of the time.
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December 2022 by Madhuri G
Great for middle aged women and above! They have a good selection of jewelry too
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November 2022 by Casey Oneill
Good story good pricing and the sales that running hear us sometimes amazing.
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July 2022 by Kalapi Roy-Neogi
Rushed to this store after work reached 5 minutes before closing time. The doors were locked from inside. When I knocked and said plz help with my return it will take only a few min, the 2 ladies who worked there did hand wave and aa8d its already 7pm. Ilmy smart watch was at 6.57 at that time. One lady walked away to a side room and did not even have the courtesy to respond professionally. The other lady came to the door and kept on saying it's 7pm which is not true I showed her the watch. Thus is awful and these employees are shutting down shop before time and expectation is 7pm means the doors will be closed at 7pm not before 6.55pm.
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March 2022 by Jox
I visited the store and I was helped by Marina and Mona. They were very helpful, patient, kind. It is the second time I visited the shop. The first time I came to pick up shopping I did on the internet. I was helped by Mona. Today Marina was looking for clothes that may fit me. Thank you both. You are wonderful.
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September 2021 by Peggy M.
Always enjoy a visit to the store. Everyone is so friendly and helpful and Chico's fashions are so fun.
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March 2021 by Lily C.
Vey chic store with excellent customer services. The display is trendy and shows the nice match of new pieces. Staff is super friendly, professional and very knowledgeable of Chico's products. Shopping atmosphere is warm and pleasant - they greet you, offer help without pressuring you, thank you when you leave whether you have bought something or not. Chico has various promotions & promotions do change a few times per week. Santana Row staff is generally good in pointing out the promotions as options for shoppers to consider. It is nice to see retail staff truly care about customers getting the best value for their $$. Store management does a good job maintaining the cleanliness of the store with good practices to keep custom safe - these are very important aspects during the COVID period.
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December 2020 by Geo R.
Was walking down Santana Row yesterday and came across Chico's. It was more so of the service both ladies provide to me that is why I am creating this review! Both ladies were welcoming and their service and help made me find the perfect Christmas present for my mom! Very wonderful place to shop in!
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October 2020 by Nancy Franklin
I’m not really a big Chico's fan, I normally shop at Kate spade, Ted Baker just to name a few. I was blown away by the level of customer service that I received from Doreen, Mona and the ladies at the Santana Row. They are knowledgeable, Very warm, welcoming, helpful. They both suggested their black label Luxury collection. Now - I am totally obsessed with their Silk-blend dresses, Beautiful blouses and the Indulgently soft pants. This collection is simple and sophisticated! I highly recommend this to anyone and will never think of Chico’s as an “OLD LADY STORE again. I will definitely going back for more...Thanks Doreen for the Great shopping experience!!! You and your team should be positively recognized especially in this climate!Much Love ❤️
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May 2020 by Judy W.
I love this store and particularly favor the Santa Row location (although I've had great shopping experiences at all locations I've visited). The clothes are well made and the sales offer some pretty good deals. I also especially LOVE the costume jewelry!
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December 2019 by Stewart Hanson
If I could I would give zero stars. This is one of my grandmother's favorite stores so it only seemed fit to take her shopping here after an early Mother's Day brunch. We were never greeted upon entry, unlike other patrons who entered after us. However we were followed and watched while admiring some of the jewelry my grandmother was interested in purchasing. I'm sure this business wouldn't care if I ever visited Again. But it should be apparent I won't. Pleasant customer service is a dying trade.