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December 2023 by Amy Totte
We had the best experience with Baby Ear Piercing. The staff was friendly, knowledgeable, and well organized. The studio was super clean and every part of the process was done with safety and cleanliness in mind. I love how there is so much useful information on the website as well. There are detailed directions for after-care as well as so many easy-to-follow how-to videos. My 7-year-old daughter was calm during the whole process, no tears, no complaints of pain. They sent us home with a nice aftercare kit that had everything we needed to keep her earrings clean during the healing process.Angel has also been amazing following up with us to see how my daughters’ ears are healing and helping us figure out what earing metal works best for my daughter’s ears.I’ve been recommending Baby Ear Piercing to all my friends since we had such a positive experience.
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December 2023 by Dianne Noonan
So pleased with my 6 month olds ear piercing. I have 12 piercings myself, so I was very particular in going to a reputable and hygienic place. Angel was awesome. I did not adjust her recommendation on their location. We saw the pediatrician this week and she commented what a symmetrical job they did, and how well they are healing. The titanium weekday price was a bit cheaper than having my pediatricians office do them. And in the end, I felt a baby piercer had more experience than a pediatrician doing a piercing every now and again. If I had another daughter, I’d take her here again! Also, super easy parking right outside the office. 10 out of 10!
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June 2023 by Tish Seneviratne
Procedure and protocol is fantastic but customer service is bad. Everything seemed very meticulously done but Angel was not open to questions being asked. A request to go over the aftercare instructions was met with much hostility. She said all the reading and videos were put together so she wouldn’t have to explain and talk through her masks. I mentioned as a busy/nervous mom it would be great to get a quick overview, she said my request was non-typical and zoomed through the card instructions whilst proceeding to tell me that we made her late when it came to earring selection. She said on a few occasions, ‘you just need to read it’I wasn’t expecting a huge run through, just 2min explanation would have been great given the fee. I had in fact already read the instruction online and was also happy to read and watch the videos at home but it always helps to cover any questions in person. As a busy mom I also wasn’t sure I was going to get a lot of time to read slabs of text.This level of dismissal happened on multiple occasions unfortunately.1. At the very start of the session she told us we hadn’t properly read the entry instructions2. I called in advance to ask what earring were included, on the phone she mentioned there were ones available for selection in the $218 range. Upon entry she asked us if we wanted yellow gold or white gold earrings (outside $218 fee). When it came to selecting the earrings I asked which earrings were included in the initial booking fee and she was frustrated and said ‘you haven’t paid anything yet’. Felt like she was annoyed we didn’t go with the more expensive white or yellow gold options.Overall she’s clearly very skilled at what she does but has minimal empathy for the customer
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April 2023 by Stacey S.
I made my appointment online for my 2 year old to have her ears pierced. I love how easy it was to book and gave me all the information for preparing for my service. Angel was amazing helping us know what jewelry she recommended, how to hold my daughter through the service. I felt taken care of every step of the way. I especially felt that Angel takes cleanliness and safety seriously and is huge on education of safety and aftercare. I would only recommend you come here if you want to have your child's ears pierce! Thank you Angel !
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April 2023 by Marilou C.
We had an excellent experience with Theresa. She was knowledgeable and patient to our 2-month old daughter. She even called the night of the appointment and followed up on how our daughter was doing. Highly recommended!
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March 2023 by Erika K.
We had an appointment today for my 11 month old daughter. It was her first piercing so it was special for my partner and I. We live an hour out from San Jose and it was totally worth the drive. Angel was amazing from start to finish. We waited in our car for instructions to come inside. Once we got inside, I was impressed with how sanitary this place is. We picked out the set of earrings out and Angel explained step by step what we had to do. Angel made our experience wonderful because of her customer service and experience. My daughter cried the whole time, but Angel was quick and proficient. Afterwards, my daughter was calm and ready to go. I highly recommend this place to anyone. We are beyond happy with our decision in coming her and most importantly our experience. Thank you, Angel!
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March 2023 by JaVia G.
Recommend by my pediatrician. Excellent service from Angel. Extremely patient with my 1 year old. Nice selection of earrings. Worth the drive!
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February 2023 by Elena M.
Best place to take your baby. Always extremely clean, fast and on point. I have now taken both my daughters here.
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January 2023 by Seiko H.
My 8 year old got her first piercing today and Angel made the entire process seamless. She made both of us feel comfortable, safe and was very professional & lovely during the entire process. I am so glad I didn't take her to Claire's where I got my piercings decades ago! She also fit me in to reopen my ears which made the visit even more special than it already was. Thank you Angel for giving us a day to remember for this mom and kid :)
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January 2023 by Ashlee S.
My daughter had her ears pierced here at 3 months old and is now 4 1/2 years old. We had such a positive experience. I loved how much experience the lady has and was super thorough and clean. She made sure to show me how each thing she opened was sanitized or brand new while opening it. I've sent countless people to her because I completely trust her!
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January 2023 by Cassandra A.
Nothing but a good experience ! Super clean and super fast! So glad I chose to come here for her first piercing
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December 2022 by Ronnie S.
She was very professional, took all Covid measures plus wore a mask and a helmet. Explained everything in detail and was so gentle with my baby. Only one person allowed inside which is nice because it's only you and her. We will take all my babies here to get piercings, we came at 14 weeks. Also, her aftercare bag was very nice and thorough to take care of babies ears.
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November 2022 by Ilene Cartright
My LO felt so comfortable and confident being able to choose the pace and Angel being honest about every step of the process. Highly recommend!!
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September 2022 by Elizabeth Langskov
Angel is amazing. She pierced my daughters ears on her first birthday. They healed beautifully and are perfect. She gives you everything you need for the aftercare. Love the jewelry too. We picked the classic 18k. Thank you Angel!!Service: Ear piercing
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August 2022 by Hava Nolan
She is very strict with her policies but that made me feel more comfortable because I knew that the facility is very clean. Also very knowledgeable on stud placement. My daughter had very little discomfort and we were supplied with all of the after care items and detailed instructions.
