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February 2024 by Dix B
Food was mid. Service was very slow. I was the only customer but my food took more than 10mins.
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February 2024 by Angela C
I asked the girl working if they took cash and she said no. I was extremely disappointed because that would have been a perfect super bowl meal. I ended up getting a slice of pizza next
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January 2024 by Francis E.
Ordered this at 12pm on January 4th, 2024. There was two nice young ladies who were working from what I could see. It appears that a hair had made it into my PHILLY CHEESESTEAK. I took the hair out and ate the rest of the sandwich no problem (it was in fact quite delectable). I just ask next time for the employees please consider hair nets in the neat future. 6.5/10 flavor all together.(hair circled in picture as you can see I am in fact a man)
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December 2023 by Anne Sciara
Food was good and fresh. Staff pushes you to the computer to order if you pay by card so not much to say about customer
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November 2023 by Wendy Q
There was an old Caucasian man taking and giving out the orders. He was really rude and giving out the orders really late. One of the guys from the kitchen gave me an extra ranch as the one I paid for the lid wasn't working. Right away, the old man started charging me for the 2 ranch they gave, saying it in a really rude mode. 66 cents for a super small portion of ranch. I ordered only 1 sandwich & 3 cheesticks, and it took them over 30 minutes to get my order ready. He caucasian guy gave a really bad service! Don't recommend it!!
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June 2023 by Mariam Rashidi
Ordered online for pick up. It's 7pm and store closes at 8pm, but they're already closed. Didn't receive any calls! So disappointed! Never again!
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June 2023 by rockie road
They are very
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June 2023 by John C.
The poor Guy at 6pm is working by himself. I don't know if someone called out or not but more people need to be scheduled. I saw at least 4 people go up for refunds while waiting. This caused the rest of the orders to be delayed even more. Been waiting over 30 minutes so far and the person who ordered in front of me has not received their food yet either.
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May 2023 by jon doe
Really salty food. I would not recommend.
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March 2023 by Derek L.
#taste - 4/5#portion size - 4/5#service - 3/5#value - 3/5#recommendation(s) - non chicken cheesesteaks are better in my opinion because the chicken ones can get dry#tip - download the charleys cheesesteak app. They always have deals for things like free fries with a purchase#like - I like the old school cheesesteak.#dislike - it's a bummer that the food customizations in the app are limited to predetermined choices. It would be nice to have a notes section to provide additional requests. #suggestion - when using credit from the app, that counts as using a deal which I think should not be the case. Because of this, we weren't able to use an actual deal since you cannot combine anything else with the credit and then the app doesn't let you access any deals for some time after using the credit.
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February 2023 by Rich Beaver
Philly Cheesesteak? Nope, not even close. The people running this establishment must not have ever been to philly
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January 2023 by Ree C
The mall is open till 8p.m. on Sunday but I came here at 6:45p.m. and the worker said they're closed. I'm confused as to why you would turn customers away an hour and 15 minutes before closing?
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December 2022 by Robert Lizaola
My order was short one fry and I didn't get my ultimate fry ! When i asked them about my order they told me " I don't know what your talking about" the tall man in the middle said ! ? I was refused to get what I ordered ! Bad customer service..... I'll never go back !!!
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December 2022 by Cuong P.
We got the Philly cheesesteak, large. It felt like something was missing on the sandwich. There were barely any green peppers and mushroom. There was an ok amount of meat, but cheese was lacking. Other locations like great mall is better.
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December 2022 by Robert L.
My visit didn't go well ! I was short one LG fry and I didn't get my ultimate fry! When I asked about my order the tall man in the middle said " I don't know what your talking about" ! I was refused to correct my order....... didn't want to help me ! Bad customer service...... I'll never go back
