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March 2024 by Vera Martinez
I somewhat like Banfield and will keep going there but Dr and workers have different stories about what was done to my cat ? idk not a big deal since it was just a small visit but at least let me know everything that was done and have the same story and not 2 different ones
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December 2023 by Igor Galburt
Out of all visits to vet clinics. These was very awesome experience for A to Z. Everykne atay on top of the issue no unnecessary billing for getting extra. Also Vet doctor have time to cmearly explain what needed and why. Nuraes are always educated about what have been done. Great follow up experience after treatment. Highly Recomended!!!
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October 2023 by Kyle Miller
One of the most organized pet experiences you’ll ever have. Thoughtful staff. On time. Patient. Caring etc
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October 2023 by Marissa Chavarria
This pet hospital is full of amazing and helpful people. I wasn't disappointed with their service at all. Will definitely recommend to family and friends. Super flexible pet hospital.
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October 2023 by Guardians Chronicles
Give me great information over the phone, very pleasant and fair prices.
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September 2023 by Priscilla B.
Not star worthy. Brought my pet here, ran a bunch of expensive test and X-ray that my child could have done better. Even another vet told me that I shouldn't have paid for those X-ray images. Took my pet twice only to spend over 2 grand and still get no results. Took my pet to another vet and within minutes told me what was wrong with my pet. I called to get my pets lab results only to find out they had the results past a week. Please don't bring your pet here, they only care about your pocket book and not your pet. You can see from the comments I'm not the only one that would agree with me. I pay banfield monthly and for what? They always are pushing unnecessary labs, products just to possible get there quota up. They don't care about my pet or yours!!!
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September 2023 by iran karimian
This location Team and DR Jen are really knowable and professional. My puppy Sormeh and I really trust them and appreciate their hard work.Thank you
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September 2023 by Brett J.
We have brought two dogs and a cat to Banfield. Their care team is compassionate and caring, but their business model is intended to extract as much money as possible out of you. We had a 20 year old cat that was near the end of its life that had some breathing problems and needed to decide whether we should put the cat down. I explicitly said I did not want to run an extensive battery of tests. Just needed a general assessment to know if the cats time has come. $2500 later in tests that we asked them not to run they told us the cat was OK just very old another incident was with our dogs where they said that the teeth cleaning that was part of their annual care plan which we pay $1000 a year for but it's after they anesthetize the dog if they decide that it's not appropriate to clean the teeth I'll have to pay $210 for the anesthesia. Makes no sense to me, but it certainly is good for their revenues, lastly a booster shot was supposed to be included in their care plan and apparently we missed the window of time for the booster by a week and so they wanted to charge an extra hundred dollars for the shot. Not good
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August 2023 by Darrin J.
Shameful... dog vomiting for 24 hours... but response is to take him to emergency (and spend a whole bunch of money out of pocket) even though it was during business hours! This is the second time we have been turned away from this Banfield. Guess Hippocratic Oath isn't followed here. Fortunately another Banfield (Alamden Expy) wasn't so cruel and was able to accommodate us with a happy ending. Avoid this Benfield Pet Hospital.
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August 2023 by Jeffery Perry
Unlike some of the Banfield locations, this place is great! They have a team that cares about their clients and really strives to show it. When other locations couldn't or wouldn't find the time to help, this team made it a priority to find a way to help. Side note - they have a multilingual team and this is great for anyone that may struggle to find a place where they can easily communicate with the team.
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August 2023 by Matt Lautsch
These guys are pretty awesome
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June 2023 by Tabitha Ibarra
They gave me a little bit of a run around bcuz my kittens were very young but they were exhibiting heat symptoms so when I told them they said it couldn’t be happening but they did see when I showed them the video I had. Crazy I know but overall they took great care of my fur babies and I recommend them to any and all ppl I met.
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April 2023 by Nancy W.
Very disappointed with the service at this pet hospital. My 17 year old dog was left uncared for for approximately 5 hours after we were told it would be about 2 hours. We got her back covered in poop and pee from stress. She was shaking for several hours after getting her home. I don't feel that they have the level of experience and compassion needed to care for older pets. Most vets come and go. This business seems to be focused on their bottom line and not providing care and comfort for animals. I won't be taking my loved ones there again.
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January 2023 by Michael S.
If i could give it zero i would. Never once remembered my dog or her medications after countless visits(bulldog/frequent flyer). Constantly rude and outrages wait times. Botched a surgery and cost us 3000 in emergency vet bills and then still tried to charge us full price for the surgery which we absolutely refused. So they preceded to charge my card for 100 dollars and tell me they did me a favor. Don't bring your pet here if you love them just go to Vca or private and spend a little extra. Oh and they wanted me to keep paying the banfield plan after my dog passed away. Staff is terrible I have had better service at a gas station.
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December 2022 by Sally Cabual
Great customer service. I love the ambiance of this place.
