-
January 2024 by Sharon ..
Very bad customer service, I ordered a pair of shoes, the order was just going automatically without any security checking. And it routed to a wrong pick up address. Worst experiences!!
-
January 2024 by Johnathan Y.
Great Nordstrom location. The products are always well organized on display in the store. Lots of designer name boutiques within the store itself. Always a lot of foot traffic in this store location, but it never feels overcrowded. Sales associates all over the store are friendly and helpful.Had a particularly great experience with and customer service from Dory at the Maison Francis Kurkdjian section.
-
December 2023 by Lee D.
I guess my daughter was not happy with the $900 dresses from Walnut Creek's Macys...?Quality/Quantity - Got a few more dresses for my daughter.Cool happy hour bar at this location, see pictures. Nice place to take a break while my daughter shops.Atmosphere - Nice upscale location.Extended holiday hours, see picture.Open 7 days a week, normally from 10am or 11am to 7pm or 9pm.Service - Good, especially their return policy.Price - Expensive, but you pay for the service with this company. And it is worth it!Not going to share how much we spent.Owner Comment - Congrats on your success since 1901, which started out as a shoe store!1963 - Added apparel when they acquired Best Apparel of Seattle.1971 - Company went public.1973 - Nordstrom Rack launched.
-
December 2023 by Khanh T.
I recently had the pleasure of receiving exceptional service from the DIOR cosmetic counter by associate, Robert Llobrera. Robert's attentiveness, expertise, and friendly demeanor made my shopping experience truly enjoyable. I appreciate his willingness to go above and beyond to help me. I left feeling confident and satisfied with my purchase. Kudos to the fantastic cosmetic associate for providing top-notch service!
-
November 2023 by Jennifer D.
Stopped by Nordstrom to return items as I realized they were just taking up space. As I was walking into the store, a gentleman by the name of Ryan from the women's shoe department greeted me and provided great customer service. We had a friendly conversation and he processed the transaction with ease and had me out of there in no time. I appreciated all the help and Ryan's willingness to help!
-
November 2023 by Diane W.
I have a real love/hate thing with Nordstroms. I can usually find clothes on their website and then whatever I don't love, I can easily return and look around. Well, easily until now. For some reason they have done away with the easy and fast returns counter. Instead since there are no signs to a return department. The customer is left wandering around. I asked two people who work there and both said, " you can go to any counter but they are not salespeople." One suggested the third floor. I started the new task of finding a counter with a salesperson. Up I went up to the third floor and found a counter and salesperson. Perfect.This salesperson was clearly not taking this request without more information. He asked, "who sent you?" Gosh, "someone" not going into too much detail. What difference did it make? Not satisfied he asked, "what did they look like?" Ummm..."what department? Second floor??? I'm calling my manager. He needs to know!" "Can I just do my return?" "You have to find the receipts on your phone!" Usually they just ask my phone number and check the tags. What did he think I was trying to do?We went on in this vein for about 5 minutes. Maybe longer. It was uncomfortable. People started looking. My plan to do any holiday shopping is quickly dissipating. I'm near tears while I find two separate receipts on my phone. Nordstroms doesn't even put them in their shipping boxes. After being treated like a whiteness to a murder and then, even worse, a suspect in a crime, I found the information on my phone.I always like Nordstroms for gifts because they are known for their gracious returns. I guess that's finished. My returns were from two days ago, with tags and packaging. I'm not the criminal mastermind they seem to think I am. Isn't Nordstroms training anyone? All that needed to be said, "Thank you for shopping with us. Can we show you anything else?" If that's not possible, just "Thank you" and we could have parted friends. I couldn't wait to leave. Luckily, Tiffany is close by so I went over there and had a soothing gracious shopping experience. Dear Nordstroms,Thank you for all of the amazing changes!!!On my way to the Apple Store, I decided to visit the handbag department Okay, I visited twice but who's counting?First, the new selections are fantastic!!! Oh my gosh, there is a Fendi that I had to take a picture of! It's amazing!!I was warmly greeted by Marc. No one has better taste in Nordstroms. He knows the designers and has a fabulous eye for what works. I like a purse that says, "business" but "whimsical". Marc found it. If you need a purse, wallet or tote, go see Marc. On this topic, I am thrilled with the cheerful attentive new salespeople. Good move, Nordstrom. This is something you can't get on the Internet. If I ran Nordstroms, I'd put Marc in charge of this department. He knows everything! Please let him do some buying for this department! The right purse makes such a huge statement. Thank you so much!!!!Highly recommend!!!Marc, if the Fendi goes on sale, please call me.....Okay, What happened here?? This was my favorite Nordstroms. I could always find beautiful pieces and the customer service was beyond reproach. It's usually pretty busy but last week, it was a ghost town. Tumble weeds and creaky floors? Almost. I found a beautiful skirt and looked for help. There was no one. No one! I put the skirt back and left.After I got home, I went to their website and the skirt was delivered in 2 days.I could have saved the stress of driving over and parking. There is no reason to come into the store. I don't find shopping entertaining but I love beautiful clothes. Nordstrom on line.
-
November 2023 by Kevin A.
This review is not for the store or products. I write this specifically for the return and refund process so that other customers can take care when they return items at the Valley Fair Nordstrom store.Long story short, I returned three items (out of the 8) back at the store however I did not receive the refund amount for 2 weeks. It was only when I checked my credit statement was when I realized I never got this refund back. The store employee did say that the refund would go back to the credit card I had used while placing the order. Thankfully I had the refund e-receipt in the email and I was able to verify that the last4 of the card did not match the one I had used at the time of purchase. Tried calling Nordstrom's customer service, however they were not helpful as they said I need to go back to the same store or call them to get the refund. Apparently the store has a different system in place than Nordstrom.com Had to call the store another day. Was routed to express service where they were able to help me out with the refund. Initially she was not able to see the returns, so I provided her with the transaction number, register number and ringing employee for the return. That helped her to pull up the return. She was able to then process the refund back to my card. I asked how such a thing is possible when these things are supposed to be fully automated. She says (a bit rude here) that she is super busy and can chat about it later, but for now, she will process the refund. Then she goes on to say that usually she would check the return receipt and see if the last 4 matches while at the store. I don't think they should transfer that responsibility to the customer. Overall poor service with the return, although I must say, 5/8 items that I bought for my wife all worked and she is super happy with that. Now that's a 62% success rate. So, free to shop here with confidence however verify the refund if any.
-
November 2023 by Jay J.
Horrible parking and employee harassing customers. We came for dinner and shopping. When we returned to the parking garage, there was an endless line of cars and it took an hour to get out of the garage. This was because they didn't open the gate despite the huge traffic and everybody had to stop and wait at the gate. The machine wanted me to pay $3. I called the operator and asked why they are not opening the gate and why customers have to wait for an hour to get out of the garage and even pay for the delay. The guy offered "$1" discount. I said this is not enough to compensate customer's time when I had to waste an hour with my whole family after shopping. He yelled "You are not worth it." I couldn't believe what I heard. But yes, customers are worthless to them and they don't care at all how much time they have to waste in the garage after shopping is done. Anyway I gave up and tried to pay, but the machine didn't accept the same card I was using at the mall. The guy just kept saying it didn't go through. I said it's not my fault that your machine doesn't work and he said "is it supposed to my fault?" Yes, it's your company's fault that the machine is not working and it's your job to provide support. If you don't do so, it is your fault. Ridiculous. There are numerous reviews about terrible parking experience from this mall. Some people are naive to say it's not Nordstrom's fault. It is Nordstorm who failed to provide reasonable parking service either directly or through a vendor. It was their choice to ignore numerous complaints from their customers and not take any action to the mall or the parking division. We came as a customer to Nordstrom not to the parking garage. We just spent $1,000 here and got harassed by the parking operator after wasting one hour in the garage. These parking guys won't be bothered from individual shoppers. Only big clients like Nordstrom can demand a change. Apparently they didn't do it. Here's my one star and we will never come back.
-
October 2023 by Sean G.
I recently had a disappointing experience at Nordstrom, specifically due to the poor service provided by Sergio, the department manager. I have always held Nordstrom in high regard for their exceptional customer service, but this encounter left me utterly disappointed and frustrated.From the moment I approached Sergio for assistance, it was evident that he lacked the basic skills necessary to handle customer inquiries. His attitude was dismissive and his responses were unhelpful, leaving me feeling undervalued as a customer. It was disheartening to witness such a lack of professionalism from someone in a managerial position.As a loyal customer, I have come to expect a certain level of service from Nordstrom, and Sergio's behavior fell far below those expectations. It is disconcerting to see a department manager display such a disregard for customer satisfaction. I sincerely hope that Nordstrom takes this feedback seriously and addresses the issue promptly.I believe it is essential for Nordstrom to maintain its reputation as a retailer that prides itself on exceptional customer service. Instances like this, where a department manager fails to meet the basic standards of professionalism, reflect poorly on the entire company. Nordstrom should take immediate action to rectify this situation and ensure that customers are treated with the respect and attentiveness they deserve.In conclusion, my experience with Sergio, the department manager at Nordstrom, was deeply disappointing. I hope that Nordstrom takes this feedback seriously and works towards improving their customer service standards. As a customer, I expect better, and I hope that Nordstrom will do everything in their power to ensure a more positive experience for future patrons.
-
April 2023 by JoAnn Y.
To the staff working at the store on the evening of April 5, thank you for your quick action and attentiveness. It was really above and beyond. Nordstrom has always been known for their premium service, but during an incident they really showcased their speed and kindness. I will continue to be a loyal customer.
-
February 2023 by Jeanette C.
I love Nordstrom... but how does Nordstrom in San Jose allow The BLACK TUX to continue to do business in their establishment?!?!?!?!?!?!?!?!?!?!?!?!?!? I'm appalled Nordstrom would even allow The Black Tux to be affiliated with their customers. BEWARE- Black Tux is UNRELIABLE!!! If you're trying to rent a tuxedo for your wedding... look somewhere else. Zero stars for The Black Tux!!!! If you're looking to get a tuxedo for your wedding, or any event... look somewhere else. The Black Tux company can not be trusted with your Big Day!!!!!!!! Do yourself, your family members and friends a huge favor and AVOID The Black Tux!!!! Save your time and money and find another company to get your tux/suit!!! You will find better customer service and higher QUALITY suits from so many other companies. The Black Tux does not have the staff and/or enough product in stock to follow through as a legitimate business, and does not follow through and will cancel at the last minute. I warned my son about ALL the horrible reviews left from unsatisfied customers. Do your research on Yelp, Instagram, etc. Now I see why The Black Tux stores are closing. Shame on the remaining Nordstrom stores that continue to allow The Black Tux to "try" to carry on doing business. I don't want anyone to have to go through the same experience. At least I got away before being SCAMMED and will spend my money with a more REPUTABLE AND RELIABLE company... definitely not The Black Tux!!! I just hope no one else will have to endure the same disappointing experience we encountered by your company, as many others, who also left poor reviews. Don't bother reaching out to me to try to make it better. I've moved on...
-
January 2023 by Lai V.
This review is for Hao .. I came in Wednesday Jan 25 for some stuff.. didn't know exactly what & just browsing, when I saw a smile greeting me from a distance. Hao was so welcoming & friendly. When I did decide I asked for Hao's assistance, she was so thoughtful about things that I didn't even think of at the time. That's how good she was. Thank you for your awesome customer service Hao.
-
January 2023 by Ariel L.
I came in here to buy Skims. I couldn't find what I was looking for until an employee helped me. They gave me their opinion and recommendation. I am so happy they carry skims! And excellent customer service.
-
December 2022 by Mimi P.
This has been my go-to store for almost two decades. I have seen great managers/staff come and go, but it is still my favorite and most consistent shopping place. They are reliable, attentive and always willing to find a solution. There are times I may not have the Nordstrom experience, but they always make up for it in the end. Ashley is terrific, the tailors and the ever-changing pickup/returns area are precise and always friendly, and it is always a fun experience shopping at Nordstrom's Valley Fair. I commend the diligent, hard-working staff. They tolerate a spectrum of clients but always with a smile. Thank you.
-
December 2022 by Judy Y.
Love Nordstrom's return policy. Low stress and they accept online returns. I also stopped by the sun glass section and I decided on a cute pair of quays. Stocking stuffer from my fiancé lol since my stocking is empty while his is pretty full. The lady who helped me was very kind. She told us she would grab us a new pair! Excellent service. The return line was not too long on a Monday night the week before Xmas but there were 3 or 4 registers. Parking is free for the first 2 hours.
