-
January 2024 by Maribel Aquino
Great costumer service
-
January 2024 by Emmanuel Vargas
Good service!
-
December 2023 by Eric L.
Needed to exchange something didn't have the receipt or the box. Bryan went out of his way and found when I purchased and exchanged my sale item for a non-sale item without a cost of anything. Really excellent customer service thank you so much from a loyal customer for 40 years!
-
November 2023 by Erma Ross
This is a horrible store. The Manager/Bryan and sales person are running your company and Brand into "going out of business". 0 stars! You lost a customer and I will tell everyone don't shop with Big 5. Horrible customer service!!!
-
November 2023 by Ricardo R.
Today, November 22, 2023 at about 9:20 am, I visited this store to inquire about fishing license and fishing rods. I approached the manager whose name is Eric at first to ask how to obtain a fishing license. Right away, his demeanor was unaccommodating and very cold. The second interaction I had with him is when the lady employee directed me to Eric again regarding my question about fishing rods. I waited for him to come back from the back room and proceeded to ask him which one of the displayed fishing rods would be good for crabbing. Again, with his cold demeanor and in a very cold voice, he responded, "I don't fish" (and that that - flat out and end of the story). Now, I am ticked-off. My response to him was that I am not asking if he fishes or not. And that the correct answer as a good and trained customer service employee (specially being the store manager who is supposed to set good example to his coworkers) his proper response would have been that since he does not fish, he wouldn't know. And at this point, he should make an effort to get me an answer or just be honest that at that time, no one who has knowledge about fishing rods is available. Interestingly, after my explanation to him about how he is supposed to do his job (which is customer service) the right way, his only response was, "OK". Customer Service is just a common sense! By the way, I called Big 5 Sporting goods corporate number and left a voice message regarding the incident for corrective action. I will update this review once I hear back from them.
-
October 2023 by Linda Mota
My boyfriend and I came to the store around 7:30pm to purchase a pair of cleats for him. We were greeted when we entered and we proceeded to walk to the back of the store where the shoe wall is located. He tried on 3 different pairs and during this time there were employees walking around us back and forth and we made eye contact with them multiple times but they never asked if we needed help or anything - which was fine because we didn't really need assistance BUT when we went to check out we were asked who helped us and when we said no one helped they had the audacity to tell us we needed to be helped by someone next time!?!? They then proceeded to ask us where we got the shoes from. My boyfriend and I just looked at each other so confused on what the issue was??? We responded the wall with the shoes, she said where, we said the back where the shoes are. Not sure how they don't know where the shoe wall is at when they clearly work there.We then proceeded to walk out with our purchase and when we were pulling out of the parking lot we noticed that we were followed out by one of the employees and they just stared at us.... Never had this happen before.Not sure what that was all about but definitely not a positive shopping experience and we will not be returning.
-
October 2023 by Frank P.
This store need new employees including the evening manager. I have been going here for decades and have never been treated so rudely. I arrived to the store 10 minutes before closing and showed the employee I just needed the one day special. The manager told the employee that she could go help me if she wanted. Then she got on the microphone to tell me the shoe department was closed. All 3 employees were hanging out in front doing nothing. They should of closed early if they did not want to help me. My family and I will never shop here or any Big 5 again. I wish I could give it a 0 star!!! Very disappointed customer. Frank P
-
October 2023 by Linda M.
My boyfriend and I came to the store around 7:30pm to purchase a pair of cleats for him. We were greeted when we entered and we proceeded to walk to the back of the store where the shoe wall is located. He tried on 3 different pairs and during this time there were employees walking around us back and forth and we made eye contact with them multiple times but they never asked if we needed help or anything - which was fine because we didn't really need assistance BUT when we went to check out we were asked who helped us and when we said no one helped they had the audacity to tell us we needed to be helped by someone next time!?!? They then proceeded to ask us where we got the shoes from. My boyfriend and I just looked at each other so confused on what the issue was??? We responded the wall with the shoes, she said where, we said the back where the shoes are. Not sure how they don't know where the shoe wall is at when they clearly work there. We then proceeded to walk out with our purchase and when we were pulling out of the parking lot we noticed that we were followed out by one of the employees and they just stared at us.... Never had this happen before. Not sure what that was all about but definitely not a positive shopping experience and we will not be returning.
-
September 2023 by Jen Jagger
Clean, as far as big 5s go. Staff was very friendly. Found more than I was looking for, but isn't that usually the case when shopping at this store? Fair prices too. I had a really good experience at this one.
-
September 2023 by Jim Pacelli
An interesting store to say the least. A lovely selection of goods. Help were e trying. I enjoy the place. They are trying, an it shows.
-
September 2023 by erika lavoie
The manager was absolutely amazing!!! Was so patient and helpful in helping me pick out football gloves. Absolutely will go there again.
-
July 2023 by Robert Crespin
This place has everything for camping and any other outdoor trips in the future I've been to alot of sports stores but this one is a must see and go...
-
July 2023 by Nathan Hendradi
Andres was our cashier and he had the best energy
-
July 2023 by Melissa G.
The employees here are racist they kept only paying attention and being helpful towards white people . I I went here I went on July 2nd @11 looking for a beach umbrella with my family. Ever since we went in the stares we got from this older man we're not nice .I just asked a small question if those were the only beach umbrellas available and this older guy gave me attitude. I proceeded to ask another guy this one was young and he proceeded to just point me somewhere. Who is hiring these people they have no customer service. If you don't like your job then quit. It's not my fault that's your job.
-
May 2023 by Larry Kragelund
Great customer service from Jim at Stevens Creek store.
