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October 2024 by Polly Chan
A very beautiful and design furniture store! The layout is also very ingenious. Some tableware, toiletries, and blankets are quite good value for money. The store is comfortable, spacious and bright, and it is very comfortable to browse. The furnishings are very thoughtful. There are many furniture sofas or kitchen tables. The prices are quite moderate and the quality is good. , is a store that makes you feel happy when you visit it.
The location is very good, in Santana row, with parking nearby.
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August 2024 by Andrea Ysebert
Always-friendly staff, and a beautiful store that I’m so thankful is closer than SF. Very quick for store pickups or convenient for browsing. Love this place.
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July 2024 by Yolande Tian
Valeria is amazing! Very nice and caring:)
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May 2024 by Jane Liu
Staff seemed cold and unfriendly. They selectively choose who to greet and I was ignored. I'm moving to the Bay Area for a new job and need to furnish my apartment, but I would not feel comfortable buying here.
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December 2023 by annisaevaa
Worst customer service ever. “I don't care about customers at all” attitude. Inattentive and lost staff. No one could help or at least take a payment at the cashier as its always empty.
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November 2023 by Anna Isaeva
Worst customer service ever. “I don't care about customers at all” attitude. Inattentive and lost staff. No one could help or at least take a payment at the cashier as its always empty.
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November 2023 by Blake
Christine and Nicole are rockstars! They came in clutch for last minute Xmas gifts and over the top wrapping to make it extra special. They are the best!!
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September 2023 by Cyndi M.
This store smells like sour milk. It's 5:40 pm & empty with zero customer service. Too busy chitty chatting at a poorly placed customer service counter. Just wanted to check it out, so I'm sitting on a sofa, an uncomfortable one, making an honest review while being ignored. They get the 2nd star only for using FSC wood in some of their synthetic poly poofy furniture. Ok, this was lame. Heading out.
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September 2023 by Alice Siah
The store ppl are very nice and engaging. Lovely presentation. I often buy online and pick ups both inside the store or outside. They are always very quick and have great customer service. Thanks CB2!
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August 2023 by Anwaya Aras
Had a pretty bad experience with this store. Our original designer: Jake left and so we got passed around. We had a lot of furniture to order and the store wasn't professional at all. Jake was great but if your associate leaves, it really is a problem with this store.
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June 2023 by Shristy A.
We absolutely love this store and visit here often for our kitchen/living room furnishing needs.Also, absolutely love the location of this store - no trouble with public parking(free), hangout before or after shopping. Oh! and did I forget to mention that the service is amazing as well. Pickups are so easy and quick - they get stuff from the backdoor all ready for you. Returns/exchanges have never been an issue. They are all super nice!We have bought planters, loads of things for our kitchen and what not. We hope they have more varieties in their furniture/bedroom section.
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June 2023 by Qinyao Mou
I went to the store to check the sofa I saw online but the store doesn't have it. Rick is very engaging and went above and beyond to help me to figure out what materials, size and everything about the sofa, I ended up with buying another one at store I liked better!
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June 2023 by Gregory C.
I purchased two planters here. A few days later I realized one of them had a hairline crack all the way down, I had already thrown out my receipt, but I took it back anyway.They replaced it on the spot, never even asked for my receipt,
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April 2023 by Juliane Krebs
Great store....
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February 2023 by Jill O.
CB2 at Santana Row is a great place to shop and to be inspired for your home designing needs. Sales associates were welcoming and very attentive to all the customers in the store...and there were alot. The spacious store has soooo many set ups and merchandise that one can't leave without being inspired with new ideas. The pieces sold here are definitely a higher end and it's obvious when you see up close and even feel the quality. This shop is centrally located in Santana Row, so there are many things to do and to see in addition to checking out this fabulous store!
