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June 2024 by Albert Candelario
The ATM machine here sucks to deposit cash ****UPDATE theybhave new atm machines
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March 2024 by Konstantinos Moshogiannis
CEFCU, which advertises itself as "not a bank, it's better," seems to have a different definition of "better." If "better" means not having full control over your money, then this is the establishment you want to do business with.I recently opened a checking and savings account with them and was asked if I wanted an ATM card. I said yes, and they handed me an ATM card. When I asked about the withdrawal limit, the representative mentioned it was a couple of hundred dollars, which didn't seem like a big deal at the time. She also mentioned that I could ask for an increase after six months.However, the next day, when I attempted to make a deposit via the ATM, the machine indicated that the transaction was not allowed. Upon calling the bank, I was informed that my card had "limited functions." When I asked why my card had limited functions, I did not receive a straightforward answer.After further investigation, they mentioned that the decision was based on the cash checks system, where banks report customers' negative or non-negative transaction histories. I obtained a free report online within seconds and found zero negative information.I have been banking with Capital One for over twenty years, never wrote a bad check, never deposited a bad check, always paid my bills online, and have full access to my bank account. Now that's what I call a bank.Having limited access to your money is flat out ridiculous. CEFCU should be ashamed of themselves. If you're looking for a financial institution that respects your financial autonomy and provides full access to your funds, you might want to look elsewhere.
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February 2024 by Sasha Martin
I've been with Cefcu for over 10 years.I live in the valley and there is no Cefcu out here and I refuse to shut my account.I keep money in my accountbecause they are simply the best. If you want to keep your money safe and not get fee after fee Bank with Cefcu.Best in California. It's not a bank it's waaaaaaaaay better.
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September 2023 by soniya c.
My mom called their number and the lady who picked up instantly gave her attitude. She asked her how we can get help lowering our car payment but the lady said the people were going home then changed her answer saying they weren't? Either way she literally hangs up the phone ending the call for no reason. Doesn't even try to call back or anything like that. Very rude and unprofessional.
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September 2023 by Rosalie Govek
I am a long time customer of this credit union. I have used many of their services and have never had any issues! Located in a very convenient location too! Customer service is exceptional!
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September 2023 by Erick T.
I want to thank Khyati Patel for handling my auto loan! She kept me posted during the process and submitted all documents to lending department and the rest was history! She was very professional and knowledgeable! I enjoy working with her! I will recommend her if you need assistance for your loans. Thanks again Khyati!
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January 2023 by Ned K.
Review for Notary Services. Excellent member benefit and Jenny Do was friendly, professional and patient as we went through a stack of documents.Thanks Jenny!
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February 2022 by Chris G.
cefcu sucks if you're not "rich".. my wife and i were always treated like lepers.we always tried to keep positive.. didn't help us..
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February 2022 by mark j.
I have a loan through Cefcu and have had docs notarized many times. Today, THE Notary Public said I can't have this done since I do not have a deposit account. Nor will I ever. I would not recommend this business.
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December 2021 by Logan W.
After 3 accounts and 2 loans through you all, I am powerfully disappointed in the ineptitude by the 7/8 employees who were unable to provide me with the title to my vehicle paid off in September. I was guaranteed by multiple employees including a titling manager that the duplicate title would be expedited after you shipped my original title to the incorrect address. It is ridiculous that you were unable to fulfill your promises to correct a mistake by you. This type of treatment and lack of accountability makes it really hard to ever give you my business ever again.
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October 2021 by Jenna V.
Customer service was not the greatest. Personal conversations should be immediately stopped the moment a customers walk through the door. At first my teller had a an attitude but as the transaction carried on she did seem in better spirits. The customer service does not meet the standards to the cost of living in the evergreen area. I will be more than happy to drive to Lincoln location for my next trip to the bank
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October 2021 by Moe M.
Customer service was not the greatest. Personal conversations should be immediately stopped the moment a customers walk through the door. At first my teller had a an attitude but as the transaction carried on she did seem in better spirits. The customer service does not meet the standards to the cost of living in the evergreen area. I will be more than happy to drive to Lincoln location for my next trip to the bank
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October 2021 by Martha R.
my husband and I got a credit union because it is supposed to be a better bank...which in some cases it is but for customer service it is not. One problem after another with no accountability. We are planning to leave because of the poor customer service and other silly things that are not customer oriented.
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October 2021 by Mudit B.
Have been banking here for a couple of years now - good customer service, tellers are experienced and it's been a good overall experience. The icing on the cake though is Jesus Salcedo. Jesus is the branch manager and has created a warm and friendly culture in the branch. Just today morning I saw all the halloween decoration and it's nice to see the staff have fun while working. I also had a situation where there was a hold on the deposit and I needed a cashier's check today. Jesus explored out of box solutions and made it happen. This is the second time where Jesus has stepped out of the conventional ways to help me out. We need more bankers and branch managers like Jesus - thanks Jesus for what you do, it matters and makes a difference !!!
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August 2021 by Alyssa M.
Can't easily pay my bill. Been on the phone almost 30 minutes waiting. Bet if I don't pay you will call me in a heartbeat with pleasure. I linked my bank account, not only is there no option to make payment but it linked my business account. I had to enter bank login and password for regions and it didn't ask which account to use. There was no option to even choose my personal. Then the lady in the phone acted like I was slow and told me I entered wrong information. No. I entered regions login, I had no option to type my personal checking number or I wouldn't be on the phone. I had to go to a different part of the website. Idk why they have link accounts option when you need to use another option to type a diff account. Both options should be right in your face, so we don't have to waste time on the phone.
