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September 2022 by Norm J
Great place
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May 2021 by Gordon Bombay
This place is horrible. I have banked in West Virginia, South Carolina, Pennsylvania, and now California. This Bank of the West is the most unprofessional and unhelpful bank I’ve ever been to. From the branch manager “Miguel” to Ricardo to the supervisor Jonathan. They closed my account because I work in the cannabis industry. They wouldn’t leave it open for another 1-2 weeks so I could receive my tax return. Even though I’ve been with them almost a decade. They closed the account immediately and didn’t even give me a week to get my finances sorted out.AVOID BANK OF THE WEST AT ALL COSTS! Go to Tech Credit Union, BoA, Chase, anywhere but here. Trust me. This fiasco is such a pain in the neck for undisclosed reasons, for not doing anything illegal.
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December 2019 by P G
Bank of the west is a trusted institution with great CD rates over the years.
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October 2019 by R N
AVOID THIS BRANCH. There is a representative here named Miguel O. who has gone out of his way, multiple times, to give me problems. On the very first check I deposited (before direct deposit was initiated) he grilled me for 10 minutes about whether or not the company my check was from was legit. You see, when he googled it, he couldn't find it, so he assumed I was lying. Yes I was offended. Since when is it the teller's job to clear the checks?Then, my wife and I go in to open a joint account for paying bills. I was bummed when we were assigned Miguel again. And with good reason, Miguel actually signed us up for the WRONG ACCOUNT TYPE. The one he DID sign us up for was the more expensive one (Premier), even though he assured us on the way out that it was the cheaper one (Any Deposit). We called the bank to get it corrected, and were told that Miguel said we SELECTED THE WRONG TYPE! To recap, MIGUEL MESSED UP, almost costing his customer more money, THEN BLAMED THE CUSTOMER FOR HIS ERROR.Finally, when on the phone resolving his original issue, Miguel suggested that we hook our current debit cards up to the new account "because it would be easier" but that would have actually made it so we couldn't access our original account. Luckily we caught it and were able to avoid a THIRD MISTAKE BY MIGUEL.Any other branch, or if this branch, any other associate. Unless you want to get your account screwed up and then blamed for it all while being accused of lying about where you work.
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September 2019 by R Nichols
AVOID THIS BRANCH. There is a representative here named Miguel O. who has gone out of his way, multiple times, to give me problems. On the very first check I deposited (before direct deposit was initiated) he grilled me for 10 minutes about whether or not the company my check was from was legit. You see, when he googled it, he couldn't find it, so he assumed I was lying. Yes I was offended. Since when is it the teller's job to clear the checks?
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September 2019 by Pratik Maheshwari
Great service!
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August 2019 by Zach M
After being locked out of their mobile banking app all weekend, I manage to get toa computer to sign in. Their webpage errors of if you try to leave the homepage to do anything like log-in or password changing.
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December 2017 by GATO TRN2
Bad service
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December 2016 by Tegan French
This is the third time I have come to this branch and it is closed or having technical difficulties. Today, the sign said "closed due to an emergency" what is this supposed to mean? This location does not seem to be in good management
