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July 2024 by Khosrow Onbirback
I received a credit card with a $30,000 limit that turned out to be a charge card, not a credit card. After clearing the entire balance from my business checking account, I visited the branch and spoke with Bliss. I asked why they had deducted the entire balance. She had to investigate and discovered that I was sold a charge card instead of a credit card. The branch manager, Kiran Kaur, admitted that Bliss should have advised me to close that account and open a regular credit card. Since that option was never presented, and employees continued to use the card regularly, we kept making payments until November. Unfortunately, due to business hardships, I couldn't make a payment. When I approached Bliss for guidance on adjusting payments, none was offered, resulting in a late payment and a $30,000 balance.
By April, I managed to pay off the debt in three installments. Before making the final payment, I contacted customer service to explain the confusion between the charge card and credit card accounts. The banker was unaware of the charge card and suggested I obtain a bank error letter from the branch to rectify the mistake on my credit report. However, Bliss hesitated to complete the form, citing potential HR audits if she did. Not wanting to cause trouble, I left the branch, returned the next day, and explained my situation to the floor manager, who arranged a meeting with Kiran.
During our meeting, Kiran promised to email upper management and provide an answer by the following Tuesday, but I never heard back. The same day, I deposited a $73,000 check and was informed of a two-day hold. However, this hold was extended to 11 business days without explanation. When I confronted Kiran about it, she attributed the extension to a decision by the back office. I insisted she verify the check's status but she refused, leading me to suspect she extended the hold to inconvenience me and potentially force me to leave Chase.
In a subsequent meeting with Kiran, I recounted my interactions with her, including her directive to Bliss not to file the bank error letter and her failure to follow up with her superior as promised. She denied ever discussing the matter with her superior, blaming it on email or technical issues. I realized then that she hadn't been forthcoming with me.
Expressing my frustration, I suggested she might have been involved in extending the hold on my funds to retaliate against me or avoid reporting issues to HR. Following this exchange, I left her office upset. A few days later, Chase informed me via email that they had decided to close all my accounts. Despite my funds being available, the bank restricted my account, preventing me from cashing checks or using my credit card, although they continued to accept ACH deposits and payments from my credit card processor.
I received another letter stating that once my account was closed, Chase would send me a cashier's check for the remaining balance within 30 days.
In summary, my experience with Chase Bank has been frustrating and disappointing. I was misled into obtaining a charge card instead of the credit card I needed, which led to financial difficulties for my business. Despite my efforts to resolve the situation, including seeking assistance with a bank error and addressing issues with fund holds, I encountered unhelpful responses and inconsistent communication from branch management. The abrupt closure of all my accounts further compounded these challenges, leaving me unable to access my funds as needed.
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February 2024 by Winston Wolf
No customer service here at this Willow glen chase branch. In every branch your going to have a new accounts person and a branch manager at the minimum to assist with servicing. To tell me that no one at this branch can add a joint signer. Clearly lack of service and folks that clock out early befor the branch closes.
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January 2024 by Frank Murphy
Clark Pierron has been a lifesaver during 2023, helping me with a difficult intestate resolution of my late brother’s estate in Washington state!Lots of notary service (at no charge), help with savings bond redemption. Clark is very sensitive to customer needs, not “pushy” to upsell anything. We were previously a checking and savings client at Chase, but Clark has created a loyal customer through his efforts this year!
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December 2023 by Steve Heilig
Informed personnel,plenty of parking,very clean,felt safe..
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September 2023 by Jezza Mei O.
Came here to give a shoutout to Roosevelt Go who helped me open an account with Chase. He was very patient, answered all of our looming questions and had great customer service. Roosevelt helped us navigate through the Chase App and was overall helpful. I would definitely come to this Chase for any other questions and concerns just so that Roosevelt could be our banker!
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July 2023 by Leticia Munoz
Had the best experience opening my accounts at this branch. Great customer service!!
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July 2023 by Ritu Raut
I’ve been assisted by Clark Pierron. He was very efficient and informational! I have tried other branches of Chase and this one was the most helpful!
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July 2023 by Silvia C
I've been assisted by Shan several times, and his customer service is efficient and fast. He is also professional. I wish other Chase banks had tellers that were as efficient and fast as him.
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March 2023 by Dong N.
Teller line service is terrible, rude , they really don't need customers business. Especially the little philipino teller. Branch manager please do something. It doesn't look good at all.
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November 2022 by Joseph A.
This location usually has fast service despite their lines accumulating fairly quickly during peak hours. The tellers are very friendly and always make sure that customers leave happy with as smooth of transactions as possible. The bankers seem very knowledgeable and are always willing to answer all questions to get patrons the account details they need.
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July 2022 by Jason Haddox
One teller working, and five others looking at computers with long helping no one.
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July 2022 by prashant patel
Michael was super helpful
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March 2022 by Ricky Joe
Poor service for live banker
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September 2021 by David Katz
Worst branch. Staff and management are incompetent and not able to provide any help whatsoever.They NEVER answer the branch phone. Maybe 50 attempts in the last 6 months at different business hours and no response. The system doesn’t let you leave a message. It just says “we’re busy at the moment, please try again later”The only option left is emails.For the past 6 months I’ve been trying to contact staff members including the branch manager Kiran over emails and GOT NO RESPONSE from anyone! Follow up emails didn’t help.I have to go into the branch physically each time for need anything.Chase and specifically this branch are not suitable for anything that requires human touch.I moved from Wells Fargo hoping to get a better service but looking back, WF were providing much better service.These guys are not doing the bare minimum. In fact, I don’t understand what is it that they do for work..It’s extremely disappointing and disrespectful.Shame on you.
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May 2021 by Elena D.
Today I went to the Lincoln Ave Chase in SJ to do some transactions for my parents' trust. The banker near the door, John I think, immediate asked if he could be of assistance and took care of transferring funds and correcting an error. It was all done quickly and efficiently. My parents trust was divided among ten banks, I wish all of my banking transactions were as effortless as this one.
