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April 2024 by David Galarza
Employees don’t want to work. I asked if they can print my bank statement and the lady cut me short in a rude manner and said “I’m busy doing something you can make a appointment instead.”
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March 2024 by Vivian Tran
I was never impressed with Bank of the West but my experience with BMO has not been any better. I bank at this location based on convenience and Nancy (teller) has always been kind and super helpful. However, the last two times I’ve came I noticed 2 new tellers. Today’s experience was hard to look pass. Branch opened at 10am, I came in at 10:50am and was told the ONE teller that has active login was on break. 50mín in? Even so, why wasn’t the second person logged in? He was eating and while chewing, tried to small talk with me while I waited for him to login. A bit pass 5 mins and the system is not letting him log in….i have up and walked out. Why do you have two tellers and only one login? Especially if that person went on break? Oh and don’t get me started on the ATM machine there…..it’s slower than my grandma turning on a computer. Bye!
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January 2024 by ANNA
Service good
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November 2023 by Ethan Brooks
Special...
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November 2023 by Chloe Xu
The male bank manager is insane. He was walking around, chatting with security guard and had nothing to do and he still rejected to help us open an account. I don’t know how they hire this kind of people for work.
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September 2023 by Duane Barbic
Its not Bank of the West any more they changed their name to BMO. No it sure if it's still ownd by the National Paris Bank
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March 2023 by Joseph White
Argued with me about what constitutes a legal document and kept saying the original document wasn't professional enough because it wasnt a printed document. This document was created in the 1960s and had the state seal and original wet signatures, but because it wasn't printed on computer paper its "not a real document" and "unprofessional". Then the other banker starts arguing that it's not a real document. Very bad service.
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February 2023 by Evelyn R.
This location SUCKS. The 2 older ladies that seem to be the only ones who work there are sooooooo ssssllllooooowwwwwww. They are so outdated too. If you have a business account the atm doesn't work and their pin pad doesn't work so they have to enter the information manually. Everything here is such a time waster but what really gets me is the slow service. If there's even just 5 people ahead of you you have to be prepared to waste 30 minutes of your precious time even with 2 tellers. Needless to say I closed my account today, such slow service in this day and age is just incredible and completely unacceptable.
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November 2022 by Linda D.
Tried to make an appointment to open an account and they are unable to tell you the availability they want you to call the day of to try and schedule.
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November 2022 by Bhupen Magan
Always short on staff. Be prepare to wait in line for 15-20 minutes.
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September 2022 by Bakary K.
Don't trust this bank with your money. Don't trust anything they say regarding your money. They only care about themselves and whatever scheme they have to steal your money. The classic bait and switch. You agree to pay a certain amount of money and than they come back a couple weeks later and say it is 7 times more. When you ask for a refund of the difference they say nope. They blame you and don't take responsibility for what the tellers quoted. Never have I seen such disrespect of a customer as they shown here. Awful, awful customer service.
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August 2022 by Katie C.
I would give this branch negative stars if possible. The branch manager is cold and uncaring. The service, if you call it service, is very slow. The tellers are untrained. The the teller makes a mistake.. oh well.. the customer has to deal with it. The teller error cost me $140 and they shrugged it off. Do not go here. Choose any other bank. This branch will treat you poorly, guaranteed.
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August 2022 by Daniel G.
Horrible customer service. Avoid at all cost. Very slow. The customer is not number one here. Your money is. They will do whatever they can to cheat you out of your money. Take your money to a different bank.
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August 2022 by Afri Crypto
Bank of the Worst customer service. Super slow. The customer is never right, even when the bank admits what they did was wrong. The new BankoftheWest in downtown San Jose is much better. This place is horrible. Three bad impressions (strikes) and I won't be back. Please send your business and money elsewhere.
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January 2022 by miguel perez
Nice Bank you guys ?
