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January 2024 by Colleen Phillips
2nd time I have used them and as always they are reliable, easy to work with, very quality conscious. Amazing QC review and communication through-out.
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December 2023 by arleth leon
Very professional. Excellent customer service. Always gave updates and willing to give me my vehicle as soon as possible. Cleaned and washed my car as well. Definitely recommend and will come back here if needed.
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December 2023 by nancy farm
I went in to fix some minor scratches on my bumper caused by a lady who rear-ended me. The folks there said it was no biggie and just needed a buff, which took around 20 minutes. Sal, the person who helped me, informed me that part of the scratch was unable to come off, and the area above my bumper was starting to lift. I told Sal that I wanted the whole thing repaired instead. He booked me in to schedule another drop-off and was super helpful throughout the entire process. I got my car back a whole day earlier than expected. They also keep you updated on the repairs through text messages which was great. I'm really impressed with their service for my first time here.
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December 2023 by Shawn Montgomery
We had our vehicle repaired here back in 2019 for a minor fender bender. This included the refinishing of a painted rim. Caliber uses a third party company for this. At the time, our service was ok as we had issues with the quality of the work leading to the vehicle being there much longer than the original quote to repair their own work.Fast forward to now, I was washing the car when I noticed the paint on the refinished wheel had begun to chip and pull away. Upon further inspection I noticed the paint was chipping away from the original painted rim (poor paint job).I reached out to Nelly, the newer general manager at this location, and explained the situation. She was more than happy to have the issue repaired at their expense. She was responsive and worked to get our vehicle repaired quickly. When it was noticed we didn't have the wheel key for the rims (Capitol Hyundai lost and wouldn't replace) she drove to get a new one, again at their expense.The work looks great and I was very pleased with the extra step she took to make sure we were satisfied with the work. I would recommend this location to anyone. Big thanks!
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December 2023 by claudia padilla
Julian was my service tech. He was professional and provided exceptional customer service. My repair looks great and they even washed and cleaned my car!! I would totally recommend this place.
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November 2023 by Cheryl H.
I unfortunately had a fender bender and needed repair.Caliber Collision was really a great company to work with. They were a repair shop recommended by my insurance and they did not disappoint.They worked with me from start to finish with the quote, bringing my car in, and getting the service done.They also work with Enterprise so that you can get a ride from their shop over to get your rental. It is really a seamless process.They kept in contact with me throughout the process.Finally - they really did a nice job on my car.It was hard to leave my baby, and to see it dinged up.They made my car look nice again.Thank you!!
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November 2023 by Liza Agustin
Julian from Caliber Collision was super helpful. Kept me updated through the process almost daily. My car was also nice and clean (inside and out) when I picked up my car. The paint job was spot on! They also offered to take me to the car rental place, and bring my car hubcap to me when it arrives. Caliber Collision goes above and beyond for their customers. Highly recommend!
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October 2023 by Rosemary Morales
My repairs for my car was handled by Caliber Collision.I received excellent service andAlso by the staff. Thank you
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August 2023 by Irene G.
This place was great. The customer service was excellent and the time they got me my car back was even better. I recommend speaking with Sal for your needs. Great value.
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July 2023 by Andy Wirjadi
The manager Nelly and her technician, Julian, were great, helpful and accommodating. The staff was professional and friendly. The job was completed satisfactorily. This is Caliber Collision shop at 2871 Monterey Rd, San Jose, CA 95111
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July 2023 by Kevin Johnson
“Only God could repair a vehicle better..”Kevin M JohnsonServices: Tires
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June 2023 by K Wei
After the repair, I noticed that a small piece on the right side running board is missing. I emailed the advisor next day with multiple photos showing where the missing part is, prior the repair no missing, etc. One week passed there is still no response. I called Caliber Collision at Monterey Road San Jose several times, however only the receptionist took down my name and number but never get a call back.Update (6/8/2023): The store manager reached me and quickly ordered the missing parts and scheduled installation. The job was completed now and I am very satisfied with their follow up service and attitude and would like to rate the store 5 stars now.Service: Body & Trim
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June 2023 by mic my
I took my Chevrolet Traverse in the shop and the outstanding work that was done on my car was everything. Thank you
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June 2023 by MARTHA P.
I honestly was not ever going to go back to this location but had to in order to get some warrantied repairs done on my 2018 Camry and let me just say that the service offered was 1000x's better this go around!!! I can't remember the new guys name but I think it was Salvador, anyways, he was helpful. Nelly Romero, was by the the most helpful and on top of her game!! Ask for her if you need to get something done at Caliber Collision because she goes above and beyond for her clients, well, with me she did!! She was awesome and actually made me want to return to this location on Monterey Rd, when I had a horrible experience before. I will be going back to this location because of how awesome Nelly Romero was and how much she cares about the clients!! Great job Ms. Romero on changing my perspective on the Monterey Rd Caliber location ..
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May 2023 by Deepak Singh
Super excellent customer service . Highly recommended .Anthony is the guy ur looking for located at Monterey San Jose .and Maria super nice girl down to earth. Amazing job with repair .I’m very satisfied with the work they performed on my Honda Pilot. ThanksService: Painting