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November 2023 by Michael Smith
Had no reservation but the staff made it pain free and easy. Highly recommend
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October 2023 by John P.
DONT RENT! Trust me, go else where. This is a non-corporate location run by a bunch of kids who only care about their vape and cell phones. Came in to talk to a manager about incorrect business hours on Yelp. The cashier Ken thought he was a tough guy, actually screamed for colleague to complete the transaction and said he would fight me after he calls his boss to clock off. This place does not deserve to be called an Avis.
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October 2023 by Andrey D.
To the point: incompetence and dishonesty. Go else where, better options everywhereI was charged for 41 days instead of 8. I returned the car after an 8 day rental. A month later I receive a text message from my bank about a $1,400 charge from that rental. I went to the location just to be told to call customer support that they can't only open and close contracts. I call customer support a few days later to find out that the contract was closed on the day that I went to ask about the charge. Nor Avis not this location assume any responsibility. Customer for years, not any more. On principle I am disputing this charge with my bank.
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October 2023 by lital ben
If you are wishing to get scammed this is the right place for you. Treble customer service and bad attitude at the front desk,false information and charges you didn’t agree on.Stay away from this location!
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September 2023 by Kevin Morse.
In the front desk you will meet Kevin and Ken,They will teach you about the worst customer service you can get, they do things without your approval and treat you and the worst possible way.DO NOT RENT FROM BUDGET!TAKE YOUR BUSINESS SOMEWHERE ELSE.
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September 2023 by Jose Delgado
Worst place to rent a car! Keep yourself away from this place!
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May 2023 by Nicole Kurtchi
When trying to call into Budget to let them know, we would be less than two hours late due to a traffic accident we were still charged an entire day with no leniency of unexpected circumstances, unbelievable and no help whatsoever.
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March 2023 by josh D.
Got the worst car. Asked for a AWD SUV as I was going to the snow for the weekend. On the phone really nice and held one for me. Got a RAV4.. looked clean for having 61k miles. While driving up car would shake past 70mph. Windshield wipes were old and could clean very well. When we got to the snow we're having traction problems. Got a flat. Noticed the tires were almost bald, hardly any tread left. Tow guy even noted these were so worn they were unsafe. Left a day early as didn't feel comfortable driving in snowy weather with no tread. When I returned the car the guy couldn't care less that I had issues with the car and implied that it was due for maintenance anyway.
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January 2023 by Ben S
Had great service today. I made a mistake with my booking - the bloke working there found me a car at a similar price. Actually a much more luxury car than I expected.He was also very informative. After recently having some bad experiences with other major rentals at Stevens Creek I felt obliged to leave a review of this quality experience. Well done
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January 2023 by Jasmine Asayesh
Fast, easy, nice staff.
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November 2022 by Anj C.
Rude person at the counter. We took the car from this location for a day rental, we checked at another location regarding the drop off time, and had them update it as well and was ensured there is will not be any extra charge. ( we picked the car at the 9 am and returned at 9 next day) we were still charged extra and the person offered no explanation. Ensure to get everything you update in contract or anything they assure in writing.
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October 2022 by Alex C.
Joel, who seems to be the manager, is very unpleasant. I needed to rent a car for a few weeks while my wife's car is in the shop, and unfortunately I had to go with Avis. When I arrived to pick up the rental, he quickly became patronizing and wouldn't help with anything I asked about. As soon as I started driving, I noticed the brake was squealing, so I went back and told them about it. Joel flat out denied that it was squealing even though I could tell it was quite loud. Thankfully, the other employee (I don't know his name unfortunately) was much more helpful and went out with me to see what I was talking about, and made a note of the issue. I will never rent from this location again, and I'll definitely think twice before renting from Avis in the future. Also, when I got the car, it looked like it hadn't been washed in months. Not a great impression.
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August 2022 by Josh J.
Manager JOEL (or john) is such a deceptive and arrogant rude avis employee who tainted the brand! Other onsite employee Austine promised free upgrade as inconveniences of cancelling my reserv. prematurely (and she made a new reservation to make it up) but manager Joel outright denied everything and even the employee's existence (direct lies). He does not have any sympathy or helpful attitude towards customer's inconvenience and talks like he is the boss to customer and defines or defies the company policy. He kept claiming he is the RULES at HIS store. I had to use Avis because of employer insurance and they treat business rental like nothing. Please choose other rental companies or location. This Avis manager Joel does not deserve any business!
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July 2022 by Mikhail T.
I needed AWD car to go to Tahoe in the winter. I came here a day before my travel to check the cars they have. They showed me several cars and I picked Toyota 4Runner. Next day my car waited for me. The customer service was good. The only inconvenience was that I had to wash the car myself before returning it. Overall I had a great experience.
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February 2022 by Arielle M.
I'm not quite sure why this Neighborhood Avis has such bad reviews. My experience was smooth and flawless. I rented a car less than 24 hours in advance. When I arrived to pick up, the associate was super kind and had me in and out with my car in under 5 minutes. Because of low stock I was even upgraded to a nice hybrid at no extra cost. Rather than rent from SJC, from here on out I will go to the local rental store.
