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October 2023 by Allison S.
Chi is the BEST! She was so accommodating and helped me with some daunting bank tasks. She couldn't assist me with everything yesterday, but she told me to come back the next day when they first opened and was able to get the rest of my banking needs taken care of since it wasn't busy. I can't thank her enough for being patient with me and for helping me take care of some bank tasks that I was dreading! She made the whole process (which I was anxious about) much more comfortable and reassuirng.
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September 2023 by Google user
We just went and opened up a student account there. The process was seamless and I have to emphasise all the staff were wonderful. We were aided by Shalu gupta and then the manager of the branch ERMAN. Just outstanding. I would give them 6 out of 5 !!! Keep it up….
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June 2020 by Rogelio C.
It's a shame B of A won't service government checks waiting in line hot sun no one walk the line to ask which service customers needed that way I could have avoided standing in the sun for 20 minutes just because I don't have a account with them but I cash my payroll check here very two weeks same ID. Same tellers just unemployment check from the state
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July 2019 by Mani R.
The location itself is fairly big, and I am sure the AC is always blowing. Though, they have horrible service when it comes to using phones inside. Good luck sending or receiving messages while you making your bank run. I have had my own experience with Bank of America Employees but I'll allow people to have their own, rather than share mine. lol maybe if it was a little more pleasant I would. Fernando & Ricardo were the two men who helped me the longest. Ricardo made sure to provide the most/best service in which he could. Again, I have had many encounters here, and not all were the greatest. But I appreciate the time they took. Thank you.
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July 2019 by Imani C.
This place is pretty big, though there is not many places to park. It's quiet & usually the AC is on. Where my issue lie with the branch Is that every time I come to a B of A I am given different information from my last visit. Which has me believe that no one is properly trained as to the service in which they provide. They act like they do, but they only speak on one topics/services they know the most about, and then talk in circles from there. I have spoken with multiple individuals and within our conversation they even made the assumption that I was even a child. Which has be believe me to think, the more money you have in your account the more willing they are to help. Ultimately, my experiences with Bank of America has been everything but a pleasant one.
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February 2019 by Tamara C.
First off, really there's only teller on a Friday?!? I've been banking with B of A for over 10 years and today when I tried cashing a check I was told that it's not something they do at this branch. The teller told me he couldn't verify if the check had funds but that they would make an exception. I've never heard such a thing in all the years with B of A. I have had plenty of other branches cash checks for me from my Navy Federal Bank.
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January 2019 by Bahar H.
Investment with Merril Edge/Bank of America was the biggest financial mistake I have ever done where I only lost money. The investment by financial advisors at this branch.
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December 2018 by Vonny J.
I'm new member for Bank Of America , since the first time I open an Account they treat me so well, answer me with all my questions etc. Yesterday I went to the bank, when I come, I was assisted by Relationship Manager Mr Fernando Samano, he is very nice and really helping with everything I need, so happy that I visit the bank. Thank you so much for all your good service.
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October 2018 by Jeff T.
I am afraid of dealing with big banks, I normally bank with Credit Unions. But since getting married and needing to create a joint account that is easily close to our house in San Jose, Bank of America was the best option. I was assisted by the branch Manager, Ricardo, in opening my joint. He created our profile, had us deposit our initial deposit at the teller line, quite long but faster than a Target/Safeway self check out. I was impressed with the painless process, I decided to refer my in-laws to open up an account at this branch as well.
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September 2018 by Mark L.
bank of america is the most f***** up bank !! they wanted to charge me $8 to cash a bank of america check !! all because i don't have an account with them !!! f*** you b of a !!!!
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July 2018 by Fancey N.
This Bank of America is understaffed. I'm not sure why it's still open. Yesterday was the day after a holiday. People are waiting in line, there's probably 10 people. They have two tellers, a manager in the back and some One at a desk. That's it. The tellers- yes both of them- continue to need to ask the manager back there questions. I'm not sure if they were new, but they were slow as molasses for generic banking stuff. I remember having an issue with this branch 5 years ago and dealing with them is why I closed my account and switched my bank company. This branch specifically. I had to deal with them yesterday because of a company I'm working with uses them. I knew going in it would not be fun. And I was right. Not to mention the garbage can out front was over flowing with garbage and no one seemed to care. If this were my establishment, that sort of unprofessionalism wouldn't be tolerated. If they can't empty the garbage, why would you let them handle your money? Just food for thought.
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November 2017 by Chengfu H.
Waiting forever in the line...... prepare for 30+ minutes for yourself. Only 2 windows open out of 8 and other worker doesn't seems like to help for the long line.
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October 2017 by Miriam S.
I'm not a BofA customer but the company I work for is and I'm in charge of depositing checks every couple of days. There are 292926572916 teller windows but only 2 people working them 3 at the most. They have more people sitting behind the desks in the lobby than tellers. They have more people walking around in the back than tellers. Oh and on fridays!!!!! Do not ever try and go in on Fridays. Oh and the hours suck. Most people are off work at 5p but they close at 5p. GET IT TOGETHER !
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September 2017 by JENNIFER S.
Arrived on Saturday afternoon and the line was short, and 3 tellers behind the "bullet proof" glass, 4 bankers at the desks for account help. I was surprised. The bank was quiet and everyone was handing business, what always seems slow as possible when waiting. While waiting behind another person 2 more employees showed up and we were served very quickly! Rocio was very helpful and encouraging. We were opening a corporate account which has a few more steps and requirements. I left our articles of incorporation and she pulled it from the state so we could finish our business transaction... We came in with both kids and she wasted no time getting our needs met. Total wait 15 minutes. Total trip time 1.25 hours very thorough and left pleased.
