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December 2023 by Junnun Safoan
Two 24/7 ATMs. They work.
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June 2023 by Robert F.
I'm not sure how this branch could improve. The interest they make on my meager checking account in no way makes up for the in-person advice, service, and reliability I've come to expect from this branch. David M helps me with all business banking issues, and I've come to rely on his open and honest opinion. As a customer, I've also used Chase to notarize non-Chase documents, which is appreciated.
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March 2023 by Lacy G.
Everyone teller at the front is friendly. This poor review is for the appointments. I have gone in there four times now trying to just change my last name on my credit card. Every time there's about three employees sitting around and the receptionist tells me I have to wait an hour for an appointment. Every time I'm in there, they act like they're too busy to handle a task that takes five minutes.
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September 2022 by Daniel H.
I've been a loyal customer for many years. I purchased tickets I never received and they still charged my credit card after disputing. Thank you for stealing $615 dollars Chase!!
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June 2022 by Jimmy M.
This bank sucks! My 99 yer old aunt has been locked out of her account, so now she doesn't have any money to pay for her Care Home. Why would they do this? This is elderly abuse!!!
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April 2022 by Young M.
Worst customer service. Ive been their customer for last 10years and now I'm done. closing my account soon
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August 2021 by Michael W.
Been a loyal customer since my college years and still with them ever since. This place has changed a lot since 2011. My mother has been loyal to them even when the bank was called Washington Mutual. Hard to believe the economy has a huge impact on this place. When I first came here they offered free checks which was super nice. I am just in awe this place has taken so much beatings and still stood strong in my hood. It is more than your average chase or neighborhood bank. It might outlast the Sphinx. The biggest reason why I am loyal is that 99% of everyone who works here is super professional and sweet. There's a sweet Vietnamese person who works here and every time I see her or go to her window she greets me with a smile. Doesn't that make your day or turn a frown upside down? That's 100% service here. It doesn't get any better than this. A former manager here was super patient and helped my family fix up a serious issue we had. Also when I lost all my money after college, I didn't panic why? It's because they calmed me down and helped me close my old account without tears. The location is nice, down the street from my flat However, it's not all fun and games. One employee here keeps spamming my phone for a product I don't need. DO I LOOK LIKE I OWN A BUSINESS OR WANT A HOME LOAN? NO, I'M TOO BROKE FOR ALL THAT. They could use some better help to market their services here. If a giant truck comes in the lot it can get hard to drive. The building is why I mentioned the word sphinx, it's too old. Chase got rid of their free checks forcing me to buy from other sources.
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May 2021 by Jackie H.
Chase me away Thursday, 5/13/21, 3:30pm Very disappointed with their service. I called ahead of time at around 2pm n talked to David about notary services. He assured me that it would be alright for me to drop in anytime from 3-4, even 5 before they close. He even checked to make sure that the notaries would be available for us. David had helped us many times in the past n was always very courteous n helpful. So it was great n never thought about it again. 1-1/2 hours later I came in with my daughter and grandson at 3:30. The greeters at the entrance were nice n we waited for a couple of minutes. Then the manager(?) (she looked like the authoritative type) came out and told us we'd have to come back another day n claimed that the appointments were full for the day. I asked to speak with David n she said his appointments were full too n we couldn't even wait. Wow, really! Basically telling us to get the hell outta there. Very rude! Very rude indeed! On the way out of the door, another customer complained to us the same about their lack of service n their lousy attitude toward customers. He said he was ready to move his money somewhere else. I'm considering doing the same. Unforgivable! For today, they deserve zero star!
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April 2021 by Rob H.
Well, David greeted me and was very helpful in trying to help me with my situation. He took me over to Ramiro, who I told him what I needed help with. So, in no time at all, Ramiro found exactly what I was looking, whereas the employer I worked for had no clue. Thank you, Ramiro for finding exactly what I needed. And the same to you, David, for finding just the right person in Ramiro...who found just exactly what I was looking for.
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September 2020 by Trinh A.
Pretty nice workers with the few times I've been to this location. Went in to open an account and the worker was straight forward in the process, took about ~45 minutes. Big building in a nice location near Westgate with plenty of parking. Has 2 ATMs outside.
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July 2020 by S H.
On 6/5/20 at 6:55 PM I attempted to get a cash advance off one credit card and deposit it into my bank account and asked Josephine Cho for assistance. She asked for my photo I.D. and asked me to enter my debit card information. She then advised me that I had to sign over where I purposely wrote "Check Photo I.D." on the credit card and that was because Chase had an agreement with Visa and she couldn't help me unless I did so. I advised her that I write "Check Photo I.D." on all my credit cards and even explained the reason why and she attempted to argue with me on Chase's policy that I had to write over the card that had my note: "Check Photo I.D." with my signature or she couldn't help me. I asked her if she a manager and she replied no. She said she was a supervisor and that the branch manager had helped her with this type of situation before so she was correct in how she treating me. I asked to speak with her manager, Danica Cavigliano and she walked off to find her and came back to inform me that she had left for the day. I advised her she was being ridiculous and that no one has ever informed me that I had to sign over or above my note: "Check Photo I.D." on the card. She said that was Chase's policy and that if I didn't sign per her request then no service. I told her I couldn't believe she was doing this during this sensitive time in the Country and I knew that wasn't Chase's policy and I thought she was a racist. She said that wasn't the case and I was being unfair. I asked for her supervisor's business card and her's if she had one. She gave me both and said she would file a complaint for me as all other Chase branches that accommodated me in the past with cash advances and didn't force me to write over my signature on the card as she demanded that I did were incorrect in the way they serviced me and they should have refused service to me as she did. I told her don't bother as I was going to file my own complaint against her and that branch. That same night I sent an email to Danica Cavigliano explaining the disrespect and discrimination that Josephine Cho exhibited towards me. The next day Danica called me instead of replying to my email. I called her back only to find out that she tried to protect Josephine by confirming that was Chase's policy and that she was aware that Josephine did file a complaint on my behalf and of course didn't detail what she noted on the complaint, She said that another Chase employee might call me to follow up on this complaint. I spoke to Clint in the Escalation Dept. for Chase Bank and he confirmed that Josephine Cho conveniently omitted that I had "Check Photo I.D." written on my credit cards and she was enforcing the policy that the card had to be signed in order to proceed with service. He also confirmed that forcing a customer to write over or above the "Check Photo I.D." note on any credit card was not Chase's policy. I thanked him for his time and honesty about the disrespectful and racist experience I had to endure at this Chase branch on Saratoga Ave. in San Jose, CA. I think that Chase Bank is a great place to have a bank account and have never experienced a racist ordeal like that at any other branch and I have been a customer there for many years. Every Chase Bank other than this location offered great customer service! I feel Josephine Cho should be fired for how she treated me and attempted to cover up the situation by lying on what actually occurred to cover her racist motives towards me. She thought she could use a loop hole as Chase's policy with another bank to enforce turning my credit card into scribble in the signature area. I also feel the branch manager, Danica Cavigliano should be fired as well for not acknowledging the situation for what it was as she knew what happened as she saw the complaint that Josephine wrote on my behalf as if that was even necessary and she should have known that was Chase's policy not
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May 2020 by Jana H.
Wow I walked to the door of Chase Bank on Saratoga today and looked to my left casually and a lady on the phone in a glass office made a stop with her hand, wiped it across her face to ask where was my mask. I shook my head because I am not sick and didn't need one. I used there hand sanitizer. She shooed me away with her hand and stood up, still on the phone. Then a bunch of people working there ran up to me and told me I can't come in. Well the machines were not accepting deposits so what could I do?! This was the rudest bunch of high school educated people I have ever encountered. The lady in her office on the phone took the cake for me. I will be moving from this bank. Thank God I didn't invest my money with them. They obviously don't check their reviews either. Most of them are negative at every branch.
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October 2019 by Joe L.
I brought a chase check to cash at this chase bank, I do have an account here as well, but I couldn't cash my hard earned money so I can pay the rest of my rent. Now I have to tell my landlord they have to wait till tomorrow until my fucking check clears. Such fucking bullshit I should be able to have my money available to me right away. It's my fucking money not Chase banks money.
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September 2019 by Katarina G.
Explain to me how a bank has no ability to count large amounts of change? Banks are quite literally where we should be able to go to manage our money. I'm appalled. My 4 year old son has been collecting change in his piggy bank and had a ton to count and deposit into his college savings account. We went to this branch and were handed a tray to manually count and roll our huge bag of change. I couldn't believe it. A bank of all places should have a machine to do this for us. The teller then told me she can't take the time to help or do it for us. When I asked about a counting machine she told me to go find a coin star somewhere (which would take a percentage of my son's money.) I can't make this up. I had to pick up my younger son at daycare so there was no way I could stay and count all his change. So we left- without being able to get anything done. Oh and when I called afterwards to speak to a manager so I could try to understand, no one answered and there was no ability to leave a message- the call just drops. Completely stupid.
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December 2018 by Sam K.
This is the closest Chase bank to my home, so I come here quite often for conducting business. Within the branch, Graham has been a great and helpful banker that took care of my requests the most often. Mark, the investment consultant, has also been very helpful. Every time I visit this Chase bank, the personnel within this branch has a smile and is approachable. As a Chase CPC customer, I enjoy working with this branch on my investments and many banking needs. Chase CPC program offers completely free banking accounts with all kinds of fees waived along with unlimited free trades. This is a good benefit for those that want to try Chase CPC. Usually, I do not need an appointment to come in, but if you are looking to work with specific individuals, calling in for an appointment would be advised.
