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March 2024 by Carrie L.
Every time I deposit here, there's always long waiting! Seems like Only one teller working there!
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March 2024 by T R.
I went in this branch and spoke to a Linh Hoang who said he would get my father free checking account on 1/3/24 as well as refund him some $25 fee charges because my father did not need that type of account. He never changed my father's checking account and he was still charged $25 for January and February so I went back into the branch spoke to Shah who said she would help my father if he came into the bank. I wanted them to refund my father for Jan Feb $25 since Linh said he would not be charged this. Shah helped my father said his charge would be $5 per month and didn't refund him anything. This morning I spoke to the branch Manager and he was not empathetic to my retired father's situation and said Linh no longer works there and that there is no free accounts. So unfortunate I told him and that my father will be closing his account and he said ok so I hung up. I don't care if someone is no longer employed for you when they were they made promises that weren't kept. My advice screw B Of A go to another bank they don't care about members period! This branch and BofA are rip offs and don't deserve your money people wake up!
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December 2023 by Gizelle Mia
I never thought I would experience racism until I came to this location, the staff is very unprofessional and made stereotypical comments to me.
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October 2023 by Yuchen Shi
Really nice people here! Zameel the manager gave clear answers and directions to my questions. The advisors, Afaf and Rachel, helped me set up my accounts. The process was quick and efficient and they accepted original documents, photocopies, or email. Highly recommend!
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September 2023 by Hasan Bayramoglu
I would like to thank Ms. Sneha and the bank manager for taking care of me.
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May 2023 by elder yanes
really bad costumer service over here trying to charge me 8 dollars for caching a check that belongs to their brand nothing good
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May 2023 by Sandy S.
5/5 best customer service from Rachel and Elieen! Elieen was very helpful, she talked about everything I needed to know about opening my fist card here at BOA. Rachel was very helpful to my mom and explained every question my mom had about her account! We would come here again if we have any other questions!
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May 2023 by Eric L.
I'd give it zero stars if I could. Only 4 or 5 people in line and no one seemed to have any sense of urgency in dealing with them. There was a lady at the counter being helped for a long time by the only diligent-looking worker there. Everyone else was walking around, not acknowledging the people patiently waiting for help. I went for a simple withdrawal, but left after 20-30 minutes of waiting. Horrendous service here
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April 2023 by Kenjiro Yagi
5/5 for the customer service I received from Tristan Castaneda. Overly professional yet friendly. I'm not interested in basketball but was told about a great game I should watch with LeBron James. At the same time, made me feel like a valued customer.Thank you.
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February 2023 by Jonathan Lara
This is an amazing Bank of America branch!! Staff was super friendly and my banker Linh Hoang was extremely helpful I got what I needed to do super fast and efficient!!
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December 2022 by JOÃO GILBERTO no mundo
I was at bank in San Jose and mr Zamil was a 1000% eficient and solve all my problems in 5 minutes, excellent work!!!
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December 2022 by Vineeth Warrier
Just opened my account today. Staff were very helpful and courteous and answered all my queries. Special mention to Linh , has a great attitude and epitomizes "Service with a Smile" ?
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November 2022 by Mitchell Stride
I haven't had a good experience using this Bank branch location on previous visits. And this time I went in by taking time off work and then the cash window was closed.
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November 2022 by Yi Shan
1 teller vs 20 customers… Horrible waiting time
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October 2022 by Jewel Hediger
First of all, it is impossible to reach anyone at this branch by phone, I called 8 times today since I had an urgent matter and nobody picked up. When I arrived on time for my scheduled appointment, there was a huge mixup regarding my scheduling and multiple people had differing opinions of what was the issue. At the end, I still ended up waiting a long time to receive service. To top off my visit, I was told by my teller that he “won’t play with my money” which irked me since I expect nothing less of my bank. Overall, staff are unprofessional and I expect more from my bank.
