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October 2023 by Allison S.
Chi is the BEST! She was so accommodating and helped me with some daunting bank tasks. She couldn't assist me with everything yesterday, but she told me to come back the next day when they first opened and was able to get the rest of my banking needs taken care of since it wasn't busy. I can't thank her enough for being patient with me and for helping me take care of some bank tasks that I was dreading! She made the whole process (which I was anxious about) much more comfortable and reassuirng.
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August 2023 by sjxdemon4
This has to be the worest bank in the area. How does a bank close at 4pm i dont wanna have to drive across town to another boa all this inconvenience has me wanting to close my boa and find a actual good bank
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April 2023 by JOÃO GILBERTO no mundo
One of the best bank services in the world! Serious! Mr Herman solves all my problems in minutes! Costumers service wonderful - cashier polite - good place for parking - All the best!
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February 2023 by Yan Huang
I stopped by the Center and had a good experience there: the Teller and the Manager were very helpful.The location is nice and clean.
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November 2020 by Janet Serrano
It’s never open as well as the atm are never working
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November 2020 by Eric Snider
I lost money in the ATM when doing a cash deposit. Customer service was mean to me and they never tried to help. They didn’t offer to check the ATM, look at my receipts or help in any way.
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September 2020 by Lorraine Haataia
This branch, along with many others, has been closed for months. I've been going to UPS, Whole Foods and many other businesses along The Alameda since COVID hit. Why doesn't this bank care about serving its customers? We have to drive many miles and wait in long lines to do business with this bank. I'm very disappointed with their lack of customer service. Customer service by phone is equally lacking.
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June 2020 by Rogelio C.
It's a shame B of A won't service government checks waiting in line hot sun no one walk the line to ask which service customers needed that way I could have avoided standing in the sun for 20 minutes just because I don't have a account with them but I cash my payroll check here very two weeks same ID. Same tellers just unemployment check from the state
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March 2020 by David B
Excellent staff and customer service, even looked the other way and waived some annoying debit card fees I had incurred. Woohoo, thanks Jose!
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October 2019 by KKD City
Huge old bank. Nice Tellars. Limited Parking. Only Bof A for miles.
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September 2019 by Teddy Soza
First time in the lobby and the last time there. I seen all the bad reviews, but I ignored and took the risk to go. Service and representative was terrible. The manager standing behind the representative was also rude. I overheard him talking to one of the representatives about a customer. Making rude remarks. A fat bald manager. He had Jimmy Dean's sausage link fingers. I asked the representative for an envelope so she could put my cash in it. She tossed me the envelope and handed me my cash. All the other San Jose store locations hands you the envelope with your cash inside. This is a sorry excuse for a bank
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July 2019 by Mani R.
The location itself is fairly big, and I am sure the AC is always blowing. Though, they have horrible service when it comes to using phones inside. Good luck sending or receiving messages while you making your bank run. I have had my own experience with Bank of America Employees but I'll allow people to have their own, rather than share mine. lol maybe if it was a little more pleasant I would. Fernando & Ricardo were the two men who helped me the longest. Ricardo made sure to provide the most/best service in which he could. Again, I have had many encounters here, and not all were the greatest. But I appreciate the time they took. Thank you.
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July 2019 by Stacks Leamon
Terrible Terrible bank Bank of America is the only bank I've e er had problems with... This instance they were rude and gave me trouble trying to cash a check that was issued by their bank then asked if I had a bank acct which I do with another bank they said why don't you take it to your own bank and cash it and said they would charge me a 10% fee if I signed it over to a relative who banks with them to cash it
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April 2019 by Jenny Le
The worst customer service! dont even bother to come here, waste of time
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February 2019 by Tamara C.
First off, really there's only teller on a Friday?!? I've been banking with B of A for over 10 years and today when I tried cashing a check I was told that it's not something they do at this branch. The teller told me he couldn't verify if the check had funds but that they would make an exception. I've never heard such a thing in all the years with B of A. I have had plenty of other branches cash checks for me from my Navy Federal Bank.