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November 2023 by Ryan N.
I have been to a few places in the bay to have my truck serviced and this dealer has done the best. They charge a bit much as dealers do but they do good work. I would recommend them if you are looking for Ford Service in the bay area.
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November 2023 by Jaquan C.
I have never experienced customer service like theirs before. I bought a ford mustang through capitol Chevrolet, which came with warranty to the capitol ford dealership. I have called this dealership well over 30 times over the span of 3 weeks and I kid you not, I was only able to get through and speak to someone ONCE! It is absolutely ridiculous. I do not recommend bringing your business to this dealership and if it is absolutely necessary to purchase a car here, make sure you are getting a warranty that is valid at ANY Ford dealership as it will take months to even get a hold of someone here , let alone the repair time.
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November 2023 by Tomiwa Oladele
I bought a 2012 Mercedes from here. Patrick and Byron were fantastic, they spent hours helping me to make sure my experience was smooth. They are both great workers and people. Would recommend asking for them if you visit this dealership!
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November 2023 by Vincent V.
We have owned Fords for years and the last 6 months were a disaster:2016 Explorer (125K miles) - $6000 water pump replacement2016 Explorer - (132K miles)Crankshaft key broke off block. Told we need a new motor, if one can be found (est $10,000-$12,000)It was easier to just replace the vehicle (Explorer) which we did.Then this past weekend my wife took our C-Max in for regular service (oil, filters, wipers, rotate tires). She was the second appointment of the morning. At 3pm or so we went to the dealership to find out the status of the vehicle. At that time she was informed they were unable to rotate the tires because they were afraid to crack the lug nuts. Her service advisor informed her, "its common for the lug nuts to swell due to mileage (105K miles) and crack." However, if she wished to purchase a set of new lug nuts for $300.00 they would gladly rotate the tires.If this "swelling and cracking" were a known common problem would that not be a factory issue not a consumer issue.Anyhow, we are done with Ford. Done with 100K mile broken motors, and swollen lug nuts!
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November 2023 by Zhongjie Wang
I sent my Mach-E for a maintenance service at Capitol Ford. I used their pick-up and delivery service. They picked up the vehicle at my place. And when they sent it back, I found there was a dent and scratch on the front passenger side door. I know my car very well and I am sure it had no dent the day before they picked it up.I talked to the service manager about this. They said they can’t do anything because I did not take pictures before the car was picked up to show the damage wasn't there before. This was not a good experience for me because I thought they would take better care of my car.If you send your car to them, make sure you take pictures of it before they pick it up, just in case.
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November 2023 by Janine F.
They ask you for a lot of downpayment and that you will get a check of thousands of dollars but NO they just say that so you can spend more money for them. They never respond after they sell you the car and will not help you after you bought it.They ALL TALK!
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November 2023 by Meredith D.
Hello! I had the extreme pleasure of working with Andrew Balzerit as my sales person when I was looking for an F150. Andrew was kind enough to show me all of their inventory until I found my dream truck, a 2023 F-150 Tremor! Andrew was engaging, efficient, and I felt like I've known him for a long time. He and the rest of the staff had me in and out with my new truck in about a hour! This has been the best vehicle buying experience ever! I would definitely recommend Capital Ford and Andrew as a salesperson. Thank you Andrew!
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October 2023 by Matthew P.
38% dealer MarkUp on new Mavericks. This is shameful and I hope everyone realizes paying these dealer Markups are 100% based on greed and nothing else.
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October 2023 by Goose Baluta
My wife and I’s experience purchasing a new 2023 Ford Bronco Sport from Capitol Ford last week was phenomenal! I’ve never enjoyed the hard sales pitch game like I’ve gone through in the past when shopping for a vehicle - this was not the case when dealing with Cruz. Cruz was genuine in his interactions with us, and we were very comfortable talking with him about what we were looking for. He didn’t hesitate to show us any vehicle we were interested in and freely gave us the keys to take a couple of test drives. He even went for a drive with us to check if the vehicle would fit in our garage!
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October 2023 by Victoria Romine
Gerald Knapp (Gerry) sold me my car this past weekend. He is a great conversation starter, kind and most importantly for this review - a great car salesman. I would recommend him to anyone wanting to purchase their car though Capitol Ford. Alongside him we worked with Ryan (unsure of his last name). He was great too, very kind and worked with us to get the car we really wanted. If you want a Ford, go to Capitol and ask for these men.
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October 2023 by Joie C.
Ok let me tell you! When I give a standing ovation for customer service and support I must have had an over the top experience at the place. This place really went above and beyond to ensure that I got not only what I wanted but what fit me in the end. I was head strong on getting a specific make and model and when I saw it and test drove it I felt differently. They were super patient and gave me every option they could possibly give me. HIGE SHOUT OUT TO RACHEL MURPHY! She was so patient as I was trying to make my decision also giving me even more options. Our house will definitely be going back to her!
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September 2023 by Giggly Giggly
Beware of taking your car here for service thus I wouldn’t trust buying one from them. I went in for a standard oil change and got my 2022 navigator back with a dent in the middle of my hood. After I reported it to Zachary in service they promptly ignored my calls and messages. The service team takes pitchers of your car when you drop it off and these bozos know I didn’t bring it in like that. Their low life’s to say the least.
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September 2023 by Doug Osterman
About 11 months ago, I purchased a new vehicle from Andrew at Capitol Ford. He was such a pleasure to work with, I made sure to work again with him yesterday when I purchased a new '23 Mustang Mach E.Also, a shout out to Eldin, Zaki, and Mike in the Service Department.....they have all been very helpful during my visits.
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September 2023 by Chau Truong
I just bought this truck from Wednesday by Samantha and her boss team at Capitol Ford San Jose. It was a really hard for me to approve for credit when I tried to buy truck. They helped me that with hard work and I really appreciate that what we do guys! I would recommend for you guys buy car and truck over here. They also have good price than other dealer.
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August 2023 by Kerry Knight
We just purchased a 2023 F150 Lightning Lariat from Patrick Lawson @ Capital Ford. Patrick was very helpful by keeping us informed of the vehicles available and negotiated our trade-in by text messaging, even before we visited the showroom.We were most impressed, when we witnessed Patrick skillfully and thoughtfully helping an elderly customer, who had purchased a car the day before from another salesperson. He needed some technical assistance setting up his radio and reviewing some of the new car features. Patrick enthusiastically stepped right up to help him, while we were waiting for our paperwork to be completed.The car buying process can be cumbersome and stressful, but Patrick made the experience as comfortable and pleasant as possible. Thanks again Patrick!Kerry Knight & Liz Knight
